Are you kidding me Royal Caribbean?

[JPVENDING]

So I have a cruise booked for Sunday on the Mariner of the Seas and I went online to check in and I noticed it says I have 8 cruise credits.

I know I have been on 9 cruises so I looked up the cruise histroy and it only lists three recent cruises. So I called and talked to Nathan who by my account, is a less than steller employee at the Crown and Anchor desk.

 

I told him I have some paperwork for a cruise we just went on to add it to the list to bring my total to 9. I then sent it in and now my cruise credits says 4!! Are you kidding me? I then called and talked to an Anette and she said she only sees 4 cruises and I will now need to prove the other 5! Once again are you kidding me? It showed on your site I had 8 now I need to prove them? Some were on the Viking Serenade back in the early 90s and I don't have anything from then. Some I have. But what makes matters worse is I asked her to look for the past sailings by names of other people I traveled with and she found them but not me but then acted like I was making this up! Once again, are you kidding me? I've got nothing better to do on a Friday night and call and make this stuff up to add a couple cruises to my account. I've been a lifelong RC fan but after this I have a bad taste in my mouth. What can I do? Anyone with similar experiences?

 

Thanks

Jason

[PhoenixCruiser]

So confused here :confused:

 

Did you check your cruise history before and was it accurate?

 

###

[JPVENDING]

It was accurate as it said there 8 cruise credits. It only listed the 3 last cruises however. I just assumed it only went back 5 years or so for the history.

 

Haha...are you kidding me?

[Passin Thru]

Come on, leave the guy alone. Where else can he vent?

[BlueSkySailing]

Come on, leave the guy alone. Where else can he vent?

It's The RCCL Pit Bulls out to make you think you're in the wrong not RCCL:D

[JPVENDING]

Thats kind of what of feel like.

I think the correct approach would be to determine the problem and work with me to solve it. Instead of acting like I am lieing to you on the phone.

[youngcruiserFL]

So I have a cruise booked for Sunday on the Mariner of the Seas and I went online to check in and I noticed it says I have 8 cruise credits.

I know I have been on 9 cruises so I looked up the cruise histroy and it only lists three recent cruises. So I called and talked to Nathan who by my account, is a less than steller employee at the Crown and Anchor desk.

 

 

Just remember that when you sail in a junior suite or higher or go on a 12+ night cruise, you earn an additional cruise point.

[muffyn]

So I have a cruise booked for Sunday on the Mariner of the Seas and I went online to check in and I noticed it says I have 8 cruise credits.

I know I have been on 9 cruises so I looked up the cruise histroy and it only lists three recent cruises. So I called and talked to Nathan who by my account, is a less than steller employee at the Crown and Anchor desk.

 

I told him I have some paperwork for a cruise we just went on to add it to the list to bring my total to 9. I then sent it in and now my cruise credits says 4!! Are you kidding me? I then called and talked to an Anette and she said she only sees 4 cruises and I will now need to prove the other 5! . What can I do? Anyone with similar experiences?

 

Thanks

Jason

 

we also had this problem for one cruise. they finally took a fax of one of the daily papers as proof. do you have anything at all from your cruise?

[LovesBeagles]

:confused: I can't even find my cruise history or C&A status online. It used to be there but we haven't sailed with RCCL in a couple of years.

 

Did they change the site? Where can I find it now?

 

Thanks

[LovesBeagles]

Found my cruise history. In my profile they didn't have me C&A number listed. I put it in and presto, there was my cruise history.:)

[Philly Steve]

Jason, don't let it ruin your upcoming cruise. Life is too short to fret over cruise credits. Besides, the perks just aren't worth the angst. I like RCI too but next time, seriously look at other cruise lines when you book.

[mdrobtx]

This happened to me also. Luckily I've kept everyone of my sign/sail/sea pass/room cards. I just read the folio #'s off and I was credited.

 

Sorry for your problems. RCL really does not have their act together.

[BroncosFan2010]

This is another reason I love my TA! She always has records of past cruises, even if I do not!

[MIcruiser99]

The only problem I have had is that it takes "forever" to add a cruise I just completed to my cruise history.

 

After reading about these problems, I try to keep something from my cruise in case I need to prove that I was on it.

[fireman3632]

Jason ... Don't sweat the small things. RCCL's "rewards" for repeat business are getting lame anyways. I used to be Loyal-To-Royal but there's too many other options out there nowadays.

[APDMOM]

I just went to update my profile online. When I signed in I had 2 cruise credits listed in the margin, but no details of the cruises listed. After updating my e-mail address it deleted my two cruise credits! So on their website I am officially a Crown & Anchor Society Member with zero cruises completed! :eek: I only have the seapass for the second cruise.

 

That's not as bad as having 5 cruises erased, but it is still something RCCL should correct.

[disneygoof]

I learned a lesson from this thread. After I join C & A (first time RCL cruiser in June)I need to make sure I have cruise added . How long after a cruise does it take to show on your account. Its kinda weird, we cruised Carnival many years ago and we still get offers for being a past passenger with our # linked to Carnival. We never joined a reward club with Carnival. You'd think RC would keep lots of records for soliciting future cruisers.

[disneygoof]

I just went to update my profile online. When I signed in I had 2 cruise credits listed in the margin, but no details of the cruises listed. After updating my e-mail address it deleted my two cruise credits! So on their website I am officially a Crown & Anchor Society Member with zero cruises completed! :eek: I only have the seapass for the second cruise.

 

That's not as bad as having 5 cruises erased, but it is still something RCCL should correct.

I saw this after my last post. How hard can it be to keep up with this info? I know they sure kept up with my payment dates for our June cruise. :confused::p

[xeriod]

So I have a cruise booked for Sunday on the Mariner of the Seas and I went online to check in and I noticed it says I have 8 cruise credits.

I know I have been on 9 cruises so I looked up the cruise histroy and it only lists three recent cruises. So I called and talked to Nathan who by my account, is a less than steller employee at the Crown and Anchor desk.

 

I told him I have some paperwork for a cruise we just went on to add it to the list to bring my total to 9. I then sent it in and now my cruise credits says 4!! Are you kidding me? I then called and talked to an Anette and she said she only sees 4 cruises and I will now need to prove the other 5! Once again are you kidding me? It showed on your site I had 8 now I need to prove them? Some were on the Viking Serenade back in the early 90s and I don't have anything from then. Some I have. But what makes matters worse is I asked her to look for the past sailings by names of other people I traveled with and she found them but not me but then acted like I was making this up! Once again, are you kidding me? I've got nothing better to do on a Friday night and call and make this stuff up to add a couple cruises to my account. I've been a lifelong RC fan but after this I have a bad taste in my mouth. What can I do? Anyone with similar experiences?

 

Thanks

Jason

 

Some friends of ours were credited with 3 extra cruise's they never took that were from about 10 years ago. Seems someone with a similiar name took them. He tried telling C and A but was told he must be mistaken. So now they are diamond members.

[croozer]

The OP made an excellent point and it reminded me to immediately go to my C&A record online and do a printout or screenshot. That way, if there's a computer glitch in the system and my file is altered or erased, I have digital proof of my past history. I'm signing off here to go the RCCL web site now. Thanks for the heads up ;)

[galavant3]

The OP made an excellent point and it reminded me to immediately go to my C&A record online and do a printout or screenshot. That way, if there's a computer glitch in the system and my file is altered or erased, I have digital proof of my past history. I'm signing off here to go the RCCL web site now. Thanks for the heads up ;)

 

Excellent idea! Doing the same thing...

[land lover]

..until it is your 10th cruise I wouldn't lose sleep over it.

 

But, it certainly can be frustrating.

[snowbird1]

Listen, I have had problems similar to this and have learned a few things about the system RCCL uses. First of all has any of your personal information changed over the years? Example: Address, name for even phone number that you use? RCCL's database uses some of this for their tracking in the database, yes I know you would think it is always the C&A number but it isn't always that way. For example, for some reason with me they had me in 2 databases (bet that is what is going on with you) and my address or phone number changed that I was using in the bookings. They kept having to merge the databases to get the number correct and that can take a few days. I suggest you make sure they don't have you in 2 databases that need to be mergered.

 

Hopefully this may be the same issue you are having and can be fixed with but will take patience.

 

FYI, I always save all my Sail and Sign cards now for proof of sailings.

[Desert Cruizers]

Our cruise History shows 3, #1 for the Eastern Caribbean and # 2 for the 15 day Hawaii. Am I correct, we need one more cruise of 14 days, to give us 5 credits.

[waterbug123]

Life is too short to fret over cruise credits. Besides, the perks just aren't worth the angst.

 

It's true that the C&A coupon books are less valuable than they used to be, and diamond members are no longer allowed in the CL, but I personally think the existing/remaining perks are well-worth an inquiry as to why one's cruise credit count is not accurate. And some of the perks increase in value (coupon books) and/or frequency (past guest events/parties) as one moves from gold to platinum to diamond/D+, so it makes even more sense to question it if it means the difference between being listed as platinum vs. diamond, or diamond vs. D+.