Docs not printing???? Help???

[ukdeblarz]

We cruise in 41 days.

 

I have cruised and printed docs many times before and not had a problem.

 

All online check in (passport, contact info, credit card # etc) is in there.

 

The luggage tags print fine.

 

But the general overview and boarding pass just pops up an error screen each time it tries to print.

 

I have tried Firefox and Explorer browsers and am not on an Apple computer.

 

Any ideas?

[Mysticks1]

Have you tried clearing your browser history and cookies?

[LKYGSR]

I can't get docs either, technical problem at Carnival, try again tomorrow...they won't fix it tonight, it is what we call a "low" level incident in the IT world. :)

[JMAE]

I have had the same problems in the past. Along with the other suggestions if you are using MS Internet Explorer try Fire Fox or Google Chrome.

[ukdeblarz]

Thanks all - maybe their page is down,

 

I cleared history, cookies, cache.

 

I tried Chrome, Explorer, Firefox.

 

I reinstalled Adobe PDF reader.

 

I booted a few times.

 

Still same error message.

 

I'll try again tomorrow. I had this same problem 2 years ago with Carnival and it worked when I cleared the history, but not this time.

[keywest1]

Try saving docs to your desktop and printing from there.

[n6uqqq]

If you use firefox go to options then tools. Go to applications and make sure pdf files open with adobe reader (default). If you have it in adobe acrobat in firefox it will not work correctly. Also preview in firefox will not work.

Edited April 15, 2014 by n6uqqq

[clawson24]

Try saving docs to your desktop and printing from there.

 

I second what keywest1 said. I usually have problems when I try to print directly from the site and it clears up when I actually save the document and print from there. Just a thought.

[ukdeblarz]

N6uqqq

 

That was exactly what it was! When I changed the default to Reader and not Acrobat, it worked like a charm.

 

Thank you so much. Gotta love Cruise Critic advice.

Edited April 15, 2014 by ukdeblarz
my error in typing

[n6uqqq]

N6uqqq

 

That was exactly what it was! When I changed the default to Reader and not Acrobat, it worked like a charm.

 

Thank you so much. Gotta love Cruise Critic advice.

 

Glad it worked for you!