Best Cruse Ever -- The Glow Is Fading -- Captain's Club Coupon Not Being Honored

[charlielinda]

I haven't even submitted by review of the Best Cruise Ever on the Summit and the glow
is fading.

We just returned from the best cruise ever -- the Summit on April 5. While on the cruise we booked our next cruise on the October 15 Summit on Monday, April 12. I asked and was assured that if ANY coupon came out on the October 15 Summit sailing that Celebrity would honor it. (Yes, I should have gotten this in writing). Well, I discover from my friends here at Cruise Critic that yes indeed a coupon had been issued that that it was only for bookings made April 15 through June 30. Now, don’t you think we would have waiting until Thursday on the cruise to book our trip if we had been told we could save an additional $150 for our CC cabin!

I have been on the phone with Celebrity and been told they will not honor it; I said that I had been told by an employee that any coupon would be honored if we booked our cruise on the ship; I’ve been round and round. Someone is supposed to call me back tomorrow and I’m not holding my breath.

It is amazing that on the Summit I was treated as the most important person in the world and a very important passenger. Now I don’t feel that at all; it’s the point of Celebrity honoring their employee’s word.

Voyager of the Sea -- September 2001; Galaxy -- May 2002; Zuiderdam -- September 2003; Summit -- APRIL 2004; CAN'T WAIT -- SUMMIT OCTOBER 2004

[tbelian]

Go ahead and send your coupon in to Celebrity. Forget what you are hearing on the phone. Your coupon will most likely be honored. Whenever I've used a coupon in the past, I never checked 'up front' to see if they would honor it, I just sent it in, and they always honored it.

Nothin to lose, send it in ! (make a copy if you want to keep it for your records). Usually you will see the coupon value deducted from you 'final payment' amount (i guess that's usually about 60 days from the cruise date?).

[JNLROSE]

Basket,

You can always cancel then re-book the exact samething & use the coupon!

Rosie

E-mail me <a href="mailto:JNLROSE@AOL.COM">here</a href>

[img]http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=0000ff&cdt=2004;11;26;17;0;00&timezone=GMT-0800[/img]
CELEBRITY MERCURY HERE I COME!!!

[JNLROSE]

Basket,

You can always cancel then re-book the exact same thing & use the coupon!

Rosie

E-mail me <a href="mailto:JNLROSE@AOL.COM">here</a href>

[img]http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=0000ff&cdt=2004;11;26;17;0;00&timezone=GMT-0800[/img]
CELEBRITY MERCURY HERE I COME!!!

[charlielinda]

If I rebook I lose my $200 credit for booking on the ship. Boo hoo

Voyager of the Sea -- September 2001; Galaxy -- May 2002; Zuiderdam -- September 2003; Summit -- APRIL 2004; CAN'T WAIT -- SUMMIT OCTOBER 2004

[bob278]

Which is worth more? The coupon or on-board booking credit? If you have to choose, let that guide you.

I agree that you should just submit it, especially if you are transferring it to an agent. It's harder to turn someone down who is submitting a coupon than it is to tell someone not to bother. If you do decide to call again, start out by asking nicely for a supervisor.

I think it is generally accepted that the ocean-going folks of Celebrity are much more customer-friendly than the shore-based ones. I know that's been my experience.

I've learned another valuable lesson on this board. Ask that any promises made get added to comments on your printed confirmation when you book on board.

Good luck.

[Guest]

basketlady,

I agree don't give up. Call the CC desk. We have been able to apply coupons in the past for sailings that were booked outside of the booking dates--including an Infinity cruise that we booked way ahead of time on the Galaxy. Maybe something has changed. Still you should not be penalized for booking your cruise while on board the Summit. Argue this point with the Capt Club people/supervisors until you find a sympathetic ear.

I don't think you are going to want to cancel your booking for the coupon because you will forfeit the onboard credit.

Jubilee 1991 Solar Eclipse
Century FO 1996 E Carib
Mercury FO 1998 W Carib
Galaxy SS 2000 Alaska IP
Infinity FV 2002 S Carib
Horizon HS 3/05 W Carib

[usha]

[img]http://messages.cruisecritic.com/infopop/emoticons/icon_rolleyes.gif[/img]It's always the phone clerk who "runs the entire company", isn't it? I would just send the coupon, either to your TA, or to Celebrity directly. Good luck!

[Andy]

Hi Basket Lady !

Just to agree with all the others... I DEFINATELY would submit the coupon. I cannot promise it will be accepted, but I do think the odds are in your favor !

In the event that the coupon is declined, I would then keep calling Captains Club, and ask to speak with a Supervisor. It really sounds like your request is reasonable.

Keep trying and Good Luck. Please let us know how you do !

Regards,
Andy

Days Until Celebrity Summit 4/30/04
[img]http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=008080&cdt=2004;4;30;20;0;00&timezone=GMT-0400[/img]

Days Since Celebrity Millennium 11/30/03
[img]http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=0000ff&cdt=2003;11;30;16;30;00&timezone=GMT-0500[/img]

[thenewkid]

I'm going out on a limb here and disagreeing with everyone!!

I think it is fair to assume that the employee that told you Celebrity would honor any coupon, didn't mean ANY coupon EVER! He/she probably meant any coupon that applies to your booking. This one, by reason of dates, does not apply.

Sorry...Bring on the flames!! [img]http://messages.cruisecritic.com/infopop/emoticons/icon_eek.gif[/img]

[img]http://www.regalweb.co.uk/loony/animated/wine.gif[/img]
Millie Med. Cruise
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<center>
<a href="http://www.escati.com/counter98/free_time_codes.htm">
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[RzCruzes]

Basket Lady:
Did you book originally with an agent? If so give them your coupon...a good agent can do wonders!

Grandeur of the Seas-out of New Orleans - 1-22-05
Jewel of the Seas - 9-01-04
Galaxy -Transatlantic 5-7-04
Explorer of the Seas 3-6-2004
Grandeur of the Seas 9-4-03 Trans Atlantic
Golden Princess 4-26-03 Trans Atlantic
Summit 2-21-03
Summit March '02
Splendour of the Seas x 4
etc. etc.etc.

[Senga]

I was advised by Celebrity that there is NEW wording on the current/future coupons so they will not honour them. You got a $200 onboard credit so you're still ahead of the game and you can watch for price reductions.

[Lou33]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by BasketLady:
If I rebook I lose my $200 credit for booking on the ship.<HR></BLOCKQUOTE>

Is it possible that you can rebook it with a TA that can give you an even better deal than the $200 credit for booking on the ship? Then you can also apply your coupon.

We have always found much better deals with TA's, especially internet cruise only TA's, than booking directly with Celebrity.

Splendour of the Seas, 11/17/00
Summit, 10/28/02
Mercury, 5/05/04

[albertiger]

send it-theres nothing to lose.
i had the $50 onboard credit coupon for me and my friend on Galaxy 3/19-he didnt make the cruise and they still gave me $50 credit!

"live long and prosper...so you may cruise!"

[plvogel]

You can transfer your onboard credit to another booking. You may have to choose a different cruise, then cancel that one and transfer back to the original cruise, using the CC coupon as well.

Sun Princess 5/96
Sun Princess 12/97
Crown Princess 1/98
Sun Princess 11/99
R2 5/2000
Sea Princess 9/2001
GTS Summit 12/2002
GTS Summit 5/2003
GTS Summit 9/2003

Until Galaxy Transatlantic
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[thedrunkrock]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by thenewkid:
I'm going out on a limb here and disagreeing with everyone!!

I think it is fair to assume that the employee that told you Celebrity would honor any coupon, didn't mean ANY coupon EVER! He/she probably meant any coupon that applies to your booking. This one, by reason of dates, does not apply.

Sorry...Bring on the flames!! [img]http://messages.cruisecritic.com/infopop/emoticons/icon_eek.gif[/img]

<HR></BLOCKQUOTE>

I'm gonna have to go with thenewkid on this one. They will honor any coupon that is applicable to the cruise, and in this case if you didn't book between those dates then it doesn't apply. It would be like taking a buy 1 whopper get another free coupon and and actualy ordering the BK Bigfish and asking if you can apply the coupon to that instead. [img]http://messages.cruisecritic.com/infopop/emoticons/icon_wink.gif[/img]