z limo

[sunbeachboatfun14]

has anyone use z limo to get from houston to galveston? Or does anyone have recomendations for limos in houston

[Texas Tillie]

has anyone use z limo to get from houston to galveston? Or does anyone have recomendations for limos in houston

 

I've used Z Limo - but to get from my home to the airport and from the airport back home. I was very satisfied with them and would think that they would be good for getting to/from Galveston.

[Bruin Steve]

We just returned from Galveston and our Mariner of the Seas cruise...

 

Based on threads like this one here, we went with Z Limo...

 

We would NOT likely go with them again...

 

On the plus side, they were at the airport on time and waiting for us at baggage claim...and they were waiting for us at the pier for the ride home--even though our disembarkation was S L O W ....

 

But here is the problem:

 

When we initially booked, it was just the two of us...so we booked a town car at their advertised rate of $85 each way (Hobby to Galveston)...Fabi asked if we would like to add the customary 15% tip...and I responded "yes"...He charged my credit card for $196 (rounding up a half a dollar for the tip)...no problem...

 

Later, I contacted him to say we needed to change the reservation to a party of four as we had decided to take our kids with us...He said we'd have to change to a "Luxury SUV" as the town car would not be adequate for four...again, no problem...

 

His advertised rate (on his website) for the SUV round trip was $240...again, no problem...

He put another charge on our credit card for $90...

Okay, doing the math, the change from $170 to $240 plus the "customary 15% tip" should have made the total charge $276...

But the total he charged us was $286 ($196 plus $90)...

 

But, I was not going to quibble over ten dollars...

 

So, we arrived at Hobby, met the driver and drove to the Galveston Hilton...After unloading the luggage from the SUV, the driver was clearly looking to me for a tip!! I said, "We paid for everything in advance over the e-mail on the credit card"...

He responded "Not the tip!"...

I told him that yes, we did...

He pulled out his cell phone and showed me his communication from Fabi...It said "Fare paid, credit card, CASH TIP"...

I told him that was wrong...

My family was tired from the trip...They went in to the lobby and checked in while I was forced to stand out in front of the hotel in front of the hotel personnel and other hotel guests and argue with the driver...

 

I finally said, "look, you are coming back next week to pick us up, right? Go ask Fabi...and I will try to find all of my documentation and, if there was no tip, we will take care of it then"...I left and he left...

 

At the end of the return trip, he again brought up the tip issue...

But I was prepared...

I used all of my onboard internet time visiting my credit card website, Z Limo's website and digging up the old e-mails...

 

I put together a file with my credit card statements, Z-Limo's price list and the emails showing the discussion about adding the tip...

 

An absolute unquestionable case...

 

The driver suggested that I still tip him and then take it up with Fabi...

 

I told him that I was not going to be overcharged by $10, forced to pay a duplicate tip...and then have to go back and try to collect it...that HE should take it up with Fabi...I paid my bill (and more)...his collecting his tip was between him and Fabi...

 

...and I left...

 

What steams me is that, especially as the "customer" here...and one who paid his bill and tip and extra all way in advance...I should not have been subjected to having to argue with a driver about a tip...and made to look bad to onlookers at my hotel and at the airport...

 

Both Fabi and his driver were totally out of line...and unprofessional...

 

They will not get my business again...

[kiraryker]

We just returned from Galveston and our Mariner of the Seas cruise...

 

Based on threads like this one here, we went with Z Limo...

 

We would NOT likely go with them again...

 

On the plus side, they were at the airport on time and waiting for us at baggage claim...and they were waiting for us at the pier for the ride home--even though our disembarkation was S L O W ....

 

But here is the problem:

 

When we initially booked, it was just the two of us...so we booked a town car at their advertised rate of $85 each way (Hobby to Galveston)...Fabi asked if we would like to add the customary 15% tip...and I responded "yes"...He charged my credit card for $196 (rounding up a half a dollar for the tip)...no problem...

 

Later, I contacted him to say we needed to change the reservation to a party of four as we had decided to take our kids with us...He said we'd have to change to a "Luxury SUV" as the town car would not be adequate for four...again, no problem...

 

His advertised rate (on his website) for the SUV round trip was $240...again, no problem...

He put another charge on our credit card for $90...

Okay, doing the math, the change from $170 to $240 plus the "customary 15% tip" should have made the total charge $276...

But the total he charged us was $286 ($196 plus $90)...

 

But, I was not going to quibble over ten dollars...

 

So, we arrived at Hobby, met the driver and drove to the Galveston Hilton...After unloading the luggage from the SUV, the driver was clearly looking to me for a tip!! I said, "We paid for everything in advance over the e-mail on the credit card"...

He responded "Not the tip!"...

I told him that yes, we did...

He pulled out his cell phone and showed me his communication from Fabi...It said "Fare paid, credit card, CASH TIP"...

I told him that was wrong...

My family was tired from the trip...They went in to the lobby and checked in while I was forced to stand out in front of the hotel in front of the hotel personnel and other hotel guests and argue with the driver...

 

I finally said, "look, you are coming back next week to pick us up, right? Go ask Fabi...and I will try to find all of my documentation and, if there was no tip, we will take care of it then"...I left and he left...

 

At the end of the return trip, he again brought up the tip issue...

But I was prepared...

I used all of my onboard internet time visiting my credit card website, Z Limo's website and digging up the old e-mails...

 

I put together a file with my credit card statements, Z-Limo's price list and the emails showing the discussion about adding the tip...

 

An absolute unquestionable case...

 

The driver suggested that I still tip him and then take it up with Fabi...

 

I told him that I was not going to be overcharged by $10, forced to pay a duplicate tip...and then have to go back and try to collect it...that HE should take it up with Fabi...I paid my bill (and more)...his collecting his tip was between him and Fabi...

 

...and I left...

 

What steams me is that, especially as the "customer" here...and one who paid his bill and tip and extra all way in advance...I should not have been subjected to having to argue with a driver about a tip...and made to look bad to onlookers at my hotel and at the airport...

 

Both Fabi and his driver were totally out of line...and unprofessional...

 

They will not get my business again...

 

Good to know - we are using Action Limo in Jan - hope they are good