Minimama

Were you able to do it w/concierge?

Be very flexible when it comes to the air....we had a nightmare of a deal trying to work with NCL and their "air" department (nonexistent). You can make requests but you get what you get and you don't throw a fit. You could have up to two or three transfers, you could be transferring in the same city but different airports. I was with a group where the grandmother was not traveling with the rest of the family. NCL basically said too bad so sad. Always remember, you get what you pay for!!

You are absolutely correct!! Have a great day!!

NCL air was a total nightmare!!! It is true, you save money but you get what you get. At 28 days out we still did not have the air info....at 21 days out they were still working on it..at 14 days out they told us to be patient. We bought our own air and then the TA said if we don't use NCL air they will cancel the entire cruise on us since it was a package deal. After many phone calls, crying and pleading, we were able to get them to remove the air portion (NO MONEY REFUNDED) and they said they would not cancel the cabin. A total nightmare.......my advice, spend the extra money and do your own air!!!!!!

Well, I guess you are one of the lucky ones. There is a reason for the threads complaining about NCL air. I don't see any threads raving about them!

Not actually true....if booked through a third party (like NCL) the airline then has the opportunity to push the problem back onto the TA (NCL). If the ticket is bought directly through the airline, they will do their best to accommodate either with their airline or with an airline they have agreements with and can put you on another airline to get you where you are going. I am quite familiar with the process, as I worked for one of the major airlines and it was done ALL the time!!

I had seen for a family suite that it lists the mini bar as a perk. Has anyone had experience with that? Is there a charge for the sodas/alcohol used in the mini bar? Do they keep it well stocked? I'm trying to figure out if I need the drink package or not. Thanks!!

OH MY, that is awful!! I find the most frustrating thing is there is nobody over at NCL to talk to. They ONLY allow you to leave a message and say "We will fix it" but do not let you speak to the person/people who are working on the issue. Basically, you leave a message and it goes into a pile with ALL the other problems and when they get to you, then they will take a look at it. Extremely infuriating and frustrating!!! Good luck to you!!! I am about to suck it up and just buy new tickets.

I am currently dealing with NCL air. It has been a nightmare. We are 24 days out and I still don't have flights. My TA called for weeks now and they keep saying our issue has been elevated to the next level, but still not flights. She has stated she has never has such poor service before when it comes to booking air. There is no contact to the six employees that work on these issues. I personally have called, spoke with a supervisor and their response is to be patient and they will get to it. Not sure at what point, I just purchase additional tickets to make sure I get to my cruise. NCL customer service (in regards to air) is basically non existent. Good luck!!

Would this be one bag per person or one bag per stateroom?

Great question!! I did look into that but as of now, it is still about $1500 for the cheapest cabin on the ship. We will live and learn, but knowing the industry the person you speak with has a lot more power to be an advocate. I am not opposed to either the $800 fee or the need to buy a new ticket. I just don't agree with having to do both. The fee should have covered the name change or I could have been offered to just buy a new plane ticket, but doing both really stings and isn't a great way to start a vacation. I am a believer in the saying, "It is easier to keep your customers, then to get new ones."

That is quite impressive!! I bet you would be the perfect fit for employment with the cruise lines!! Best of luck!!

My TA specifically stated this was the fee for the airline NOT the cabin. Just curious, do you work for the cruise lines??

The tickets were not yet issued, but yes the original quote was for two tickets. I am not complaining about having to purchase the extra ticket for the new passenger. It does not cost anything to have a plane reservation split and one person dropped, let alone an $800 fee. I worked for the airlines, all that is needed is a simple key stroke to drop the passenger, and have the remaining passenger fly. If they charged me $800 to change the name for the new passenger, I can see that as justification for the $800, and would feel like I got off easy, but to pay it and still have to buy a new ticket is insane.

I am on another thread with a similar topic. We had to switch out a person who was not able to go 45 days out. NCL charged us $800 to drop the one person and the cost of the new ticket for the other person is on us, as well. I don't mind paying the new ticket....I definitely mind paying the additional $800 just for the original person not to go. They said we would lose the cabin since it was a package deal. Good luck!! If you get the right person on the phone anything is possible.