Tug10

We to had this email recently with a PDF of our account from a cruise we took in May this year. It is legit and is from Princess and like already stated it appears the accounting department has a very large backlog and there are delays in sending out these final accounts.

I just received the same notification too. I was trying to access the Princess App just before receiving this notification & kept getting a message saying their servers were down. Then straight after this notification I was able to get in and the QR code was still showing on mine. It appears to have been a glitch.

I am sailing on Sky Princess later on this year and I also get the exact same error message. I have been trying for a few months now and whilst I can access the Medallion app and dining options I cannot get into the Ocean Ready section. I have also sent off an email and am waiting for a response but nothing received yet and it’s very frustrating and it needs sorting by Princess.

This is the exact same issue I am having. We booked a cruise about a month ago and paid the deposit and every time we try to access the Ocean Ready section we get the same error message. We can access the Medallion app okay and have booked our dining reservations with no problem but just cannot get any further. We have tried on several different phones, iPads and even tried the web version but it just won’t work. We phoned Princess and they too couldn’t gain access and so we have had to email all the info & error messages to their IT department. Fingers crossed they can sort it out as it appears something somewhere is not working or being recognised as it should be.

I can sign into the Medallion app but cannot access the OceanReady section and keep getting the error message that they are having server issues.

Thank you for your response and we have tried the website version but suffer the same issue. It’s strange we can get into the app and can book our dining but cannot do anything else. I will try your suggestion of clearing the history & cache etc and if no joy I will send the email.

I cruised last year and used the Medallion app with no real issues and I was able to enter all the required pre-cruise info and so having booked a cruise for this year I thought it would be easy but how wrong was I. I can log in and have been able to book dining reservations but I cannot access the OceanReady section. I’ve been trying everyday for weeks now to enter details for my upcoming cruise but always get different error messages that either state ‘Unfortunately there seems to be an issue with the service’ or ‘Something went wrong please try again later’ or ‘We’re sorry our servers are having problems, please try again later’. I have even tried accessing it at different times throughout the day but it’s now getting extremely frustrating! Does anyone please have any suggestions?

I am booked in at Lloyds chemist for my covid test before I board the Sky Princess soon and my parents also used them 2 weeks ago and were very impressed with the service and the speed of the certificate produced and they are accepted by Princess.

It’s currently half term here in the UK and so the kids are off school for a week so maybe this might be a reason why the ship is almost full. My parents were on Sky Princess 2 weeks ago and they said although they sometimes had to wait & there were occasionally queues they thoroughly enjoyed themselves and said the food was lovely. I’m due to board Sky Princess myself on 11 June so I will see first hand myself what it’s like.