We asked yesterday about the Casino dept and was told that you have to have a certain number of years working the regular lines before you can move to book the casino dept cruises. it seems they don’t have that many experienced reps anymore to move them to the dept.
i also emailed the request.
I have a format so that I include all necessary info.
First they booked it for the wrong year, I emailed asking for it to be corrected.
Second they used the wrong offer code.
Calling about 3 mins before they open seems to be the best way.