lodinayr

On 2/2/2024 at 9:36 AM, isosika said:

We got off the Eurodam about 10 days ago and it was our first HAL cruise, 21-days in the Caribbean.  We bought the Unlimited laundry package.  We are Elite in Princess and get free laundry.  There is no comparison.  HAL is far superior.  On Princess we generally get a 2-day turn around on the laundry.  On HAL it was same day.  Leave the laundry out for the room steward in the morning and it was in your cabin the evening of the same day.  Leave the laundry out in the evening and it was in your cabin after breakfast the following day.  We were impressed and have already planned on buying the unlimited packaged for our upcoming 43-day HAL cruise.

Agree.  The unlimited package on HAL was terrific.  And the laundry QUALITY on HAL was also much better than Princess.

7 hours ago, memoak said:

You do know that a “free” casino offer comes with a Non Refundable deposit

Yes, I paid about $2,600 in upgrade charges for Princess Plus and/or a room upgrade (I forget which).  This is the refund to which I am referring.

On 1/30/2023 at 6:06 PM, lodinayr said:

Something is definitely going wrong @ Princess Cruises Casino department.  I called to cancel a cruise two weeks ago.  After waiting about an hour for a callback, I spent 15 minutes trying to get it cancelled.  The agent said I would have my refnd in 10 to 14 days.  After two weeks, the cruise was still showing as booked, so I called again today.  Today's agent said the cruise was still booked and there were no notes that it was to be cancelled.  Crazy!

 

So.... I told him to go ahead and cancel it.  He said he had to escalate it to a special team to cancel and that it would take up to 14 days to cancel.  What ****!  They are obviously just trying to slow roll cancellations so that they can hold on to my money (approx. $3k) as long as possible.

 

There also no longer appears to be a dedicated Casino team.  The people who answer the calls are now called "Navigators" (you can't make this up) to help you.  They appear to just be offshore call center employees.  I really think we deserve better than this!

 

Sorry, I needed to vent.

Thought I might update y'all on my Princess cancellation saga.  The short version is: there is no update.  My cruise is STILL booked; no refund.  I filed a complaint with the BBB.  Princess responded to the BBB complaint saying that "someone from the casino department" would call me.  They still have not contacted me.  In Princess's response, they quoted a completely wrong booking number despite me giving them the correct booking number.  I also filed a dispute with the credit card company -- just that I am awaiting a refund.  Maybe that will get their attention.  Such a sad state of affairs @Princess Cruises.

Something is definitely going wrong @ Princess Cruises Casino department.  I called to cancel a cruise two weeks ago.  After waiting about an hour for a callback, I spent 15 minutes trying to get it cancelled.  The agent said I would have my refnd in 10 to 14 days.  After two weeks, the cruise was still showing as booked, so I called again today.  Today's agent said the cruise was still booked and there were no notes that it was to be cancelled.  Crazy!

So.... I told him to go ahead and cancel it.  He said he had to escalate it to a special team to cancel and that it would take up to 14 days to cancel.  What ****!  They are obviously just trying to slow roll cancellations so that they can hold on to my money (approx. $3k) as long as possible.

There also no longer appears to be a dedicated Casino team.  The people who answer the calls are now called "Navigators" (you can't make this up) to help you.  They appear to just be offshore call center employees.  I really think we deserve better than this!

Sorry, I needed to vent.

I had a Princess casino offer for a free 12 day cruise inside cabin with Princess Plus (tips, drinks, and grats) included.  I submitted it to HAL, and they offered me... wait for it... a $200 casino credit.  To add insult to injury, it wasn't even valid on the cruise I wanted to take (a TA).  When I asked what they could do for the TA, they said nothing...

On 11/20/2022 at 9:50 AM, spunks said:

Princess Casino offers are looking more and more like out right fraud. We have two right now that required us to pay taxes and port charges in advance( quite normal and expected) What was not normal was a requirement to also pay $200.00 per person up front (non refundable) which would be returned on board as onboard credit. We booked the 2 cruises. We got a notice the other day saying if final payment was not received the cruise would be canceled. After 2 hours on the phone with the Casino department we were assured this was a mistake and to disregard the notice. (after all there should be no final payment as the cruise was "comped")...The next day came the notice the cruise was canceled.

 

Two more hours on the phone to the casino department and being assured that this was a mistake, we can contact no one with Princess that can give an explanation.

 

We intend to file fraud charges with the California Attorney General and will never sail with Princess again, forgoing over 600 nights with Princess.

I think you need to chill out.  The casino offers for years have required the $200 deposit and yes, they do get returned on board as OBC.

Sometimes I've received the cancellation notice for casino bookings as well.  As I understand it, the Casino department has to "make a payment" on the reservation to another department at Princess.  Sometimes they are running late, but an email to the casino department quickly resolves the issue.

I think the CA AG has better things to do than worry about this.

On 9/22/2022 at 9:23 PM, suzyed said:

Congrats!  How long is your cruise?

7 days.  I don't remember the bid range, but my bid was just above the lowest bid level and was considered weak.  Frankly, I was surprised that I got the upgrade.  Also, I ONLY bid on mini-suite; did ot bid on premium balcony.

I bid for an upgrade on my Enchanted Princess October 1 sailing.  I got upgraded!  Bid $210/pp for upgrade from balcony to mini-suite.  Paid for upgrade as directed.  Was pretty seamless.

I wish they would not bother giving away this "VIP" garbage.  It's all crap and all ends up in the trash.

7 hours ago, NeutralNovice said:

Yeah, I shouldn't have to be on hold for hours to get my refund when I have already been on hold or had to follow up more than once.  I just hope doing this won't ban me from cruising with them in the future but then again, they aren't the only game in town so maybe I should move on.

 

Thanks for your replies!

I’m in the exact same situation.  Cancelled two Players Club cruises over two weeks ago.  Still waiting for refunds of about $8k!

On 1/10/2022 at 3:02 PM, wowzz said:

That is great price, even if you have to pay extra to reserve a seat on the London-Phoenix leg.

As you probably know, BC on the BCN -LHR route is standard economy seating, but with the middle seat left empty (3-3 seating configuration on the 'bus)

Yeah, I would hope the food/drinks are a little better than Economy on the BCN-LHR segment, but I do realize BC is really just an empty seat (lol).  All I really care about is the LHR-PHX segment 🙂

I hate the fact that you have to pay to book seats on BA even in discounted Biz Class.  BUT...  I have to say EZ Air has some great deals!  I am paying $954 (one way) for Barcelona -> London -> Phoenix -> Palm Springs in BUSINESS CLASS!

On 12/21/2021 at 8:32 PM, CalLuvsCrusingToo said:

No Ultx Bonus streak on Majestic.

They have only 4 Super Stars in the whole casino, that include UltX.

 

Guests were circling around & around & around, Waiting for a vp machine to open up.

Princess needs MORE Video Poker machines in their casinos!

 

Waaaaaay more slot machines, and barely any Video poker! 😵

Sorry, I misread original message.  I didn't realize they were asking about Bonus Streak.  Agree with you they need more poker machines on Majestic.  It was crazy trying to get a machine...

4 hours ago, PasadenaDave said:

$219 for two 7 day pass.  I think it was $140 for one.   I have used it every day sometimes twice.  We don’t do excursions in Mexico,  we aren’t beach people and we have seen the other stuff.  This is a pure relaxation time differing from normal retirement activities 

Thanks PasadenaDave!

On 11/27/2021 at 8:56 PM, PasadenaDave said:

We just returned from the Enclave.  The week pass might be one of our best purchases ever.  We love good hot tub jets, steam and dry heat.  We are very relaxed 

What was the cost of the weekly pass?  Thanks.

I know the Grand Princess has some 🙂

4 hours ago, SargassoPirate said:

 

...a wee dram or three...

Love it 🙂

Ok.  Thanks everyone!

Does anyone know where RSSC Voyager usually docks in Venice?

Hi there.  My husband Lionel and I just booked this cruise.  We’re 65 and 55 years old from Palm Springs.  We’re fairly seasoned cruisers.  We’re spending a few days in London pre-cruise (we’re sailing on QM2 5 May / arriving 12 May).  Any other LGBTx on this sailing?  Rob Peralta

Great. Will try to attend first LGBT meet-up to say hello. Rob

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You are not alone. My husband Lionel and I will be on this cruise. First time on RCCL, but we’ve done TAs many times. Rob

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Hey Rob, what's Mexican Train?? Lee

Lol. It’s a type of dominoes game :)

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Hi, glad to see some other "cruisers" on this journey. We are Lee and Noah, living in Tucson. Are either of you trivia players?

Hi there. We go to trivia every once in a while. We are more avid Mexican Train players. Hope to see you on board! Rob

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My husband Lionel and I are on this cruise. Any other LGBT passengers?

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