Magicat

Tender Lady: Thank you, yes, it’s amenities preference I was referring to. I’ve been searching for it in my account. Nowhere to be found. It’s just we don’t need anymore RC totes. If we do get ‘em again, oh well...we can always exchange ‘em for other gifts,we hope!

No more wine or any alcohol for us[emoji22]

So is it true that Royal is taking away the 2 free Heini's and bottle of wine? That kinda sucks.

Why is everyone complaining about the new site? I think Royal Caribbean created the most secure site in the world against cyber crime. If the clients can't get into the site, how will the hackers? And would the hackers even want to? Brilliant I say, just brilliant!

I still use my Palm Pilot. :cool:

Touche!:D

Welcome to My Cruises

 

A seamless experience is coming soon

 

If you use both the website and mobile app to plan your cruise, you may notice that some of your information is not the same between web and app. Rest assured, any differences will not affect your reservations.

Below, you can access itinerary information currently saved in your account. You can review a purchased or held reservation, begin the reservation process for a saved itinerary, reference a past itinerary, or enter your communication preferences.

 

 

When I use the link above I do get this message. “ A seamless experience is coming soon” Not sure what the definition of soon is, but it will be seamless. ��

I have a Black Berry...what's an app? :D;p

Does anyone know of anyone that has gone a cruise during this site debacle that has had to show up at the pier without printed documents? What have they gone through and what do the pier counters look like with this mess?

Excellent question as I would like to know the answer too. We are scheduled to board the Freedom in a week and a half so at the rate they are progressing, I see this problem still here when we go. So I will report back, take pictures at the loyalty desk, customer service, and both Diamond and D+ lounges.

Through the Mexican site it takes you through to the old RCI web site except in Spanish. There you can change preferences, view your past cruise history and do everything you always you could do. Accessing cruise planner brings you tot he English site where you have no issues doing anything you used to do.

Ports of call? Which one?

 

 

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it works

https://secure.royalcaribbean-espanol.com/mycruises/processLogin.do?wuc=MEX

Follow the link through I posted to the Mexican site. I was able to access my cruise planner, purchase a drink package and cancel dinner reservations.

Has anyone found a backdoor or way to access their Crown and Anchor Account?

 

 

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They haven't thrown it over the wall just yet. When you access the cruise plan it changes to English so no worries.

https://secure.royalcaribbean-espanol.com/mycruises/processLogin.do?wuc=MEX

That happened to me too. Don’t use your user name use your email.

 

 

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Yeah wife and I shared a common email account, now we have separate emails as one is an email account we don't monitor. Kinda sucks as now we have to send emails to ourselves as we sit next to each other.

So I was able to log in with my new email address. It will not allow me to change my email address to one that I monitor because my wife uses our shared email account on her RCI log in. Which she cant access anyway. But when I selected the cruise planner it sent me back to an old RCI web site page. At least I got in and looks like I can get access but I will not attempt to change or purchase anything until the dust settles.

So someone on a page back put the link on for the back door. Although I got through to the Mexican site, I was able to see my reservations and cruise history. I was able to access the cruise planner and purchase a drink package. So we will see if I truly purchased it or not. I will call on Monday to verify it. I was going to purchase the dinning bogo and chef's table but will delay until we get on the ship as we don't want that messed up.

All in all the new system doesn't work very well. Now my wife and I have 2 different email accounts linked to our cruises instead of one we shared. I tried to manually put my cruises in my account but it crashed with bad request. I even tried to turn my computer off and back on again.

Ok then. Thanks for all the advice. Just wont even bother with the website and do everything when we get to the port and ship. Oh, one last question, think there will be an issue linking 8 reservations for dinner when we get there? I think we are all on my time dinning.

But....don't you have to input your information (passport, credit card...etc) at least 3 days before? Just wondering.

Nope at the window they ask for set sail

Pass

 

 

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That's what I thought. So how do you get a set sail pass with this new web site if you can't log in?

Travel agent said you don't have to check in and just show up at the port as they have your name. Doesn't sound like it would work? Anyone with experience of showing up at the port without checking in first?

I see that everyone else is having issues with this Royal Caribbean new website. So I will share our experience with the web site and the stellar customer service at Royal Caribbean.

So went to search for a cruise to go on and found the website had changed. Tried to log in with no avail. Since my wife and I share a common email to keep our cruises organized found out that that is not possible anymore. My wife could not log in as every time she tried, it asked her to change her password then still would not allow her access. I was able to log in but all my cruise history was erased and all my up coming cruises were gone. No, problem, I thought I would just call RCI and get it straightened out.

Got through and was told that the reservation of our upcoming Freedom cruise did not have my wife and I going but some gentleman named Ken. Oh, and I did not have a C&A number nor any cruise points. Not only that, last year we made the hard decision to have a travel agent take care of our cruises and they could not do anything else for us and to contact our travel agent. I then asked about my past history. Now all this time I am calm and cool as I know you get more with honey instead of, you know. They said no problem we will transfer you. I got transferred, waited on hold for a while then someone came on the line and hung up on me. I know I didn't say anything mean, threatening, didn't swear, wasn't sarcastic, if fact I thought I was quite pleasant. But perhaps the person who answered was able to read my thoughts.

Got through to my travel agent and told her our dilemma and told her what I really thought about Royal Caribbean and their "New and Improved" website. I'm pretty sure I did say things that were mean, I believe I might have swore once or 20 times and even somewhat sarcastic with my description of "Royal Web" She got a hold of RCI and they confirmed that we still had a cruise history with them. Phew, one issue resolved.

So today, changed my password again for the 5th time and logged in. This time my wife changed her password and actually got into her account. Her cruise history appeared and our cruises are there! Yeah! But the site has nothing. It is as exciting as watching paint dry. Cant book dinning nor excursions. It is just useless unless I forget my name or date of birth, then I can really use this site.

So sorry for the long rant, as I am sure many of you stopped reading after the first couple of sentences. I will abandon attempting to use this web site as clearly it just doesn't work well and either rely 100% on my travel agent, Royal Caribbean's customer service or my cat. Not necessarily in that order but whom I believe will be able to help me best.

Happy Cruising everyone!

Checked luggage. Brought the sword on 2 different Halloween cruises and the axe on one. Hmmmm I see a pattern happening here. LOL

I had a plastic sword and axe so you should not have a problem.

Wow, no one has posted in almost a month. Happy belated Canada Day everyone! Things are looking up, our dollar is at $0.78 USD. Keep going Loonie, keep going.

Have to agree, with the current exchange rate looks like more trips to Punta Backyarda and staying at Los Gazebo

I travel for work and I usually get the $5 us deal or $10 in Europe or other with Bell. I have more than enough data with my plan, unlimited texts and phone with 1 gb of data per day.

So.......Who will take the Symphony out?

If you haven't already, you will have to reprint your Set Sail pass too.

Hey Michelle, not sure when you are leaving but you can set your account to a cash account in the online check in portion of the website. Like everyone said, easy to do through the casino then attach a credit card to your account after you have removed your OBC.