Ontario Cruiser Posted July 17, 2014 #1 Share Posted July 17, 2014 (edited) We booked the Queen Victoria for 19 day from San Francisco to Sydney on Sunday July 6th and they debited my credit card 3 times in error for the down payment of $2217CDN. They acknowledged their mistake and as of today July 17th I am still waiting for them to credit my card back. Cunard said it could take up to two weeks for the the correction to show up . It only takes one day for them to debit a card so I am very disappointed with this process. Ontario Cruiser Edited July 17, 2014 by Ontario Cruiser correction of the mad sign Link to comment Share on other sites More sharing options...
alibabacruisers Posted July 18, 2014 #2 Share Posted July 18, 2014 We booked the Queen Victoria for 19 day from San Francisco to Sydney on Sunday July 6th and they debited my credit card 3 times in error for the down payment of $2217CDN. They acknowledged their mistake and as of today July 17th I am still waiting for them to credit my card back. Cunard said it could take up to two weeks for the the correction to show up . It only takes one day for them to debit a card so I am very disappointed with this process.Ontario Cruiser Sorry that this happened to you. I have never understood why thy can take it so quickly and then need 1-2 weeks to credit it back. Link to comment Share on other sites More sharing options...
runner15km Posted July 18, 2014 #3 Share Posted July 18, 2014 adjustments can take 30 days. Link to comment Share on other sites More sharing options...
Salacia Posted July 18, 2014 #4 Share Posted July 18, 2014 We booked the Queen Victoria for 19 day from San Francisco to Sydney on Sunday July 6th and they debited my credit card 3 times in error for the down payment of $2217CDN. They acknowledged their mistake and as of today July 17th I am still waiting for them to credit my card back. Cunard said it could take up to two weeks for the the correction to show up . It only takes one day for them to debit a card so I am very disappointed with this process.Ontario Cruiser Hi Ontario Cruiser. Sorry about this error. My suggestion is that you contact your credit card company and make them aware of Cunard's error, including any documentation you might have saved. Good luck & best wishes, -S Link to comment Share on other sites More sharing options...
pepperrn Posted July 18, 2014 #5 Share Posted July 18, 2014 We booked the Queen Victoria for 19 day from San Francisco to Sydney on Sunday July 6th and they debited my credit card 3 times in error for the down payment of $2217CDN. They acknowledged their mistake and as of today July 17th I am still waiting for them to credit my card back. Cunard said it could take up to two weeks for the the correction to show up . It only takes one day for them to debit a card so I am very disappointed with this process.Ontario Cruiser Hi Ontario Cruiser, Sorry to hear about this issue, I couldn't agree more with your (highlighted) comment. I had a similar issue myself some time ago (not Cunard); despite numerous 'phone calls and even letters, I was powerless to expedite their slow process :mad: . I wish you all possible luck with this. Link to comment Share on other sites More sharing options...
Cats2010 Posted July 18, 2014 #6 Share Posted July 18, 2014 (edited) I had the same problem once (not with Cunard, however). The truth that in practice it takes only MINUTES to do an electronic money transfer. I don't think, however, that they are legally obliged to transfer your money right away, but in the interest of good customer relations they should do so. What would be their advantage of keeping the money? The interest? Not worth it. In my case it worked, so I wish you good luck! Edited July 18, 2014 by Cats2010 Link to comment Share on other sites More sharing options...
Yoshikitty Posted July 18, 2014 #7 Share Posted July 18, 2014 As far as I know - the fact that the amount is taken from your Credit Card - does not mean that it shows up on the Cunard account the same time. The processing companies of a CC transaction keep the money for days/weeks - so your deposit may not have arrived with Cunard yet. Vice versa, the process takes the same time, which means that if Cunard returns the payment, it takes some time until it shows up on your creditcard. I am sure that it will be the same with other cruise lines. FYI, I used to work in a shop and funds from CCs have cleared 6 weeks after the initial payment. Link to comment Share on other sites More sharing options...
Cats2010 Posted July 18, 2014 #8 Share Posted July 18, 2014 Sorry, Yoshikitty, but according to European legislation, banks have to complete money transfers within 3 working days, so they have no right to sit on it any longer, but since the CC member seems to live in Canada, the situation might be different. Anyway, since the payment from his side was credited within one day, there is no reason why this should not be possible for the return. Link to comment Share on other sites More sharing options...
southwestie Posted July 18, 2014 #9 Share Posted July 18, 2014 (edited) In real terms you should see it come back faster, they cover themselves just in case it takes longer, very poor though Edited July 18, 2014 by rob6852 Link to comment Share on other sites More sharing options...
luckymal Posted July 18, 2014 #10 Share Posted July 18, 2014 We booked the Queen Victoria for 19 day from San Francisco to Sydney on Sunday July 6th and they debited my credit card 3 times in error for the down payment of $2217CDN. They acknowledged their mistake and as of today July 17th I am still waiting for them to credit my card back. Cunard said it could take up to two weeks for the the correction to show up . It only takes one day for them to debit a card so I am very disappointed with this process.Ontario Cruiser I find this action by Cunard disgraceful and hope, when it is sorted out they will refund any out of pocket expenses you may have incurred. All these large Company's seem:confused: to think they can do what they want. Link to comment Share on other sites More sharing options...
luckymal Posted July 18, 2014 #11 Share Posted July 18, 2014 (edited) :mad: We booked the Queen Victoria for 19 day from San Francisco to Sydney on Sunday July 6th and they debited my credit card 3 times in error for the down payment of $2217CDN. They acknowledged their mistake and as of today July 17th I am still waiting for them to credit my card back. Cunard said it could take up to two weeks for the the correction to show up . It only takes one day for them to debit a card so I am very disappointed with this process.Ontario Cruiser I find this action by Cunard disgraceful and hope, when it is sorted out they will refund any out of pocket expenses you may have incurred. All these large Company's seem to think they can do what they want.:mad: Edited July 18, 2014 by luckymal Link to comment Share on other sites More sharing options...
capnpugwash Posted July 18, 2014 #12 Share Posted July 18, 2014 I find this action by Cunard disgraceful and hope, when it is sorted out they will refund any out of pocket expenses you may have incurred. All these large Company's seem:confused: to think they can do what they want. I hardly think that it is disgraceful, it is poor administration certainly and as it was their mistake, they should try to resolve the matter. No-one died so I don't believe that we need to overreact. Link to comment Share on other sites More sharing options...
Lady49Monet Posted July 18, 2014 #13 Share Posted July 18, 2014 There is no physical way for you to hurry up the process, however I would certainly be telling them in no uncertain terms that they have 'illegally' taken money from your account. Report the incident to your bank they may be able to help get your money back sooner. They also should not only compensate any incurred expenses but offering you other inducements. You might want to mention that you are considering taking legal advice. In this country the Financial Ombudsman could be contacted. Good Luck Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
MsDeva Posted July 18, 2014 #14 Share Posted July 18, 2014 I hardly think that it is disgraceful, it is poor administration certainly and as it was their mistake, they should try to resolve the matter. No-one died so I don't believe that we need to overreact. It is disgraceful in as much that it causes unnecessary stress at what should be an exciting time. Judy Link to comment Share on other sites More sharing options...
southwestie Posted July 18, 2014 #15 Share Posted July 18, 2014 I hardly think that it is disgraceful, it is poor administration certainly and as it was their mistake, they should try to resolve the matter. No-one died so I don't believe that we need to overreact. It most certainly is disgraceful, we dont know the persons details, they may be booking the cruise of a life time and just paid the depost, for all we know this may make them overdrawn on the card and may incur charges. I know for a fact that most refunds take a few days to process, yes , many will say up to 30 days, but this is Cunards fault and should sorted right away. Link to comment Share on other sites More sharing options...
gentlemancruiser Posted July 18, 2014 #16 Share Posted July 18, 2014 It's just sloppy work, nothing more or nothing less. A few years ago our credit card was charged 3 times for our shipboard account. After calling our credit card company and then calling Cunard's offices the matter was resolved within the month. It wasn't the end of the world, mistakes happen and I'm certianly not making excuses for Cunard, sometimes I think Cunard couldn't organize a one man parade!!!! If you do not like the service provided, find another company instead of whine about it, (there are so many cruise lines to choose from). Link to comment Share on other sites More sharing options...
southwestie Posted July 18, 2014 #17 Share Posted July 18, 2014 It's just sloppy work, nothing more or nothing less. A few years ago our credit card was charged 3 times for our shipboard account. After calling our credit card company and then calling Cunard's offices the matter was resolved within the month. It wasn't the end of the world, mistakes happen and I'm certianly not making excuses for Cunard, sometimes I think Cunard couldn't organize a one man parade!!!! If you do not like the service provided, find another company instead of whine about it, (there are so many cruise lines to choose from). But how would you feel if you card was due for payment just at that time ?, if you had no money in the bank to cover the 3 times payents and were then charged for going over your limit etc, not everyone can afford that. Its fine if the payments and refunds connect Link to comment Share on other sites More sharing options...
Rare BlueRiband Posted July 18, 2014 #18 Share Posted July 18, 2014 But how would you feel if you card was due for payment just at that time ?, if you had no money in the bank to cover the 3 times payents and were then charged for going over your limit etc, not everyone can afford that. Its fine if the payments and refunds connect In the US one can formally contest and not pay erroneous credit card charges until the matter is resolved. So one would be obligated to pay the legitimate first deposit charged but not obligated to pay the duplicate charges. The OP's screen name however indicates the he/she is in Canada, so I'm not sure if this also works north of the border. Link to comment Share on other sites More sharing options...
gentlemancruiser Posted July 18, 2014 #19 Share Posted July 18, 2014 But how would you feel if you card was due for payment just at that time ?, if you had no money in the bank to cover the 3 times payents and were then charged for going over your limit etc, not everyone can afford that. Its fine if the payments and refunds connect Our payment was due within a few weeks of our return. In Canada our credit card company(BMO Mastercard) allowed the items to remain on our bill and treated it as disputed, so we were allowed to pay only what the shipboard account showed while our Mastercard contacted Cunard. Link to comment Share on other sites More sharing options...
southwestie Posted July 18, 2014 #20 Share Posted July 18, 2014 Our payment was due within a few weeks of our return. In Canada our credit card company(BMO Mastercard) allowed the items to remain on our bill and treated it as disputed, so we were allowed to pay only what the shipboard account showed while our Mastercard contacted Cunard. Thats a big help if they have this , I think many credit card companies will help all they can Link to comment Share on other sites More sharing options...
T5LHR Posted July 18, 2014 #21 Share Posted July 18, 2014 I will probably be shot down in flames for daring to say this… But I think people need to calm down… Yes, it is unfortunate and poor administration/sales processing that has resulted in this. I can understand someone being highly annoyed if they disputed that this was the case and were telling someone that they had not done what they had. However, it appears that they have admitted responsibility and began the process to rectify it. Yes, the process may take some time (although, personally, I don't think 2 weeks maximum, is an overly long time to wait for this…), but it will be rectified. Some of the comments on this thread, strongly reek of the "jump on the dumping band wagon" smell. Link to comment Share on other sites More sharing options...
Shawnino Posted July 18, 2014 #22 Share Posted July 18, 2014 In Canada the vast majority (I'm guessing 90%+) of credit cards are issued by a financial institution that has other business with the person (savings/chequing account, loans or mortgages, investment products, insurance...). Credit Card companies don't issue the credit--financial institutions do. The principal exceptions are American Express, Capital One, and MBNA. I am very sorry this happened to OP. OP should call his "Personal Banker" (the person to whom his accounts are nominally assigned) at his home branch, or if OP does not know who his PB is, the Branch Manager. It's been my experience that the Branch welcomes the opportunity to go to bat for good clients in an effort to maintain a relationship and earn goodwill toward retaining business. Oh and if it's American Express instead, just call the 1-800 number. They'll sort it. I have no experience with MBNA or Capital One. Link to comment Share on other sites More sharing options...
T5LHR Posted July 18, 2014 #23 Share Posted July 18, 2014 What I am finding odd is that people are saying to call the card issuer and get them to sort it out… Sort what out? Cunard have said they have made an error and will refund the amount. Certainly in the UK, the times you can call your card issuer and request them to "sort it out" are if there is a dispute with a charge. There is no dispute with this charge. They have said it is a mistake and will rectify it. Again, people need to take a breath and calm down. Link to comment Share on other sites More sharing options...
Shawnino Posted July 18, 2014 #24 Share Posted July 18, 2014 I will probably be shot down in flames for daring to say this… But I think people need to calm down… Yes, it is unfortunate and poor administration/sales processing that has resulted in this. I can understand someone being highly annoyed if they disputed that this was the case and were telling someone that they had not done what they had. However, it appears that they have admitted responsibility and began the process to rectify it. Yes, the process may take some time (although, personally, I don't think 2 weeks maximum, is an overly long time to wait for this…), but it will be rectified. Some of the comments on this thread, strongly reek of the "jump on the dumping band wagon" smell. OK, I'll fire away. This incident could cause OP to have to pay interest charges, could significantly impact OP's available credit (suppose OP's limit is $7500--worse, suppose it's $5,000 and OP is "overdrawn"), and even affect OP's credit report/rating. If I suffered any of those consequences, I'd be hopping mad. It's incredibly convenient that the merchant who took 15 seconds to make the error somehow claims 15 days to correct it. This, in my mind, is a Modest Cabin Upgrade Moment. "Ah well, give a couple weeks" doesn't cut it. Link to comment Share on other sites More sharing options...
T5LHR Posted July 18, 2014 #25 Share Posted July 18, 2014 OK, I'll fire away. This incident could cause OP to have to pay interest charges, could significantly impact OP's available credit (suppose OP's limit is $7500--worse, suppose it's $5,000 and OP is "overdrawn"), and even affect OP's credit report/rating. If I suffered any of those consequences, I'd be hopping mad. It's incredibly convenient that the merchant who took 15 seconds to make the error somehow claims 15 days to correct it. This, in my mind, is a Modest Cabin Upgrade Moment. "Ah well, give a couple weeks" doesn't cut it. Either way, it still does not fall into the "disgraceful" category. A time period of 10 working days is hardly excessive. Link to comment Share on other sites More sharing options...
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