Jump to content
Cruise Critic Community

NCL share holder benfits problem , Scam?

Rayy

By Rayy,
in Norwegian Cruise Line

 Share

Recommended Posts

MeHeartCruising

MeHeartCruising

Posted
Posted (edited)
2 cruises on NCL on NCL Epic and both times they find excuses to avoid the OBC. Is there a agency to file a complaint. The executive office does not help? Ray

 

What is the nature of your complaint? The terms of the shareholder benefit are spelled out on the "For Investors" page of the NCL website.

 

In particular, here is the "fine print" that I found easily:

 

"*Benefit is non-transferable and not available to employees, agents of Norwegian Cruise Line Holdings Ltd. or its subsidiaries and affiliates, travel agents and tour operators. Benefit is not combinable with any other offer. Shareholders have the option to choose between the shareholder benefit or the other offer. The Shareholder must own the Norwegian Cruise Line Holdings Ltd. stock at time of sailing. Onboard credit is calculated in US dollars and is not redeemable for cash. Certificate value credited to onboard account at time of sailing and may not be used towards on board service charges or pre-purchased activities. Any unused credit shall be forfeited. Credit is applied on a per stateroom basis; double occupancy. Single guests paying 200% of applicable fare shall receive full value of certificate. Only one shareholder credit per stateroom. Only one credit per shareholder on any one sailing. If you are requesting shareholder onboard credit for two or more separate cabins and shares are held jointly, a minimum of 100 shares per cabin booked must be held. Other terms and conditions may apply."

 

And here is a link to the benefit's FAQ document:

 

http://files.shareholder.com/downloads/ABEA-5WOY6H/3094586596x0x681828/4AF17A4F-D574-4094-BDE8-5AD5FA288377/blankPDF.pdf

Edited by MeHeartCruising
Link to comment
Share on other sites
BuffetPantsPls

BuffetPantsPls

Posted
Posted

It's a fun little perk but probably one of the worst unless you enjoy always sailing during high times and not asking for any other discounts available.

 

http://files.shareholder.com/downloads/ABEA-5WOY6H/3094777256x0x681828/4AF17A4F-D574-4094-BDE8-5AD5FA288377/blankPDF.pdf

 

it's fairly straight forward, you fill out a form at least 15 days prior to sailing and fax / email them proof that you have at least 100 shares.

 

and in big bold letters on the faq

Can this benefit be combined with other offers or

onboard credits?

This exclusive

shareholder benefit offer is not combinable with any other offer.

The benefit is NOT available to company employees, travel agents, tour conductors and/or others utilizing complimentary or reduced rate cruise fares.

Please direct queries to

ShareholderBenefit@NCL.com

.

Link to comment
Share on other sites
newmexicoNita

newmexicoNita

Posted
Posted
People like you are what is wrong with this world.....

 

6&8

 

no, people who bitch without any details are what is wrong with our country. We have no idea why he didn't get his OBC nor do you. He is a share holder and I am sure not new to reading cruisecritic, but he decided to post a all out blast for his first posting.

Link to comment
Share on other sites
pieshops

pieshops

Posted
Posted
no, people who bitch without any details are what is wrong with our country. We have no idea why he didn't get his OBC nor do you. He is a share holder and I am sure not new to reading cruisecritic, but he decided to post a all out blast for his first posting.

 

Amen

Link to comment
Share on other sites
Coastalbreezes

Coastalbreezes

Posted
Posted

I am also a shareholder. For my upcoming cruise, I tried to get my OBC and was told that because I had a promotional booking, I could not get it.

 

I wrote back to them with a list of about 10 different promos NCL offers (e.g., upgrade offers, Lattitudes offers, Casinos at Sea offers, Kids Sail free promos, free dining, etc.). I said in my email "by the time you cross off everyone who booked through some kind of promo offer, the actual list of shareholders who booked without some kind of promo must be very, very small!" Their response was to thank me for my feedback and my comments would be forwarded to the team for future consideration. I agree with the OP; it's a bit of a BS perk.

 

Tracy

Link to comment
Share on other sites
GORDONCHICK

GORDONCHICK

Posted
Posted
I am also a shareholder. For my upcoming cruise, I tried to get my OBC and was told that because I had a promotional booking, I could not get it.

 

I wrote back to them with a list of about 10 different promos NCL offers (e.g., upgrade offers, Lattitudes offers, Casinos at Sea offers, Kids Sail free promos, free dining, etc.). I said in my email "by the time you cross off everyone who booked through some kind of promo offer, the actual list of shareholders who booked without some kind of promo must be very, very small!" Their response was to thank me for my feedback and my comments would be forwarded to the team for future consideration. I agree with the OP; it's a bit of a BS perk.

 

Tracy

 

Even if that's all true, OBC isn't a good primary reason for owning stock.

Link to comment
Share on other sites
newmexicoNita

newmexicoNita

Posted
Posted
Even if that's all true, OBC isn't a good primary reason for owning stock.

 

I was thinking the exact same thing: ok, you buy a min of 100 shares, the going price at the time, we will say is $30.00. That is a $3,000 investment, for a lousy $100 OBC once or twice a year; doesn't sound to me like very good return on your money. Heck, when we bough our 100 shares I never thought about shareholders perks. That is why, I just screwed up. I waiting until 2 weeks, not 15 days before sailing to fax my info to them. That was yesterday, I am not expecting to get my OBC this time. I can hope to but don't think we will. We do have an OBC credit from our TA which should not affect our shareholdes OBC. If we get it, I all the better, if not, oh well!!!!

Link to comment
Share on other sites
kylenyc

kylenyc

Posted
Posted (edited)

Three cruises in a row as a shareholder and I've gotten the OBC every time. Once they gave it to me flat out no question. Twice there was an issue they called me, explained the problem with combining offers, and offered me dinner at a specialty restaurant and wine in lieu of the credit. Instead I asked them remove the offer valued less than $100 and so I could take the $100 OBC instead because I'd rather have the credit instead of say wine and strawberries. I've had nothing but a positive experience.

 

The shareholder benefit is recent offering from NCL. They only launched their stock a year ago. I'm hopeful it's just growing pains and that the benefit will improve over time.

 

The benefit isn't for everyone but I typically book cabins that rarely get $100 OBC, and so the shareholder benefit makes sense. $100 x 3 cruises / $3000 per 100 shares of NCLH nets a 10 percent return.

 

Even if that's all true, OBC isn't a good primary reason for owning stock.

This.

 

I spoke with a rep. Last week and was told that they would give us 2 dinners in Cagney's and a bottle of wine! While it may not equal $100, I was not giving up my OBC from the TA and 120 from NCL

Glad to hear they are still doing the same and consistent with my experience. Shareholder benefit has been consistently offering something each time. I'm guessing they are making judgement call based on how much stock the passenger owns, their cruise history, and passenger attitude.

Edited by kylenyc
Link to comment
Share on other sites
garycarla

garycarla

Posted
Posted
2 cruises on NCL on NCL Epic and both times they find excuses to avoid the OBC. Is there a agency to file a complaint. The executive office does not help? Ray

 

Scam?

 

What reason did NCL give for not paying it.

 

It is totally irresponsible to making a negative accusation such as this without additional explanation.

 

There are many VALID reasons to not get the perk mention.

 

Please explain.

Link to comment
Share on other sites
newmexicoNita

newmexicoNita

Posted
Posted
I spoke with a rep. Last week and was told that they would give us 2 dinners in Cagney's and a bottle of wine! While it may not equal $100, I was not giving up my OBC from the TA and 120 from NCL

 

I am going to call them either Friday or Monday. I have heard something similar. Actually dinner in CAgney's with wine is almost $100.00.

Link to comment
Share on other sites
Coastalbreezes

Coastalbreezes

Posted
Posted
Three cruises in a row as a shareholder and I've gotten the OBC every time. Once they gave it to me flat out no question. Twice there was an issue they called me, explained the problem with combining offers, and offered me dinner at a specialty restaurant and wine in lieu of the credit. Instead I asked them remove the offer valued less than $100 and so I could take the $100 OBC instead because I'd rather have the credit instead of say wine and strawberries. I've had nothing but a positive experience.

 

The shareholder benefit is recent offering from NCL. They only launched their stock a year ago. I'm hopeful it's just growing pains and that the benefit will improve over time.

 

.

 

 

 

To be clear, are you saying that you were actually offered the $100 OBC after booking with a promotion?

 

They gave me dinner with wine at Cagneys also. Personally, I would rather have the OBC.

 

Tracy

Link to comment
Share on other sites
kylenyc

kylenyc

Posted
Posted
To be clear, are you saying that you were actually offered the $100 OBC after booking with a promotion?

 

They gave me dinner with wine at Cagneys also. Personally, I would rather have the OBC.

 

Tracy

They took off the wine and strawberries and added the $100. So no more conflicting offer. :)

 

If you have a conflicting NCL offer valued at less than $100 OBC, they will top it off and max it at $100 OBC or offer you the restaurant and wine. It's either or.

Link to comment
Share on other sites
Coastalbreezes

Coastalbreezes

Posted
Posted
They took off the wine and strawberries and added the $100. So no more conflicting offer. :)

 

If you have a conflicting NCL offer valued at less than $100 OBC, they will top it off and max it at $100 OBC or offer you the restaurant and wine. It's either or.

 

Thanks for the clarification.

Tracy

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • ANNOUNCEMENT: Set Sail on Sun Princess®
      • Hurricane Zone 2024
      • Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com June 2024
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...