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Jadn13

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Everything posted by Jadn13

  1. Jadn13
    If you are carrying on and have TSA pre check…. Doable
  2. Jadn13
    Yessss!! I never had issues with wifi, streamed shows on all my Enchanted sailings recently but maybe this justifies the cost increase and help with Alaska and TA.
  3. Jadn13
    Double check that the App shows you as Elite. i fought this battle once before and am unfortunately doing it again.
  4. Jadn13
    Try calling as soon as they open and using the call back feature as well. But yes, the average wait time is extremely long.
  5. Jadn13
    Just a note: Make sure all your documentation is attached to every email you send. I had to chase this up for my parents on a HAL cruise and eventually it was taken care. It wasn’t necessary for anyone to reach out for follow up information since it was all attached to the email. Good Luck!
  6. Jadn13
    Capri, is well positioned, bright and airy.
  7. Jadn13
    I had the same issue. You have to open a ticket and it took over a week to fix. The regular Princess reps can’t help you.
  8. Jadn13
    Yes, Wifi is increasing to $15 or $7.50 a day for elites
  9. Jadn13
    Thanks for asking, I appreciate it. I’ll plan on opening another ticket ASAP!
  10. Jadn13
    Yes, what is posted above. ⬆️⬆️ Click on the profile pic in the bottom right corner
  11. Jadn13
    Nope! The wifi I purchased was through my Moms App (discounted) I tried though, I used the chat function with 3 different people until I gave up. I’m going to ask once I’m on board to see if they have a solution
  12. Jadn13
    I just paid for gratuities through the .com and wifi through the app about 5 mins ago
  13. Jadn13
    Nice! I tried that first but they couldn’t help.
  14. Jadn13
    Will Do! Thank You
  15. Jadn13
    I just got off the phone, someone from Princess went into my personalizer and made an update and misspelled my last name which caused a second account to be created. The misspelling was fixed and the new account will be deleted. The web personalizer is back to normal but the App is still wrong. I leave Friday so I’m not messing with it until after that.
  16. Jadn13
    Currently, the web version has updated my account with a new captains circle number 0 cruises and $0 FCD. I leave Friday for a cruise so hopefully this doesn’t effect discounts in the shops or excursions. I’m calling Princess when they open but doubt it will be fixed since everything requires ticket creation
  17. Jadn13
    Ugh! I was hoping to purchase internet for a 20 day cruise before the price change which I need the App to do. 🤞🏻 Hopefully yours is sorted soon
  18. Jadn13
    Funny that you say this, while making a new booking yesterday I was told that it looks like I have 2 accounts. I am unsure how that happened, has to be an error on Princess. They opened a ticket to try and correct my App issue and match it to the web version, takes 3-5 days to get someone to resolve it.
  19. Jadn13
    That again wasn’t the case in the past. I definitely used both gift card and credit. Geez!! Things are changing
  20. Jadn13
    You can’t use it on the App and currently people are having issues using them prior to being on board. If you call please report back your experience. I haven’t had issues using GC on “extras” before boarding but I’m reading about current issues. Thank You
  21. Jadn13
    Just take the balance out in the casino and an ecard (email) works the same as a card
  22. Jadn13
    It shows the discount in the App. this is how I learned that my status was incorrect on the App. My Mom is Elite as well and as explained above hers shows the Elute discount directly in the App. The displayed price includes a note about being Elite with a discounted price to purchase no OBC reimbursement needed.
  23. Jadn13
    Same. I have heard that you need to wait in additional lines at. Check in for Medallion collection.
  24. Jadn13
    Never had an issue before and have applied GC for excursions and OBC in the past. This may be a new policy.
  25. Jadn13
    For OBC you can call and they will add to your account
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