Have just read thru your whole thread, and we have experienced terrible customer service from Hurtigruten around Antartica sailings. They have not been consistent with post cruise offers due to missed ports (they never refunded the port charges). Even though several sailings had exactly the same issues - 1 sailing got 30% FCC and a partial refund -another sailing only got 20% FCC. To make matters worse, not everyone got offered the FCC...only those who filed complaints.