Royal Caribbean customer service problem - Any suggestions?

[popster]

Call again right now and ask to be switched to Cabin 1692, it is available and its they same category(D1) Cabin they gave you so they really shouldn't have a problem switching the cabin for you.

Just call the regular royal caribbean phone number, not the resoulution department.

 

Maybe when she was searching she skipped this cabin because it can hold 3 or 4 persons, doesn't matter though because she should have been able to switch you to it anyway. They will book 2 people into at 3 or 4 person cabin, they do it all the time.

 

Your ship is Navigator Dec 10 right?

 

Jimbo:)

 

Jimbo, I took your advice. I just grabbed cabin 1692. I'm hoping the sun/shade won't be too much of an issue for my wife, but I do like the cabin location and the size. If she doesn't like the sun, maybe I'll only let her out at night :D

Thanks again for your advice.

 

Popster

[PH8]

They will book 2 people into at 3 or 4 person cabin, they do it all the time.

 

 

Jimbo:)

Lately, they have been cracking down on that.I booked 1388 on the NV,just in my name.....when I went to add my husband,they said ohno,that cabin is for 3........I reminded them they booked just me in it:rolleyes: The rep had to have resolutions over ride it..I really would had fought for it since I booked the first day and there were maybe a handful of D1s left at that point(New Years Eve cruise)

 

and I have a friend going on the MN(solo).....he saw another cabin(same category) that he wanted.........wouldn't let him.....told him it was for triple only!:rolleyes:

[Jimbo]

Jimbo, I took your advice. I just grabbed cabin 1692. I'm hoping the sun/shade won't be too much of an issue for my wife, but I do like the cabin location and the size. If she doesn't like the sun, maybe I'll only let her out at night :D

Thanks again for your advice.

 

Popster

 

Glad it worked out for you. I believe you will be real happy with the switch, the view from deck 10 of the wake can't be beat.

 

Enjoy your cruise.

 

Jimbo:)

[okimot]

Had a complaint last year when were were on Vision of the Seas. This concerened the payment for staying on the ship as we had a late flight from Venice.

Write to the CEO in England as we live in England, and in Miami. Got our money back without any problem.

My advice is go to the top every time in writing. They can only say NO.

Good luck. Hope you manage to get it sorted.

[popster]

Glad it worked out for you. I believe you will be real happy with the switch, the view from deck 10 of the wake can't be beat.

 

Enjoy your cruise.

 

Jimbo:)

 

Jimbo, it's been a while but I just wanted to let you know how everything turned out. We just returned from our cruise. The aft cabin # 1692 was awesome. It was very spacious. The balcony, although not as large as the corner balconies, was BIG. It had 2 padded chaise lounges, 2 chairs and a small table, and there was room for more. The balcony was completely covered for privacy and shade which was nice. We NEVER heard any sounds from the Windjammer which was directly above us. And yes, the view of the wake and a few sunsets was terrific as there was only minimal obstructions unlike the aft cabins on lower decks. We made use of the balcony to get away from the crowds and truly relax. The only strange thing about this cabin was that the TV was on the same wall as the bed so you could not watch while in bed. But that was also good as it forced us to be creative and find other activities to do while lying there ;).

 

Thanks again for your advice (and pressure). The cruise was fun and the cabin superb. It truly helped make the cruise more enjoyable.

 

Paul

[Phillies14]

I booked a corner aft balcony cabin (#8690) on Royal Caribbean Navigator of the Seas. When doing so, I was fairly particular about asking questions about location, obstructions, room size, etc. The Royal Caribbean Booking Specialist answered all of my questions but left out one major detail. I was told that this cabin had an oversized balcony but everything else about it was the same as all other category E1 cabins.

A few months later I had reason to believe that this balcony cabin does not have the typical double glass sliding doors. It has only one half glass swing door (similar to a storm door) and no other window. This makes for a very dark cabin which to me is very undesirable. I called RCI a few times to confirm the details of the cabin and each time I was assured that this cabin was the same as all other E1 cabins. I did some more research and found some photos of this exact cabin, which confirmed that my suspicions were correct. I have since called RCI twice to confirm this and now that I have told them that I have seen the photos that prove my earlier suspicions, they agree with me.

Here’s my latest problem with RCI. The booking specialists that I have spoken with understand my wishes to change cabins but there are very few cabins available in this category, none of which are acceptable to me do to location. I have asked for an upgrade to a different category with a location that is more suitable but the specialists that I have spoken with do not have the authority to do this. I have asked to speak to a supervisor and twice I have been placed on hold for 15-20 minutes only find out that there is not a supervisor on duty or that the Resolutions Department is too busy and will not answer the specialists’ calls. Each time this happened I was assured that someone would respond to me. Each time no one has done so.

As a Crown and Anchor Platinum member I made my reservation directly with a RCI Booking Specialist instead of a local travel agent as I thought I would get the best service working directly with RCI. When I called the Crown and Anchor department for assistance, they of course wanted to know what the problem was, but then stated they could not help me because I booked through a Booking Specialist, which is a different department and I would have to go through them. I thought C&A was there to assist repeat customers. I guess I was wrong. I truly thought all RCI employees, especially those in the C&A department, would want to help their customers with a problem that can easily be remedied.

Has anyone else had any similar problems with RCI and the customer service? Not necessarily this exact problem, but customer service in general. If a supervisor will not talk to me when I call and no one responds to me even after I have assurances they will, what should I do next? I can continue to call back but I have better things to do than stay on the phone for 30 minutes or more and repeatedly explain the problem and wait while I am put on hold only to be told that someone will get back to me at a later time.

Thanks for any suggestions.

Popster

Just give me an upgrade and everything will be fine????:confused:

[Scotty G]

Just give me an upgrade and everything will be fine????:confused:

This was eons ago and everything worked out to his satisfaction. Read the last post he made!!!

[Phillies14]

This was eons ago and everything worked out to his satisfaction. Read the last post he made!!!

Jumped the gun so to speak, glad they had a great cruise....K.O. Near Philly....;)