I think the idea of this thread was don’t expect to be treated by the staff like most of what you have read. We have sailed many crystal cruises and have never personally met any officers or cruise directors. We have never dined with anyone associated with Crystal. We don’t stay in a penthouse or luxury suite. We have always enjoyed our cruises but don’t expect to be pampered. Great if you have 100 cruises and dine every night with staff. I just think they were saying this is not the norm.