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macmax

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Posts posted by macmax

  1. From Azamara's Healthy Return To Service FAQ's.....

    Will you still require the guest safety muster drill? How will this be conducted safely? Muster drills are an important part of ensuring our guests' safety— and we're excited to introduce an entirely new approach to delivering that information, called Guest Safety Briefing. This new briefing streamlines the traditional muster process, making the key elements of the safety drill available on a more personal basis. As soon as guests arrive onboard, they will be escorted directly to their muster station, where a member of the ship’s team will go over the safety information in person, including information such as what to expect, where to go in case of an emergency and how to properly use a lifejacket. This will take only a few minutes, and could be individually or in a very small group. Once done, guests will be escorted to their rooms and can rest, unpack or explore the ship.

    • Like 6
  2. 22 hours ago, Host Jazzbeau said:

    Those dates sound right.  My 2022 Azamara documents show 120 days prior for FP.

    Azamara's FP is 120 days out and most agencies will ask for it at least 1 week before that to allow for processing, CC issues etc.

  3. 1 minute ago, canadianbear said:

    I just watched Seth doing a chat with Captain Timmers.  After that Seth addressed the latest Canada cruising ban.   He said to wait until HAL or your TA contacts you as they are still trying to sort it out.  Makes me wonder if they are going to try to get an exemption to cruise from US port back to US port?   

    HAL said the same thing last spring when Cdn ports were 1st closed.😉

    • Like 2
  4. 11 minutes ago, Mary229 said:

    That is the news release not the actual order

    What more do you need beside that and what I sent earlier.  The wording will not have changed since originally written in Oct.

    https://tc.canada.ca/en/ministerial-orders-interim-orders-directives-directions-response-letters/interim-order-no-4-respecting-passenger-vessel-restrictions-due-coronavirus-disease-2019-covid-19

    • Like 2
  5. This extension of the cruise ship ban includes the advisory to to avoid all travel on cruise ships period.

    Which means that until that is lifted Canadians will not be able to get travel insurance if they go on a cruise anywhere.

     

    To limit the spread of COVID-19, the Government of Canada continues to advise Canadian citizens and permanent residents to avoid all travel on cruise ships outside Canada until further notice.

    • Like 1
  6. 13 hours ago, TeaBag said:

    You definitely need a new agent!

    I asked our agent who asks for final payment 4 months before the cruise, if I had to cancel in the time between 4 months and 3 months before sailing, would I have to involve my insurance company. They said no, if the cancellation occurred before the final payment date the cruiseline specified.  i think that extra month the TAs hold your money is just for their advantage.

    In Canada, Azamara's Final Payment is 120 days out (other lines are much shorter). An agency will probably request that payment a week or 2 before then to allow for processing issues etc.  The payment is normally made directly to the cruise line using the clients card and is not held by the agency.  Unlike many other cruise lines, Azamara (not the agency) charges $75 pp cancellation fee for bookings cancelled prior to final.

  7. On 1/19/2021 at 1:24 PM, Eloise4Ever said:

    I wanted to update here how things turned out with my TA today. I formally asked that they request the refund from Celebrity. The cancellation fee was not mentioned today but the reply from the TA was to the effect that they called X and X said because my deposit was non-refundable I was not entitled to a refund, only an FCC of 125%. Furthermore, the FCC could only be spent on a future booking with this TA! I pushed back to say that X were legally obliged to refund the fare as they had cancelled the cruise, not me. Supposedly the TA called X again and escalated it to supervisor who agreed to process the refund. However the TA stated that X were not legally obliged to provide a refund as they had not chosen to cancel the cruise, rather that it was cancelled due to the authorities decision to stop sailings longer than 7 days from the US. They say Force Majeure (i.e. unforeseeable circumstances that prevent someone from fulfilling a contract) applies and X are not responsible. It all sounds very fishy to me but thankfully my refund is underway. So I would encourage anybody who comes up against something like this not to accept any offer they are unhappy with and keep pushing back. Thank you to those who gave constructive feedback to my question.

     

    That clause on their invoice has been there for years and states that they reserve the right to charge a cancellation fee not that they would automatically do so. If the agent charged you a fee for a cruise cancelled by a cruise line, you should speak with their franchise owner. &/or dispute that charge with your cc company. Also, your agent was incorrect or had been misinformed by X as their current policy on the Global Suspensions clearly states that non-refundable deposit fares are fully refundable.

    Q. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare® (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises

     

    If you chose to receive a full refund, it would be credited to the original form of payment by Celebrity it does not go through the TA and any FCC's are held in your Celebrity account and do not have to be used with any particular travel agency.  The TA would probably not even receive a copy of the FCC #'s.  

    • Thanks 1
  8. 14 hours ago, Coral said:

    I don't think so. I don't think Royal Caribbean Group had planned on expanding the line. They make far more profits on their mega ships.

     

    True, but AZ is no longer under the RCG umbrella and their president just stated that the new owners are interested in expansion.

  9. 2 hours ago, tert333 said:

    That did not take long from the announcement with Azamara.   You can count on it going to Sycamore.  The reason they can not announce where it is going is because they have to wait until the Azamara deal is done.  Good fit as an additional ship to the Azamara fleet.   Sycamore would have got a good deal for the ship as the other option was most likely the scrap yard.

     

     

    Azamara has been interested in buying her for a couple of years but Princess wasn't ready to sell.

     

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