Midsomer Madness

Good for the waistline but not much else…I loved it 😢

Alas the always available cheesecake appears to have disappeared…that was my go to dessert most evenings on Constellation last Christmas 😢

We did Christmas and New Year last year on Constellation and we loved her, nice size ship, great crew, never felt packed out like some other ships. Had Celebrity prices not got so ridiculous we would have booked another cruise on her.

So annoyed were we with Celebrity making these changes after we’d booked, we have now booked Cunard’s Queens Grills for our Silver Wedding Anniversary…so that’s our future business they’ve lost, ok it’s not huge in the grand scheme of things but if others vote with their feet (and I’ve read many who are) then Celebrity might get the message…we will be sure to let them know on our feedback after our much watered down suite experience on Edge in January 2024.

But that’s not the point really…we were sold a cruise with this and that, paid a premium for it to now not receive what we originally paid for, I have read a few posts on here and on social media from people currently in sky suites who say the cabin steward now does what the butler did, only they don’t and they have just been renamed Retreat Hosts but are actually still just cabin stewards. Dont get me wrong, Celebrity are entitled to do what they want but I think it would have been better to bring these changes in when a new seasons brochure came out so people could choose whether they want to purchase a sky suite and not get what was once offered, will there be a decrease in price?I very much doubt it. Cunard have Queens Grill and Princess Grill, the latter being similar to a Sky Suite and the former are the higher end suites, but you know when you book what you are getting..other cruiselines have suites and mini suites, again you know what you are getting when you book. The removal of certain “perk” after you have booked is poor and to not even bother advising people who have already booked is dreadful customer service, as I have said it means we won’t be booking Celebrity again for a suite experience

We have a sky suite booked and have not been told anything from Celebrity about not having a butler etc despite those things being there when we booked, we haven’t been asked if we want to cancel or move to a higher suite either. I think their customer service is appalling. This will be our first and now our last time in a suite of any kind on a Celebrity ship. We were looking to book The Retreat for our silver wedding anniversary but are now booking Queens Grills with Cunard instead. very disappointed with Celebrity I must say.

We were considering Celebrity for our Silver Wedding anniversary, but seeing as they haven’t even told us officially of the recent changes to Sky Suites, despite us having a booking for January and despite the services of a butler being advertised when we booked, we will revert back to Cunard, Celebrity don’t deserve our money!

They’ve lost our custom for our silver wedding, we will no doubt book Cunard,so it’s their loss…if people vote with their feet then Celebrity might start listening

I’m so disappointed..we booked a SS for my 60th birthday in January, we booked believing there would be a butler, ok it’s not the be all and end all but it’s pretty poor that Celebrity still haven’t informed us of this change. I have emailed and got the usual rubbish in response, I’ve replied but heard nothing more. Had we not already booked and paid for our flights to Sydney I think we would have cancelled and booked Queens Grills on Cunard. At the time we booked the Celebrity package was better value. A cabin steward with a different badge does not a butler make. We were looking at Celebrity for our silver wedding anniversary in 2025 but we’ve already scrubbed them from our list.