Onboard credit claim

[HappyTvlr]

On my last Celebrity cruise I booked an open passage future cruise for the onboard credit. I am very happy to say that I have booked my next cruise, and now I am wondering about the onboard credit. I have never had onboard credit so I am not sure how or when it shows up in the online reservation. I did a search of the FAQ and it indicates the credit will appear within 48 hours of a "claim". I sent an email to Celebrity asking for clarification, but I thought I would see if anyone here has any information that will help me understand the process. Thanks!

[Tara Jane]

We did the same thing and I have been wondering where it would show up in my celebrity or whether it does. I hadnt seen the mention of 48 hours. If you get a reply from your email could you please post here. I plan to use my $200 OBC to go towards the tips.

[Happy Cruiser 6143]

Mine shows up on the invoice I get from my travel agent.

[mandream]

It will not appear on My Celebrity. If you booked directly with Celebrity, it should appear on the invoice you get from them. If you booked with a TA, it will likely appear on their invoice.

 

The 48 hours probably refers to the amount of time it typically takes for the credit to appear on your onboard account.

 

Mike

[Tara Jane]

Thanks for the info, much appreciated.