RCCL called re Royal Replenishment Package

[iuki]

About a week ago, I had sent an e-mail to RCI regarding the definition of premium coffee in the RRP, stating that some people who came off recent cruises said mochas were not included and others said they were. I received a response via e-mail that they would do some research and get back to me.

 

Yesterday, we received a phone call from RCI stating that Mochas are also included. These specialty coffees are purchased at the Café Promenade and can also be purchased in the MDR, but not at Starbucks. The person who called was very pleasant and very helpful.

 

I know that another poster received this info via e-mail; so if that person could possibly do a copy and paste to this forum, it would be most helpful.

 

:)

[CRUISEFAN0001]

Thanks for sharing.

 

There seem to be a number of folks interested in this, and your information will be helpful. :)

[lady_cruiser]

Thanks for sharing your information for those cruisers who are planning on buying the Royal Replenish Package and didn't know what to expect.

 

This is one reason I love Cruise Critic because the majority of the fellow cruisers here love sharing their knowledge.

[mulan1123]

I actually sent RCCL an email asking the exact question last week and I received a response earlier this week. Here is the email:

 

We are proud to offer four all-inclusive beverage package options on select cruises that are four nights or longer, giving guests a convenient way to enjoy an all-inclusive beverage experience during their cruise vacation. Additionally, these packages are honored at our private destinations: Labadee, Haiti, and CocoCay, Bahamas.

 

These refreshing packages are now sold on an individual basis, and guests booked in the same stateroom are no longer required to purchase a package if they so choose. Multiple beverages may not be ordered at the same time. Please kindly note that packages may not be shared or transferred to another guest. Below is an overview of these valuable options:

 

The Royal Replenish Package, at $20 per guest each day, includes:

Premium coffee

Premium tea

Bottled water

Sparkling (375ml)

Still (500ml)

Fresh squeezed orange juice

Non-alcoholic cocktails (includes frozen varieties)

Fountain soda with souvenir Coca-Cola cup

 

The Select Package, at $40 per guest each day, includes:

Beer

Wine by the glass (up to $8 value)

Non-alcoholic cocktails (includes frozen varieties)

Fountain soda with souvenir Coca-Cola cup

20% discount on purchases of bottles of wine

 

The Premium Package, at $55 per guest each day, includes:

Call and premium cocktails (up to $10 value)

Frozen cocktails

Beers

Premium wine by the glass (up to $12 value)

Non-alcoholic cocktails (includes frozen varieties)

Still bottled water (500ml)

Fountain soda with souvenir Coca-Cola cup

20% discount on purchases of bottles of wine

 

The Ultimate Package, at $65 per guest each day, includes:

Premium coffee

Premium tea

Bottled water

Sparkling (375ml)

Still (500ml)

Fresh squeezed orange juice

Call and premium cocktails (up to $10 value)

Frozen cocktails

Beers

Premium wine by the glass (up to $12 value)

Non-alcoholic cocktails (includes frozen varieties)

Fountain soda with souvenir Coca-Cola cup

20% discount on purchases of bottles of wine

 

These all-inclusive packages are available for purchase onboard throughout the voyage when there are at least four days remaining. They must be purchased for the duration of the cruise, and the price is prorated based on the date of purchase. Package prices are subject to change without notice and include a 15% gratuity. They do not include Value Added Tax (VAT), which may be required on some European sailings.

 

Additionally, these packages are now available for purchase prior to the cruise at http://www.royalcaribbean.com/beforeyouboard/cruiseEnhancements.do, or by calling one of our Pre-Cruise Planner Specialists at 1-800-398-9819, option 3.

 

Premium coffee would include items such as mochas, lattés, and other premium brewed coffee offered at Café Latte-tudes or other dining venues. It does not include items from a Starbucks® or Seattle’s Best Coffee® locations onboard. Premium tea would include selections as earl grey and chai variations.

 

If you are only interested in a soda package Royal Caribbean International’s Royal Refreshment Package offers guests unlimited fountain sodas at all bars, lounges, Windjammer Café, dining rooms, and private destinations (CocoCay and Labadee). Please note this package includes Coca-Cola® products which include Coke®, Diet Coke®, Sprite®, Diet Sprite®, Fanta® Orange, Minute Maid® Lemonade and ginger ale. The following beverages are not included in the package: stateroom soda and water set ups, room service items, bottled water, sodas sold in bottles or cans and juices.

 

We offer packages for both children and adults:

 

• Young Cruisers 17 years of age and younger - $4.50 per person, per day

• Guests 18 years of age and older - $6.50 per person, per day

 

Kindly note in addition to the prices listed above, a 15% gratuity will be charged. A complimentary Coca-Cola® souvenir cup is included as part of this program. Please note the package is only available for the total amount of days of your cruise vacation, and prices are subject to change without notice.

 

The Royal Refreshment package is available for purchase on the day of boarding at all bars and lounges and the Adventure Ocean. Additionally, guests are able to pre-purchase their packages online up to four days prior to their sailing date by utilizing the following link:

 

http://www.royalcaribbean.com/beforeyouboard/cruiseEnhancements.do

 

For assistance with ordering a beverage package through our website, please contact one of our Pre-Cruise Planner Specialists at 1-800-398-9819, option 3. Our representatives will be happy to assist you and answer any questions you may have.

[iuki]

Thank you, Mulan, for the detailed info. I had suggested in my e-mail that RCI's website list a definition of "premium" coffee and specify that the beverages include mochas, etc. People hesitate to purchase packages that aren't specific.

 

Again, thanks for the detailed info.

 

:)

[Ocean Boy]

From my personal experience aboard Allure premium coffee means...

 

Espresso, Cappuccino, latte, mocha, and chai latte. They are available at the Cafe Promenade and some are also available in the Vitality Spa. And as most seem to already know, you cannot use the package at the Starbuck's kiosk.

[linedancer]

From my personal experience aboard Allure premium coffee means...

 

Espresso, Cappuccino, latte, mocha, and chai latte. They are available at the Cafe Promenade and some are also available in the Vitality Spa. And as most seem to already know, you cannot use the package at the Starbuck's kiosk.

 

We were on the IOS the first week of March and my friend had the $20 package and was also able to order his coffee in the MDR. He had a cappuccino every night after dinner. They checked his card every night when he ordered it. He really enjoyed this package. Even when we were at labadee he was able to get his non alcoholic pina colada.

[whitneysharpe099]

Anyone have an idea of what non alcoholic drinks are included in the royal replenish package?

[Mykitteh]

Anyone have an idea of what non alcoholic drinks are included in the royal replenish package?

 

I believe as long as it's "virgin" it's included...I had so many yummy lava flows and mango lava flows, etc :D

[Psycopuppy]

I spoke with a rep today and they said if it was made by a non-starbucks barista, it would be included.

[mimb1]

Is there a drink price list posted anywhere. thx

[Clarea]

Is there a drink price list posted anywhere. thx

This is fairly recent:

 

http://cruisewithgambee.com/royal-caribbean-drink/

Edited April 21, 2014 by clarea

[db20]

Sometimes clarification from royal just gives rise to more questions now I'm confused about Indy cafe prom, so i get what and which ships have the Starbucks® locations are but what about a Seattle’s Best Coffee® location which ship has these? Is the counter in cafe prom on Indy classed as a Seattle Best location or is this an included location in terms of the package?

[Clarea]

Sometimes clarification from royal just gives rise to more questions now I'm confused about Indy cafe prom, so i get what and which ships have the Starbucks® locations are but what about a Seattle’s Best Coffee® location which ship has these? Is the counter in cafe prom on Indy classed as a Seattle Best location or is this an included location in terms of the package?

To my knowledge, all the ships with a Cafe Promenade include specialty coffee from the Cafe Promenade bar with the Replenish and Ultimate packages.

Edited April 21, 2014 by clarea

[Love2Cruzin]

I too am thinking about getting the replenish drink package on the Allura. But I don't know where I can get the coffee speciality drnks like a frozen mocha on the ship since we can't use star bucks. Can anyone help me.

Thanks:)

[Clarea]

I too am thinking about getting the replenish drink package on the Allura. But I don't know where I can get the coffee speciality drnks like a frozen mocha on the ship since we can't use star bucks. Can anyone help me.

Thanks:)

Cafe Promenade, deck 5.

[Ocean Boy]

I too am thinking about getting the replenish drink package on the Allura. But I don't know where I can get the coffee speciality drnks like a frozen mocha on the ship since we can't use star bucks. Can anyone help me.

Thanks:)

 

I am not sure if they had frozen mochas but they did have iced versions of the mocha coffee on Allure at the Cafe Promenade and it is included in the package.

[A&L_Ont]

This is the package we have been waiting for.

[Raenstoirm]

This is fairly recent:

 

http://cruisewithgambee.com/royal-caribbean-drink/

 

Where did you find that? I have asked for such a thing numerous times to no avail. You rock! :D

[Clarea]

Where did you find that? I have asked for such a thing numerous times to no avail. You rock! :D

Well, actually the creator of the list Gambee rocks. I just linked it.

[manoli]

You also get speciality coffees with the package in the Park Café

[LKBott]

The following beverages are not included in the package: stateroom soda and water set ups, room service items, bottled water, sodas sold in bottles or cans and juicesquote]

 

Stupid question, where do you get the bottled water from that IS included with the package? Can you request extra bottled water from your room attendent? And I'm assuming no issues taking it off the ship at port?

[Clarea]

The following beverages are not included in the package: stateroom soda and water set ups, room service items, bottled water, sodas sold in bottles or cans and juicesquote]

 

Stupid question, where do you get the bottled water from that IS included with the package? Can you request extra bottled water from your room attendent? And I'm assuming no issues taking it off the ship at port?

Any bar will give you a bottle of water. No problem taking it off the ship.

[stewartgirl721]

My uncle and I were on the Granduer in feb 10 night western. We both had the replenish package. For the first 7 days we had Starbucks 3-4 times a day which was included. After day 7 the same drinks that we had with the replenish package we had to pay for. When we asked why we were informed that the ship had just received news that it was new policy. Some people were upset that they changed the policy mid-cruise. So they are still working out bugs in the system.

[mollyeilis]

My uncle and I were on the Granduer in feb 10 night western. We both had the replenish package. For the first 7 days we had Starbucks 3-4 times a day which was included. After day 7 the same drinks that we had with the replenish package we had to pay for. When we asked why we were informed that the ship had just received news that it was new policy. Some people were upset that they changed the policy mid-cruise. So they are still working out bugs in the system.

 

 

So what did they say was "premium coffee", since the drinks you had been getting had now been changed?

 

And FWIW, you didn't get "Starbucks", you got espresso drinks made by baristas at, I assume, Cafe Promenade, which may or may not have been made with Starbucks espresso beans.

 

"Starbucks", as defined by the Replenish package, means "espresso drinks made at a proper, branded Starbucks location, which is only on Allure and Oasis, and isn't included in Replenish". Whew. Lotta words. But using the wrong phrases is what is confusing this whole thing.

 

But really, what did they say was included in "premium coffee"? What had you been getting?