Platinum Concierge Perk

[babygirl722]

Sailing on the Breakaway tomorrow and it's our first time as a Platinum guest. One of the perks is the services of a concierge although I believe I've read that non-suite Platinum guests have not had access to their services lately. Does anyone know from recent experience what the story is? Thanks!

[Cubechick]

On our most recent cruise (September) we were in a balcony and were not given the concierge's number in our latitudes packet.

[cruise4kicks]

On our most recent cruise (September) we were in a balcony and were not given the concierge's number in our latitudes packet.

 

Ditto that, the Sun in October.

[hpecorari]

Sailing on the Breakaway tomorrow and it's our first time as a Platinum guest. One of the perks is the services of a concierge although I believe I've read that non-suite Platinum guests have not had access to their services lately. Does anyone know from recent experience what the story is? Thanks!

 

I believe the concierge will assist you with restaurant reservations, priority with tenders, priority disembarkation, etc.

 

Priority seating in the theater is for suite / VIP guest only

You will also not have access to the specialty restaurant for breakfast and lunch on the Breakaway if not in a Suite

 

That's about it in regard for the concierge in regard to being Platinum and

not staying in a suite.

 

However, you are still entitled to the other Platinum benefits here:

 

http://www.ncl.com/latitudes-rewards/rewards-points-and-benefits

 

Harriet

[time2cruise1]

I believe the concierge will assist you with restaurant reservations, priority with tenders, priority disembarkation,

 

 

http://www.ncl.com/latitudes-rewards/rewards-points-and-benefits

 

Harriet

 

Priority yes VIP no. Priority tender and disembarkation does not involve the concierge. You just get to get in line early. VIP tender and disembarkation you are escorted to the front of the lines.

 

As noted any reference including the office phone number of the concierge has been removed from the onboard Platinum Latitudes Package. Considering there were 412 Platinum passengers on my last cruise I understand why.

[NMLady]

Sailing on the Breakaway tomorrow and it's our first time as a Platinum guest. One of the perks is the services of a concierge although I believe I've read that non-suite Platinum guests have not had access to their services lately. Does anyone know from recent experience what the story is? Thanks!

 

On the Star last month there was no mention of a Concierge in our packet of Platinum vouchers.

[Love my butler]

You officially get concierge service but they don't make it easy. NCL does not give you concierge information, phone number or name, and if you do manage to contact them they will not be too helpful. Concierge service really is for suite guests only.

 

The only caveat is if you have a previous relationship with a concierge you will probably be treated very well, suite or no suite.

[NMLady]

I believe the concierge will assist you with restaurant reservations, priority with tenders, priority disembarkation, etc.

 

Priority seating in the theater is for suite / VIP guest only

You will also not have access to the specialty restaurant for breakfast and lunch on the Breakaway if not in a Suite

 

That's about it in regard for the concierge in regard to being Platinum and

not staying in a suite.

 

However, you are still entitled to the other Platinum benefits here:

 

http://www.ncl.com/latitudes-rewards/rewards-points-and-benefits

 

Harriet

 

That list does include the Concierge benefit but since we received Priority tender tickets and Priority luggage tags for disembarkation the only other service from Concierge would be restaurant reservations. However, since it was easy to call the Restaurant Reservations desk, we didn't really miss not having the Concierge's phone number.

Edited November 23, 2013 by NMLady

[emtee3511]

Maybe this has already been noted, but one of the best Platinum perks in my opinion is the priority boarding. No, you won't have a butler to escort you on the ship, but you will be taken directly to front of security line, and after security be escorted directly to checkin service. Depending on how backed up embarkation is, this will definitely be a nice perk for you. Be sure to look for the Platnimum escort line (which is the same line set up for suite guests -- only difference is suite guests will also be escorted to conceriege area to meet their butler escort.)

 

You probably already know each Platinum guest will have a speciality restaurant dinner for two with bottle of wine coupon (maybe two coupons each Platinum member, but I can't remember for sure if my husband and I received a total of four dinners-for two...) Each Platinum member will also receive laundry bag coupon -- so all in all, it's great being Platinum :)

[Cubechick]

You officially get concierge service but they don't make it easy. NCL does not give you concierge information, phone number or name, and if you do manage to contact them they will not be too helpful. Concierge service really is for suite guests only.

 

The only caveat is if you have a previous relationship with a concierge you will probably be treated very well, suite or no suite.

 

They used to give you a concierge phone number (although not the same number as if you were a suite guest). Now they give you zero contact info. NCL needs to remove concierge service from Platinum perks.

[Cubechick]

Maybe this has already been noted, but one of the best Platinum perks in my opinion is the priority boarding. No, you won't have a butler to escort you on the ship, but you will be taken directly to front of security line, and after security be escorted directly to checkin service. Depending on how backed up embarkation is, this will definitely be a nice perk for you. Be sure to look for the Platnimum escort line (which is the same line set up for suite guests -- only difference is suite guests will also be escorted to conceriege area to meet their butler escort.)

 

You probably already know each Platinum guest will have a speciality restaurant dinner for two with bottle of wine coupon (maybe two coupons each Platinum member, but I can't remember for sure if my husband and I received a total of four dinners-for two...) Each Platinum member will also receive laundry bag coupon -- so all in all, it's great being Platinum :)

 

It's one dinner per Platinum cruiser.

[time2cruise1]

It's one dinner per Platinum cruiser.

 

That would be one dinner for 2 per each platinum cruiser

 

 

Sent from my iPad using Tapatalk - Jim

[Cubechick]

That would be one dinner for 2 per each platinum cruiser

 

 

Sent from my iPad using Tapatalk - Jim

 

Let me rephrase. It's one coupon per platinum cruiser for a dinner for two. ;) Definitely not four dinners for two. Just two dinners for two between two Platinums.

Edited November 24, 2013 by Cubechick

[time2cruise1]

Let me rephrase. It's one coupon per platinum cruiser for a dinner for two. ;)

 

 

 

 

Sent from my iPad using Tapatalk - Jim

[rvsullivan]

Maybe this has already been noted, but one of the best Platinum perks in my opinion is the priority boarding. No, you won't have a butler to escort you on the ship, but you will be taken directly to front of security line, and after security be escorted directly to checkin service. Depending on how backed up embarkation is, this will definitely be a nice perk for you. Be sure to look for the Platnimum escort line (which is the same line set up for suite guests -- only difference is suite guests will also be escorted to conceriege area to meet their butler escort.)

 

You probably already know each Platinum guest will have a speciality restaurant dinner for two with bottle of wine coupon (maybe two coupons each Platinum member, but I can't remember for sure if my husband and I received a total of four dinners-for two...) Each Platinum member will also receive laundry bag coupon -- so all in all, it's great being Platinum :)

 

 

I'm not sure which port you are talking about, but the ones I'm familiar with even suites do not go to the head of any lines! In New Orleans for example, everyone waits in the same line for security, after that you can try to find someone to get you to the Suite check in. Platinum and all other Latitudes wait in the main Latitudes check in line and board with everyone else.

[polySeraph]

I'm not sure which port you are talking about, but the ones I'm familiar with even suites do not go to the head of any lines! In New Orleans for example, everyone waits in the same line for security, after that you can try to find someone to get you to the Suite check in. Platinum and all other Latitudes wait in the main Latitudes check in line and board with everyone else.

 

It can vary by port, but I'll have to agree with you that I've always seen everyone wait in the same security lines. For my last few cruises AFTER security I've waited in a separate check-in line for Platinum (Sometimes the sign will indicate Gold and Platinum.) Usually - but not always- the Platinum line is shorter.

Edited November 24, 2013 by polySeraph

[computerworks]

If I recall, the Concierge phone extension is the same one on all ships? ..or, at least most of them.

Edited November 24, 2013 by computerworks

[time2cruise1]

If I recall, the Concierge phone extension is the same one on all ships? ..or, at least most of them.

 

Last three cruises three different numbers

 

 

Sent from my iPad using Tapatalk - Jim

[Cubechick]

If I recall, the Concierge phone extension is the same one on all ships? ..or, at least most of them.

 

Even if that's true, the fact that we're no longer being given the phone number (and the phone number platinums were given wasn't the same number given to suite guests) indicates that service is no longer available. (Frankly with the insane number of platinums created by the Latitudes program, I'm not surprised this was the first perk to vanish...)

 

I wouldn't presume to call the concierge without the green light being given.

[emtee3511]

rvsullivan -- "I'm not sure which port you are talking about"

 

My husband and I only sail out of New York and book suites. The Suites escort waiting at the entry takes us to the front of the security line, and after we complete security, we are taken to the first check-in line and then to our Concierge station to be escorted on by one of the butlers (not necessarily the one assigned to our suite.)

 

What I have noticed is that the entry suite escort is the same person assigned for Platinum/Gold VIP boarding. In New York we are escorted to the front of security and immediately to check-in. Sometimes there is a "Suites/Gold/Platinum entry sign, and sometimes not -- but there is always a separate entry for VIP guests to be taken to the front of security and check-in.

 

We have not sailed NCL's new BIG ships, so I can only say this procedure is true in New York for the Dawn, Gem and Jewel, each of which we have sailed many times :)

[rvsullivan]

rvsullivan -- "I'm not sure which port you are talking about"

 

My husband and I only sail out of New York and book suites. The Suites escort waiting at the entry takes us to the front of the security line, and after we complete security, we are taken to the first check-in line and then to our Concierge station to be escorted on by one of the butlers (not necessarily the one assigned to our suite.)

 

What I have noticed is that the entry suite escort is the same person assigned for Platinum/Gold VIP boarding. In New York we are escorted to the front of security and immediately to check-in. Sometimes there is a "Suites/Gold/Platinum entry sign, and sometimes not -- but there is always a separate entry for VIP guests to be taken to the front of security and check-in.

 

We have not sailed NCL's new BIG ships, so I can only say this procedure is true in New York for the Dawn, Gem and Jewel, each of which we have sailed many times :)

 

 

Must be a New York thing!!! Might have to try that sometime. Never heard of it at other ports.

[ohiotek]

Miami is not like New York either. Everyone stands in the line until you go through the scanners then there is a Suite area never before.

[hpecorari]

Must be a New York thing!!! Might have to try that sometime. Never heard of it at other ports.

 

Was in a suite on the Breakaway in June. Had to stand in the security line like everyone else. Once I got through the security line there was the suite/vip lounge.

 

Harriet

[emtee3511]

Harriet -- "Was in a suite on the Breakaway in June. Had to stand in the security line"

 

Another reason for hubby and I to avoid NCL's mega ships :o Our next cruise is on the Gem in January -- we'll see of something has changed since last January -- the suites are nice, but the escorted embarkation is the best.

[OceanDreaming2]

On the past few cruises we've been on, the Latitudes rep seems to have replaced the concierge as far as assistance during the cruise.