Attention carnival miracle alaska and hawaii 2014 cruisers

[randyinsd]

I got the same email. Glad to hear we get some OBC. I didn't have anything planned at that stop anyways so no big deal.

[CrzRani]

http://screencast.com/t/mo1YDKUYp6h

 

Here is the official email.

[Retired_to_Cruise]

Here are the statements from the letter I received.

 

"Due to the unexpected itinerary change, we will provide you with a $50.00 USD per person credit that will be applied to your onboard Sail and Sign account. In addition, we'd like to extend a special invitiation for you to sail with us again and we'll gladly apply a 25% discount on a future 2 to 7 day Carnival cruise."

 

"Note: While there are a few restrictions like holiday departures, cruises to Australia, Europe, Hawaii, and chartered sailings, etc., the offer is combinable with most fares."

 

My thoughts: for those of you who have lost one of your port stops, Carnival, by law, must return any port fees and taxes that they have charged you for that port. However, if they have substituted a port (like Sitka for Skagway), then the port taxes and fees you may have already paid for Skagway will be applied to the port charges for Sitka. Therefore you will not see a refund of the port fees.

 

There are some of the trips where the "adjustments" amounted to either reversing the order of ports, or adjusting the times in already planned ports. In those cases, there is no compensation given, because you have really not suffered any signigficant impact other than related to excursions you may have planned. Should they not be available to you due to the changes, you will get all of your costs for them credited back to the payment method that you used to buy them. And that makes you whole.

[Tapi]

We lost Ketchikan in June. Only get three ports, don't care about Victoria as a port.

 

 

After sailing to Alaska last summer, I'll take extra time in Victoria at the expense of losing Ketchikan. Victoria was one of our favorite ports while Ketchikan was our least favorite port.

 

 

 

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[chengkp75]

This is most likely another thrust bearing problem with the azipods, or it could be similar to the Pride where one or more propulsion transformers are out of service. If it is the thrust bearing, they can run the pod at reduced load to reduce the wear on the bearing. If the pod was out completely, they would be required to have tug escorts at every port, since the redundant steering is now inoperable.

 

As to why they would wait a year to repair this? Perhaps there are no viable drydock berth slots available on the West Coast (very limited drydocks), and/or they feel that the revenue lost due to the OBC or FCC is offset by the reduced fuel consumption and not having to budget for an unscheduled drydocking.

[SoCalKJ]

I hope this can be enlarged...

 

Specifically, on the bottom… The fine print: it says the 25% discount offer is limited to one per booking, is nontransferable, and applied to the cruise fare only AFTER YOU'VE PAID THE DEPOSIT.

 

What my letter tells me is that I'm going to have a fantastic Alaskan cruise, I'm not going to Ketchikan (which doesn't bother me in the least), we're spending more time in cities that interest us, we're getting 100 bucks between the two of us back on our sign & sail account, and a discount on our next cruise.

 

Sounds great to me.

Edited April 17, 2014 by SoCalKJ

[SoCalKJ]

You do not get both. If you cancel the cruise, you get your money back for all expenses with the proper documention. BUT, you do not get the 25% off a future cruise. That only applies if you do NOT cancel this cruise.

 

 

 

I figured that much. :-)

 

I was speaking with regard to the benefits offered and NOT canceling.

 

Besides: If I canceled that cruise, where would they send my onboard credit?? LOL!!

[Lunarias]

All clear for us! :)

[RuthlessBoss]

Yes, I thought the same thing. By them offering the $100 of OBC let say you use it for cocktails, their actual cost for that $100 is maybe $10 of actual supplies. So they look like champs for giving us $100 when in fact it only cost them $10. Now they're walking away with all those Ketchikan port charges. If your already going to spend that $100 it's an ok deal for you but it a great! deal for carnival.

 

I think your thinking is backwards. Were your port charges that high? So it costs Carnival $10 (according to your calculations), but they are losing $90 by giving you on board credit (and that normally would have come out of YOUR pocket), so now YOU have free money to use.

[pjinaz]

I am very mad about this as I have not received any notification from Carnival. I found out about it on cruise critic. I called yesterday to pay my final payment and wasn't told then that there was a problem. Unbelievable to me that Carnival cannot seem to get it together. I would not be as mad if it was a carribean cruise, but an Alaskan cruise is for many people a once in a lifetime experience.

 

I want to cancel, but the hoops I have jumped through to get myself and my husband the time off work for the dates we wanted to go and my teenagers excused from their activities for the week, I just don't know what I will do.

 

The last cruise we went on the ship broke down and we had to fly home. That sucked but I tried to have a good attitude about it, but now I just don't think so.

 

I'm feeling my Carnival cruising days are coming to an end

 

I know this can happen on any cruiseline, it just seems to happen on Carnival more often than the others and the fact that I wasn't emailed about it really is unacceptable.

 

Wishing everyone good luck in this situation.

[Ponygal]

I missed the e-mail at first too, but it came from "donotreply" The subject line is what actually caught me "CARNIVAL CRUISE LINES ITINERARY CHANGE" just a thought, if coming from "donotreply" people may have to check their junk/spam files. The e-mail might be sitting in there;)

 

Also, just for fun, those of you thinking stuff like this ONLY happens to Carnival; do a search on CC for Royal ship problems, NCL Ship Problems, Princess Ship problems, ETC. You will find all kinds of threads on all these lines with the same kind of problems....so it is not just Carnival people!!!!! ALL ship lines have problems!!!

Edited April 17, 2014 by Ponygal

[pjinaz]

I looked again and don't have the email. Really weird. I do understand it happens to every cruise line, it just seems that Carnival has more problems than the others. Especially to me because my last cruise with Carnival got messed up due to mechanical problems.

 

If I would have received the email from them and not read about it on here, I would still be irritated, but not at nearly as much.

 

I think I'll give them a call.

[cruising family of 3]

My email notification did go to my junk folder, even though I have previously received an email from Carnival with the donotreply email. I'm bummed that we won't make Ketchikan but not heartbroken. We will make the most of it. We have 3 cabins so the 25% will make it that much easier for us to all take another cruise in the future. Hopefully all goes well during the cruise, but again if there are problems I trust that Carnival will take care of us.

[dramamama19]

It does happen on other lines. My parents were on a Celebrity Mediterranean cruise. The week before they were told ports were switched. Anyone with private excursions and no insurance lost out. Celebrity had no compensation and don't have to provide any. While on the cruise, their was inclement weather and 2 ports were canceled. No compensation. We should feel lucky.

[TPFKAH]

I missed the e-mail at first too, but it came from "donotreply" The subject line is what actually caught me "CARNIVAL CRUISE LINES ITINERARY CHANGE" just a thought, if coming from "donotreply" people may have to check their junk/spam files. The e-mail might be sitting in there;)

 

Also, just for fun, those of you thinking stuff like this ONLY happens to Carnival; do a search on CC for Royal ship problems, NCL Ship Problems, Princess Ship problems, ETC. You will find all kinds of threads on all these lines with the same kind of problems....so it is not just Carnival people!!!!! ALL ship lines have problems!!!

 

Just for fun, which of those lines you mention continue to keep a broken ship in service, potentially for a year.

 

But what does that matter to a customer that only sails Carnival?

[Ponygal]

Just for fun, which of those lines you mention continue to keep a broken ship in service, potentially for a year.

 

But what does that matter to a customer that only sails Carnival?

 

It matters to me a lot TPFKAH; I love Carnival, the reason why I sail them. (and I have sailed other ships)... And, how do we know other lines don't keep their ship sailing either if there was an issue, a minor one..we don't. I do believe, if it was a really serious issue, Carnival would not be sailing. A lot of people seem to be loyal to one line, and I get that. But what bothers me, is people saying Carnival, here we go again, blah blah blah. They are people not even sailing them, so how can you bash them? I was merely making a point, that it does happen on other ships, the only reason we don't hear about them so much and Carnival is because the Carnival was in the news, so here we go again Carnival. Get over it people. I love Carnival, you love RCCL, you love NCL, who cares?? Point is every line has problems.

[TXAlex]

I just got off the phone with my PVP. He said at this time no refund of port charges. Just the OBC and 25% future cruise discount. Oh well, I'm still going and I'll have a great time! But I will seriously review all my future cruise choices discount or not.

 

My PVP told me that we will get the Ketchikan port fees/taxes refunded as OBC and the $50 is in addition to that. I personally don't think $50 (I don't count the port fees as a benefit, that's my money already) and 25% off of another cruise is good compensation for such a drastic change. Yes, I understand that things happen, but the vacation I have already paid thousands of dollars for has lost some of its appeal and value. It's off-putting. Ketchikan was my favorite place last time and I am totally bummed that I don't get to go again; I was very much looking forward to it. I also think it's a little frustrating that they are taking 1/3 of the "Alaska experience" away from us, but they are still charging the exact same for the vacation. Other liners are more expensive for the same set-up, but I do have some thoughts to switch over.

[ariannas1nana]

dont think it is 25% off a fute cruise... it says "25% off FCD.. i think that mens future cruise DEPOSIT" ??

 

 

The email said "25% discount on a future 2-7 day Carnival cruise".

[RuthlessBoss]

My PVP told me that we will get the Ketchikan port fees/taxes refunded as OBC and the $50 is in addition to that. I personally don't think $50 (I don't count the port fees as a benefit, that's my money already) and 25% off of another cruise is good compensation for such a drastic change. Yes, I understand that things happen, but the vacation I have already paid thousands of dollars for has lost some of its appeal and value. It's off-putting. Ketchikan was my favorite place last time and I am totally bummed that I don't get to go again; I was very much looking forward to it. I also think it's a little frustrating that they are taking 1/3 of the "Alaska experience" away from us, but they are still charging the exact same for the vacation. Other liners are more expensive for the same set-up, but I do have some thoughts to switch over.

 

Missing a port is drastic? Do you get this compensation if you miss a Caribbean port?

I'm beginning to think letting people know this far ahead of time might be a mistake. Would you take it better if they sprung it on you after the cruise started (like in the Caribbean)?

[vols_159]

I am very mad about this as I have not received any notification from Carnival. I found out about it on cruise critic. I called yesterday to pay my final payment and wasn't told then that there was a problem. Unbelievable to me that Carnival cannot seem to get it together. I would not be as mad if it was a carribean cruise, but an Alaskan cruise is for many people a once in a lifetime experience.

 

 

 

I want to cancel, but the hoops I have jumped through to get myself and my husband the time off work for the dates we wanted to go and my teenagers excused from their activities for the week, I just don't know what I will do.

 

 

 

The last cruise we went on the ship broke down and we had to fly home. That sucked but I tried to have a good attitude about it, but now I just don't think so.

 

 

 

I'm feeling my Carnival cruising days are coming to an end

 

 

 

I know this can happen on any cruiseline, it just seems to happen on Carnival more often than the others and the fact that I wasn't emailed about it really is unacceptable.

 

 

 

Wishing everyone good luck in this situation.

 

 

Book another ship the same week problem solved

 

 

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[TXAlex]

Missing a port is drastic? Do you get this compensation if you miss a Caribbean port?

I'm beginning to think letting people know this far ahead of time might be a mistake. Would you take it better if they sprung it on you after the cruise started (like in the Caribbean)?

 

Is completely changing the itinerary and ridding their guest of an entire port of call drastic? Why, yes it is…in relative terms, of course. The itinerary makes the vacation, so an alteration like this is pretty major. I guess you are referring to the Caribbean because of the potential weather hazards? That’s a different issue. You know to expect certain weather at particular times a year, that’s part of the deal. This boat is not fully functioning, so they are unable to give us what we are paying for. That’s the basis of my unhappiness of their $50 offer. Again, especially because Ketchikan is my favorite port.

[Ponygal]

Book another ship the same week problem solved

 

 

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I like your thinking Vols 159!!!

[TXAlex]

I like your thinking Vols 159!!!

 

That doesn't work for everyone :) Some people have a certain departure port they need and/or a destination they want that are only available on this ship.

[Ponygal]

That doesn't work for everyone :) Some people have a certain departure port they need and/or a destination they want that are only available on this ship.

 

then go, have a GREAT time and don't sweat the small stuff. Like I said, Life is too short to not be happy!!! :)

[TPFKAH]

Was saying it is a Cruise line site? Honestly, do you think for minute you telling people not to go is going to make them reconsider their vacations? Have fun on your next journey or cruise, wherever it may be!

 

Whether they donor not doesn't impact me. That's their choice.