Cancelling an excursion

[Cindyloowho2]

We are signed up for an excursion on Feb 1. How can we cancel and schedule something else?

[Krazy Kruizers]

If you booked it online at HAL's site -- log in. Then go to "My Account" Click onto "My Resrvations". Once your reservation pops up -- click onto Itinerary -- go down to the port where you booked that excursion -- there will be an option for cancelling it there. Then you can book something else.

If you didn't book the excursion through HAL's site -- you will have to call Ship Services at 1-800-541-1576.

You will get credit back on your credit card.

[Typhoon1]

While no cancellation fee will be charged for bookings that are cancelled online, please note that online cancellations will not be accepted during the 3-day period prior to cruise departure. Instead, you will need to cancel once you board the ship. All onboard cancellations are subject to at least a 10% cancellation fee. If you cancel a Signature of Excellence shore excursion within 3 days of sailing, a 100% cancellation fee will apply since transportation and services will have already been arranged. If the onboard cancellation occurs after the cancellation deadline for the specific shore excursion, a 100% cancellation fee will apply. Optional excursions during the land portion of a Cruisetour are non-refundable within 3 days of your Cruisetour departure date. The ship's Shore Excursion Office will be able to advise you of the cancellation deadline applicable to each shore excursion. Passengers who wish to cancel should go the Shore Excursion Officer upon embarkation.

 

In the case of online cancellations made by you (which cannot be made during the 5-day period prior to cruise departure) or cancellations made by us more than 5 days prior to cruise departure, we will issue a credit on the credit card that you used to pay for the booking. For all other cancellations (whether by you, Holland America Line or the shore excursion operator), a credit will not be given on your credit card. Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation fee) will show up as a credit to the shipboard account of the person who was to take the shore excursion. If the credit is not fully utilized during the cruise, the balance will be paid to that passenger by the ship's Purser.

[Cindyloowho2]

If you booked it online at HAL's site -- log in. Then go to "My Account" Click onto "My Resrvations". Once your reservation pops up -- click onto Itinerary -- go down to the port where you booked that excursion -- there will be an option for cancelling it there. Then you can book something else.

If you didn't book the excursion through HAL's site -- you will have to call Ship Services at 1-800-541-1576.

You will get credit back on your credit card.

 

I have tried this, but when I click on "My Reservations" there is no itinerary to click on

[kazu]

I have tried this, but when I click on "My Reservations" there is no itinerary to click on

 

 

Does your booking show? If it does, then below your booking you will see 'My itinerary' - click on that and everything should show day by day - find your excursion and you can cancel it. If this doesn't work, just call the shore excursion people (KK listed the number above) and they can do it for you. Ask for email confirmation:)

[Cindyloowho2]

Not sure why mine was different, but I finally found it by going to the check in page, etc. It is now cancelled. Thanks for your help.