FTTF Warning

[travlnblueberries]

I want to give you all a heads up on this FTTF. We just came off the Freedom doing a B2B. Before we sailed I purchased the FTTF. I asked the Carnival rep. if I would need to purchase this for both cruises, because I will, and she assured I didn't need to. I told her I really needed it for the second leg (Dh had a private dive and we had an early flight) and she said "nope" this covers both legs. It covers from the time you get on the ship till the time you leave for good!

Well you can see where this is going. We get on the ship everything is fine till the second leg. Guest Services said it does not carry over. I told them what I was told by the Carnival Rep. Needless to say I was far from being a happy camper. Frankly I wanted off the ship. I told DH I wanted to get off the ship and fly home. I didn't care how much more it would cost to change the flight, but I wanted off !!! How is this my fault when I'm misinformed.

[Isa65]

The Carnival rep clearly misinformed you. FTTF is sold under shore excursions PER SAILING.

 

So, you do need to purchase it for each sailing.

However, I would complain to Carnival HQ about this so they might train their reps better (wishful thinking, I know).

[Georgiagolfer]

I want to give you all a heads up on this FTTF. We just came off the Freedom doing a B2B. Before we sailed I purchased the FTTF. I asked the Carnival rep. if I would need to purchase this for both cruises, because I will, and she assured I didn't need to. I told her I really needed it for the second leg (Dh had a private dive and we had an early flight) and she said "nope" this covers both legs. It covers from the time you get on the ship till the time you leave for good!

Well you can see where this is going. We get on the ship everything is fine till the second leg. Guest Services said it does not carry over. I told them what I was told by the Carnival Rep. Needless to say I was far from being a happy camper. Frankly I wanted off the ship. I told DH I wanted to get off the ship and fly home. I didn't care how much more it would cost to change the flight, but I wanted off !!! How is this my fault when I'm misinformed.

 

Sorry this happened. It is not your fault, however, as it is $49.95 for a cruise, I personally would assume I would need to purchase for both cruises. A B2B is 2 cruises, not 1.

 

I too would be upset, but not to the extent I would want to get off the ship and fly home.

[hftmrock]

obviously the Carnival rep misinformed you and you should be upset but I dont think not having FTTF is cause for getting off the ship and flying home. I hope he convinced you that you are on the cruise to relax and eat and have fun and , while FTTF is a nice convenience, its not worth losing a ton of money for (this is just my opinion)

[Spurs Fans]

You wanted to get off the ship and fly home because it would be a 30 to 60 minute wait to get back on board?

[jazzlover04]

I want to give you all a heads up on this FTTF. We just came off the Freedom doing a B2B. Before we sailed I purchased the FTTF. I asked the Carnival rep. if I would need to purchase this for both cruises, because I will, and she assured I didn't need to. I told her I really needed it for the second leg (Dh had a private dive and we had an early flight) and she said "nope" this covers both legs. It covers from the time you get on the ship till the time you leave for good!

Well you can see where this is going. We get on the ship everything is fine till the second leg. Guest Services said it does not carry over. I told them what I was told by the Carnival Rep. Needless to say I was far from being a happy camper. Frankly I wanted off the ship. I told DH I wanted to get off the ship and fly home. I didn't care how much more it would cost to change the flight, but I wanted off !!! How is this my fault when I'm misinformed.

I must have missed something. When did the issue occur that warranted you wanting off the ship? Certainly you didn't expect fretful to go on infinitely. This program is a revenue generator. Personally I don't see the advantage. I just get to the port earlier.

[mn_isla_girl]

Frankly I wanted off the ship. I told DH I wanted to get off the ship and fly home. I didn't care how much more it would cost to change the flight, but I wanted off !!!

 

You wanted to end your cruise because you didn't get FTTF? Sorry I cannot see the crisis.

 

How is this my fault when I'm misinformed.

 

Who said it was your fault? Part of the adventure of travel is getting thru the little hiccups without a meltdown.

[jks336]

I want to give you all a heads up on this FTTF. We just came off the Freedom doing a B2B. Before we sailed I purchased the FTTF. I asked the Carnival rep. if I would need to purchase this for both cruises, because I will, and she assured I didn't need to. I told her I really needed it for the second leg (Dh had a private dive and we had an early flight) and she said "nope" this covers both legs. It covers from the time you get on the ship till the time you leave for good!

Well you can see where this is going. We get on the ship everything is fine till the second leg. Guest Services said it does not carry over. I told them what I was told by the Carnival Rep. Needless to say I was far from being a happy camper. Frankly I wanted off the ship. I told DH I wanted to get off the ship and fly home. I didn't care how much more it would cost to change the flight, but I wanted off !!! How is this my fault when I'm misinformed.

 

 

I totally understand where your coming from. but as was mentioned, you had to go under excursions to buy it therefore each cruise it must be purchased. Again, I do understand what your saying when the Carnival PVP told you a different story... with this being said..YOU wanted to cancel because of this???!!?? wow.. now that I think is a stupid reason to cancel your cruise.

[Tithonus]

I want to give you all a heads up on this FTTF. We just came off the Freedom doing a B2B. Before we sailed I purchased the FTTF. I asked the Carnival rep. if I would need to purchase this for both cruises, because I will, and she assured I didn't need to. I told her I really needed it for the second leg (Dh had a private dive and we had an early flight) and she said "nope" this covers both legs. It covers from the time you get on the ship till the time you leave for good!

Well you can see where this is going. We get on the ship everything is fine till the second leg. Guest Services said it does not carry over. I told them what I was told by the Carnival Rep. Needless to say I was far from being a happy camper. Frankly I wanted off the ship. I told DH I wanted to get off the ship and fly home. I didn't care how much more it would cost to change the flight, but I wanted off !!! How is this my fault when I'm misinformed.

 

 

Obviously you gave up your first FTTF perk of early debarkation cause it wasn't needed. I gotta assume you were escorted for processing during the turnaround.

 

But clearly you seem to have gotten two conflicting statements. It appears they need to close that hole for B2Bers. Even if you were made to buy 2 (after being told you don't have to), you clearly don't need it to debark on leg 1, and clearly don't need it to embark on leg 2.

 

You simply needed the early debarkation at the end of leg 2.

Edited November 4, 2013 by Tithonus

[CdrescherRBL152]

I want to give you all a heads up on this FTTF. We just came off the Freedom doing a B2B. Before we sailed I purchased the FTTF. I asked the Carnival rep. if I would need to purchase this for both cruises, because I will, and she assured I didn't need to. I told her I really needed it for the second leg (Dh had a private dive and we had an early flight) and she said "nope" this covers both legs. It covers from the time you get on the ship till the time you leave for good!

Well you can see where this is going. We get on the ship everything is fine till the second leg. Guest Services said it does not carry over. I told them what I was told by the Carnival Rep. Needless to say I was far from being a happy camper. Frankly I wanted off the ship. I told DH I wanted to get off the ship and fly home. I didn't care how much more it would cost to change the flight, but I wanted off !!! How is this my fault when I'm misinformed.

 

 

AmI missing somthing when doing B2B you are escorted off as soon as the ship is cleared and brought stright back on before loading starts.

[linbobky]

AmI missing somthing when doing B2B you are escorted off as soon as the ship is cleared and brought stright back on before loading starts.

yes, we were!:)

[LHP]

Folks with early flights get off the same time as FTTF....

 

so no FTTF was needed.

[Tithonus]

Folks with early flights get off the same time as FTTF....

 

so no FTTF was needed.

 

What about the early dive before that flight?

[Bibble]

AmI missing somthing when doing B2B you are escorted off as soon as the ship is cleared and brought stright back on before loading starts.

 

I'm guessing her issues weren't in between the cruises.

I'm also guessing she didn't know an early flight could get off early.

 

On the other hand, her husband had an early dive scheduled that would obviously benefit from an early tender. To my untrained eye, this is where the frustration truly lay.

[Midwestgal]

It's a crap shoot when you talk to someone at Carnival.

 

I will say it again...when you call your more than Likely speaking with a person who has never stepped foot on a ship and has probably only worked at Carnival for a very short time.

The turn over for a PVP is around six months and then poof their gone . You may find some that do know what their talking about and that have stuck with the company for a longer period but its not the typical.

 

Be your own advocate ....it's your money and your trip. I personally think the FTTF is self explanatory , you made two separate bookings for you B2B, why would you think it would cover both cruises.

 

Sorry you were misinformed .

Edited November 4, 2013 by Midwestgal

[cruizinisthebest]

You wanted to get off the ship and fly home because it would be a 30 to 60 minute wait to get back on board?

 

 

Yeah… exactly. I could see being angry – as the rep was dead wrong. But why would it transfer from cruise to cruise when each leg is a separate sailing? Doesn’t make sense that you would only have to buy it once. Don’t see why that would tick OP off enough to want to get off immediately… but o.k.

[Bibble]

She should have used the FTTF with the second leg of the b2b. It does seem to me that she's being unreasonable though and should have investigated it on her own. Also she wanted to leave....lol to cut off he nose despite her face....I guess by going home and wasting the money she spent she would have shown them...lol....Can you say IRRATIONAL...HA HA HA.:D

 

 

Could also have just been the frustrating straw that broke the camel's back.

 

I once had an embarkation that, upon retelling, wasn't so bad at ALL (probably considered good by some people), but as it unfolded, by the time I boarded, I was so frustrated that I wanted to turn around. (and trust me, I NEVER want to get off a ship!!!). I wasn't angry, I was upset and frustrated and just wanted it all over. I, like the OP, had been told one thing, and it was wrong. Then we got sent somewhere else, and seemed to have gotten forgotten about by the person who was helping us. Then when we FINALLY got our cards, we get on the boat, give our cards and wait to hear DING!, we hear the most awful goose-honk instead. The cards didn't work... So I do understand those moments. Thankfully my moment ended ten minutes after boarding, and although I still looked a mess from the crying I did for 15 minutes, it quickly became a funny story at just how frustrated I was. (but NOT funny at the time)

 

And yes, I will agree that I was feeling a bit IRRATIONAL :) (of course, my husband would have the used the word PSYCHOTIC for me - LOL!)

[RuthlessBoss]

Obviously you gave up your first FTTF perk of early debarkation cause it wasn't needed. I gotta assume you were escorted for processing during the turnaround.

 

But clearly you seem to have gotten two conflicting statements. It appears they need to close that hole for B2Bers. Even if you were made to buy 2 (after being told you don't have to), you clearly don't need it to debark on leg 1, and clearly don't need it to embark on leg 2.

 

You simply needed the early debarkation at the end of leg 2.

Which is what she did according to her past post. She states she had breakfast at 6, gathered 4 suitcases and was at the airport by 7:45!!

[Tithonus]

Which is what she did according to her past post. She states she had breakfast at 6, gathered 4 suitcases and was at the airport by 7:45!!

 

I think what bugged her was the DH's early dive somewhere in the week. Plus being told what she was told, after asking to purchase 2 FTTF's.

[near the beach]

FTTF would only need to be purchased for the first cruise.

 

The second cruise back to back passengers get priority boarding since they are already on the ship. They walk off go to customs and then back on. Usually about one hour before regular boarding begins.

 

Some ports give priority boarding for the first leg of a back to back so no FTTF would need to be purchased at all.

Edited November 4, 2013 by near the beach

[CdrescherRBL152]

What about the early dive before that flight?

 

Wow how early was the dive cause at most ports early flight means before noon. Which makes me think the real problem was trying to squeeze two days worth of vacation into an half.

[keywest1]

FTTF would only need to be purchased for the first cruise.

 

The second cruise back to back passengers get priority boarding since they are already on the ship. They walk off go to customs and then back on. Usually about one hour before regular boarding begins.

 

Some ports give priority boarding for the first leg of a back to back so no FTTF would need to be purchased at all.

FTTF has other benefits besides boarding: priority tendering, priority guest services line, and priority self assist disembarkation, as well as priority dining time assignment. I realize the boarding and dining time assignment would most likely be non-issues, as well as the disembarkation, since they had an early flight.

There are only a limited number of FTTF spots available, depending upon the number of platinum and diamond guests sailing. Common sense would tell you that it would have to be purchased for each cruise. Also, people who book multiple cabins must purchase for each cabin. Otherwise, there would be so many people with priority boarding it would defeat the purpose of the perk. It is a money maker for Carnival, nothing more, but it is one that I am happy to pay for.

I can't help wondering if FTTF was not available for the second leg of B2B, and OP thought a hissy fit would carry the day :rolleyes:

[what to go here and there]

the only part of the FTTF pass that is good for a second leg of a B2B is the early disembarkment.. I asked as was told that. (as you don't use it on the first leg). It is only good for one cruise.. What would of happened if you could not get FTTF for second leg???

 

Don't understand why you thought you would consider leaving your vacation because of the failure of FTTF (in your mind only). You seem so unreasonable that even if you had a legit complaint no one would be taking you seriously.

 

It is like i say to the hubby you pick your fights with the kids, if you are on thier tail about everything they are going to tune you out.

[Laurie S.]

What about the early dive before that flight?

 

They wouldn't be happening the same day. You don't dive and fly unless you want to end up in a decompression chamber.

[Anyislandwilldo]

This could be a learning experience for others on this board. Perhaps others going on a B2B need to know that the FTTF will not cover both cruises. Then they won't get so upset while on the cruise should something go wrong.