Online account & and a couple other questions

[Eiansmomma]

We are brand new to NCL. We have cruised on Carnival previously and will be cruising on Celebrity this summer. We just booked our first cruise with NCL and I need help navigating their website. I have been able to make payments online with the other two cruise companies but I haven't been able to figure out how to do it on NCL (I feel silly). I was also wondering how I set a credit card to be used for our online purchases.

 

I haven't even had a chance to really check-out the ship yet. I do know about sailing "freestyle" (awesome)! What about a kids club? While scrolling I haven't seen any mention of them.

 

I have also heard that NCL has some of the best entertainment. True?!?!

 

Thanks :)

 

 

Sent from my iPhone using Forums mobile app

[TrumpyNor]

You might find this link helpful - it contains a lot of practical information, including how to create a MyNCL-account:

http://www.ncl.com/freestyle-cruise/prepare-for-your-cruise

Edited June 5, 2014 by TrumpyNor

[Sauer-kraut]

You don't tie your credit card to on board expenses until you check-in at the terminal, so don't sweat that part. :D

 

Kids clubs...yep there are levels beginning with age 3.

[Eiansmomma]

You might find this link helpful - it contains a lot of practical information, including how to create a MyNCL-account:

http://www.ncl.com/freestyle-cruise/prepare-for-your-cruise

 

I already have a NCL account - just trying to figure out how I can make a payment online on my reservation

[Novastar]

I already have a NCL account - just trying to figure out how I can make a payment online on my reservation

 

Did you book directly with NCL or with a travel agent? If you used a TA, all payments need to be made through the TA.

[Eiansmomma]

Did you book directly with NCL or with a travel agent? If you used a TA, all payments need to be made through the TA.

 

 

Directly thru NCL

 

 

Sent from my iPhone using Forums mobile app

[Dad7k]

I already have a NCL account - just trying to figure out how I can make a payment online on my reservation

 

Hello, I recently booked out first cruise with NCL and had the same problem However, We booked a cruise and stay to Hawaii. I notified NCl through their 800 # and emailed them.

I was told that they know about the problem and I would have to call to make payments or book excursions.

 

Here is their response through email.

Dear Guest,

 

Our E-commerce Department is aware of the following issue unfortunately they are unable to provide us with a time frame as to when or how long it will be before the issue is resolved. We apologize for any inconvenience.:(

 

 

Note, This was just for the stay, flight and cruise deal.

 

Regards, Joe

[TrumpyNor]

I already have a NCL account - just trying to figure out how I can make a payment online on my reservation

 

I just logged in to myncl to see - and then the cruises I have booked comes up, and on each of them there is a yellow box where it says "Make a payment". You just choose that and then you can pay as much you want as often that you want....

 

Another option is to open your "Vacation Summary", and then just "click" on the blue letters that says "Payment Status" almost at the top, and then choose to make payments.

[newmexicoNita]

it looks like the answer to your payment question was just answered. We always use a TA so I would not have a clue how to pay on line. I have paid for tours on line many times.

 

Yes, the kid club is for all ages from 3 to 18 and from what I have heard it is wonderful. Our great granddaugher never wanted to leave it.

 

The entertainment is top of the line. Of course like anything, it depends on the ship. By this I mean, the newer mega ships have more sophisticated entertainment.

[Eiansmomma]

I just logged in to myncl to see - and then the cruises I have booked comes up, and on each of them there is a yellow box where it says "Make a payment". You just choose that and then you can pay as much you want as often that you want....

 

Another option is to open your "Vacation Summary", and then just "click" on the blue letters that says "Payment Status" almost at the top, and then choose to make payments.

 

it looks like the answer to your payment question was just answered. We always use a TA so I would not have a clue how to pay on line. I have paid for tours on line many times.

 

Yes, the kid club is for all ages from 3 to 18 and from what I have heard it is wonderful. Our great granddaugher never wanted to leave it.

 

The entertainment is top of the line. Of course like anything, it depends on the ship. By this I mean, the newer mega ships have more sophisticated entertainment.

 

There must be a problem with their website like another user mentioned. I just went thru my reservation again and I don't have a payment button anywhere. I also just realized we didn't receive a confirmation email when we booked our cruise. Looks like my husband might need to make a phone call.

 

We will be sailing on the Sun

[TrumpyNor]

There must be a problem with their website like another user mentioned. I just went thru my reservation again and I don't have a payment button anywhere. I also just realized we didn't receive a confirmation email when we booked our cruise. Looks like my husband might need to make a phone call.

 

We will be sailing on the Sun

 

Have you tried to log in from a regular computer or laptop? I know that many other options on their website are not available on a smartphone or iPhone - maybe that is the explanation for this as well?

 

If not - then give NCL a call, hopefully they get it sorted out for you. I am in Europe but logged in to the American website without any problems.

Edited June 6, 2014 by TrumpyNor

[Eiansmomma]

Have you tried to log in from a regular computer or laptop? I know that many other options on their website are not available on a smartphone or iPhone - maybe that is the explanation for this as well?

 

If not - then give NCL a call, hopefully they get it sorted out for you. I am in Europe but logged in to the American website without any problems.

 

Sent NCL a email this morning. We booked thru "casinos" so we won't have the option to pay online.

 

Thanks for the help everyone!