10s nut Posted May 13, 2004 #1 Share Posted May 13, 2004 [img]http://messages.cruisecritic.com/infopop/emoticons/icon_mad.gif[/img] I am very upset with this whole coupon situation. I, like many others on this board, received my coupon for a forthcoming Bermuda cruise after I had booked. Having gone through my TA and talking with CC, they refuse to honor the coupon. I have been referred to customer service. Who can I talk to? Please help me. This leaves such a bad taste in my mouth that certain people's coupons have been accepted but mine hasn't. I have the names of 2 people who didn't meet the date set on the coupon and Celebrity accepted their coupons.I don't want to cancel my cruise as my friend hasn't had a vacation in years. I would cancel and rebook but don't know how that would work with existing travel insurance. [img]http://messages.cruisecritic.com/infopop/emoticons/icon_frown.gif[/img] Link to comment Share on other sites More sharing options...
Rare Lois R Posted May 13, 2004 #2 Share Posted May 13, 2004 Reba..your TA hasn't helped at all? Hmmm.. We are on the same cruise ( I HOPE). I can email you my TA's name and number....I don't think the insurance should come into play... but let me know if you want mine and Ruthann's....we booked together. I think maybe he can give you some advice at least[img]http://messages.cruisecritic.com/infopop/emoticons/icon_smile.gif[/img]. So sorry Celebrity is being difficult [img]http://messages.cruisecritic.com/infopop/emoticons/icon_frown.gif[/img] Next up...HORIZON Sept 18th to Bermuda! See My Century and Mercury Pictures at: [url="http://community.webshots.com/user/lovescruising"]http://community.webshots.com/user/lovescruising[/url] Link to comment Share on other sites More sharing options...
10s nut Posted May 13, 2004 Author #3 Share Posted May 13, 2004 Lois...My TA and I BOTH logged calls. Captain's Club said they did not authorize any coupon use other than specified restrictions (ie..within the booking date). They will not budge. I need the name of someone higher up in the chain of command. This should be resolved once and for all. What is fair for one paying passenger should be fair for another. Link to comment Share on other sites More sharing options...
Rare Lois R Posted May 13, 2004 #4 Share Posted May 13, 2004 I agree....call Corporate In Miami...I have a number (its not toll free) try 305-539-6000. See if your TA can get a Supervisor on the phone. I would think your TA would have this number though [img]http://messages.cruisecritic.com/infopop/emoticons/icon_eek.gif[/img] Next up...HORIZON Sept 18th to Bermuda! See My Century and Mercury Pictures at: [url="http://community.webshots.com/user/lovescruising"]http://community.webshots.com/user/lovescruising[/url] Link to comment Share on other sites More sharing options...
ecowen Posted May 13, 2004 #5 Share Posted May 13, 2004 My coupon for Zenith 9/25/04 was honored, and I booked weeks before the coupon arrived. No questions asked. Just sent it to my T/A and received a follow-up e-mail several days later indicating that they took $100 off. Ed Link to comment Share on other sites More sharing options...
10s nut Posted May 13, 2004 Author #6 Share Posted May 13, 2004 Once again the cruise critic board has come to the rescue! I called corporate and talked with a wonderful lady who resolved the issue. When she discovered that several of my future fellow passengers had the coupon honored, she immediately corrected the situation. I am very delighted to report this.... [img]http://messages.cruisecritic.com/infopop/emoticons/icon_smile.gif[/img] [img]http://messages.cruisecritic.com/infopop/emoticons/icon_cool.gif[/img] Link to comment Share on other sites More sharing options...
Rare Lois R Posted May 13, 2004 #7 Share Posted May 13, 2004 Yiiipeeee [img]http://messages.cruisecritic.com/infopop/emoticons/icon_biggrin.gif[/img] [img]http://messages.cruisecritic.com/infopop/emoticons/icon_smile.gif[/img] [img]http://messages.cruisecritic.com/infopop/emoticons/icon_biggrin.gif[/img] [img]http://messages.cruisecritic.com/infopop/emoticons/icon_smile.gif[/img] Smiles all around!!! Next up...HORIZON Sept 18th to Bermuda! See My Century and Mercury Pictures at: [url="http://community.webshots.com/user/lovescruising"]http://community.webshots.com/user/lovescruising[/url] Link to comment Share on other sites More sharing options...
teedee Posted May 13, 2004 #8 Share Posted May 13, 2004 That's great 10snut - These boards are so helpful. I've saved $$$ following the advise of people here! Terri Skyward - 1989 Carnivale - 1991 Holiday - 1994 Fantasy - 1998 Century - 2002 Century - 2003 Jubilee - 7/04 Century - 9/04 Coral Princess - 3/05 Valor - 10/05 Days til Valor Vampires Cruise [img]http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=111111&cdt=2005;10;30;16;00;00&timezone=GMT-0500[/img] [img]http://www.bigotis.com/valorvampires.gif[/img] Link to comment Share on other sites More sharing options...
CaribbeanBound Posted May 13, 2004 #9 Share Posted May 13, 2004 10s nut... What was the name of the lady you spoke to? Link to comment Share on other sites More sharing options...
mmp13 Posted May 13, 2004 #10 Share Posted May 13, 2004 I have sent a registered letter to jack William's regarding this issue. Am still waiting for a reply. I am getting madder every day! I am not giving up Peg <applet code="countdown.class" CODEBASE="http://*************/java-sys" width="203" height="25"> <param name="font" value="lcdb0"> <param name="year" value=2004> <param name="month" value=10> <param name="day" value=08> <param name="hour" value=18> </applet> 2004 Celebrity Galaxy 10/8/04 2003 Carnival Legend 10/4/03 2002 Celebrity Galaxy 9/20/02 1977 Southward/skyward 1976 Song of Norway 1975 Leonardo Davinci 1974 frederico C 1973 Doric 1972 Homeric 1971 Homeric 1970 queen anna maria Link to comment Share on other sites More sharing options...
I Need A Vacation! Posted May 13, 2004 #11 Share Posted May 13, 2004 The issues we all speak about is "Customer Service". Celebrity uses all the right words and they hope you will accept their responses carte blanche. I have sent Mr. Williams letters and have no responses. I am now booked on my 4th Celebrity Cruise and hope this time the service is better. As I did not book directly with Celebrity they seem to want to punish you. Our cruise leaves from Jacksonville and we asked Celebrity about pre hotel package. They said $79 per night that includes transporation to the ship. However when I called to book they would not do so saying I would have to go through my TA or the hotel directly. I called the hotel and got the pre package but at a higher rate than celebrity had quoted. Some service. The more things change at celebrity, according to them, the more they stay the same. I will not give in however. Link to comment Share on other sites More sharing options...
10s nut Posted May 14, 2004 Author #12 Share Posted May 14, 2004 I spoke to a Mrs. Roy. However, I believe that if you call 1-800-5296918 and ask for the corporate office, you will get a resolution. This is the kicker: be armed with other people's names that are cruising with you and have received the discount having booked before the coupon came out. This was the only thing that made her see the inequity of the situation. Link to comment Share on other sites More sharing options...
Guest Posted May 14, 2004 #13 Share Posted May 14, 2004 <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by I Need A Vacation!: snipped--- As I did not book directly with Celebrity they seem to want to punish you. Our cruise leaves from Jacksonville and we asked Celebrity about pre hotel package. They said $79 per night that includes transporation to the ship. [B]However when I called to book they [/B][B]would not do so saying I would have to [/B][B]go through my TA or the hotel directly. [/B] I called the hotel and got the pre package but at a higher rate than celebrity had quoted. snipped-- <HR></BLOCKQUOTE> Did you call your TA ? Once you book with a TA the cruise line will not deal directly with you. Char click <a href="mailto:gaultchar@aol.com">here</a href> to send me an e-mail Link to comment Share on other sites More sharing options...
CRUISEinTIME Posted May 14, 2004 #14 Share Posted May 14, 2004 Try emailing the following: Reservation Number Sailing Date Cruise Ship Your Name Coupon Information including discount amount and coupon codes To the following address: [email]Coupon@celebrity.com[/email] They usually get back to you in 24 hours. Hope this helps !!! Tom Zenith 09-07-02 Millennium 02-22-04 Link to comment Share on other sites More sharing options...
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