Lost OBC

[luvscruising2007]

I booked a cruise back in March with a NCC. I originally booked a balcony but changed to a promenade. I have also received a price drop on the promenade.

Thursday we made a payment with our TA. I was looking at the invoice today and the OBC has disappeared. The OBC is because of the on board booking bonus.

I know others have reported a similar issue. How was it resolved?

I have e-mailed my TA but she won't be in the office until Monday. Any info I can give her will only benefit her efforts to recover the OBC.

Thanks.

Edited December 7, 2013 by luvscruising2007

[molly361]

I am sure your TA will get it straightened out. That has happened to me as well after making changes to a ressie but they have always been able to put it back on.

[Clarea]

I booked a cruise back in March with a NCC. I originally booked a balcony but changed to a promenade. I have also received a price drop on the promenade.

Thursday we made a payment with our TA. I was looking at the invoice today and the OBC has disappeared. The OBC is because of the on board booking bonus.

I know others have reported a similar issue. How was it resolved?

I have e-mailed my TA but she won't be in the office until Monday. Any info I can give her will only benefit her efforts to recover the OBC.

Thanks.

Double check your invoice. I noticed that the invoices from Royal have changed format and the OBC is no longer shown as a line item where the other charges are shown. There is a section under the line items with on board credit now.

[luvscruising2007]

Bob, you solved the issue. Thank you so much. It never occurred to me that they would move it.

Molly thanks for your encouragement.

 

Now I have to e-mail the TA and tell her to ignore my previous -email:o.

[Clarea]

Bob, you solved the issue. Thank you so much. It never occurred to me that they would move it.

Molly thanks for your encouragement.

 

Now I have to e-mail the TA and tell her to ignore my previous -email:o.

It surprised me too, found it on one I changed yesterday.

[msumike]

It's funny how it is always in the companies favor !!!:rolleyes:

[SherriZ366]

Double check your invoice. I noticed that the invoices from Royal have changed format and the OBC is no longer shown as a line item where the other charges are shown. There is a section under the line items with on board credit now.

Thanks also Bob -- I never would have known where to look but I see that it is on our invoice for our 1-12-2014 cruise.

[cruisnseas]

It's funny how it is always in the companies favor !!!:rolleyes:

What are you talking about? The obc wasn't missing, it was just moved on the invoice.

[msumike]

What are you talking about? The obc wasn't missing, it was just moved on the invoice.

 

I have lost OBC's from RCCL and I had to fight for ones they promised me. I have to laugh at people who think they get everything RCCL promises them!

[Rick02809]

Precisely why I save and print each and every Invoice that I get and bring it with us on board, just in case the OBC doesn't get applied to the account.