E-docs

[Cookiecookie]

It's 16 days till we leave for our cruise tour, when will our e-docs be available pls

[NorbertsNiece]

It's 16 days till we leave for our cruise tour, when will our e-docs be available pls

 

Who did you book through? I would chase them..... I'm assuming you've checked your cruise account online.....

[Clarea]

It's 16 days till we leave for our cruise tour, when will our e-docs be available pls

They are usually ready at 49 days. I'd call whoever booked your cruise and inquire.

[Cookiecookie]

Checking my a/c daily, it's saying doc's not ready will email you when they are.

[Clarea]

Checking my a/c daily, it's saying doc's not ready will email you when they are.

Call them ASAP, there may be something amiss with your booking.

[MMFM3]

Checking my a/c daily, it's saying doc's not ready will email you when they are.

 

That's very odd. We are leaving in 16 days also and documents have been ready to print since my final payment. You better call NOW!!!!

[Cookiecookie]

Thanks guys will get on to it in the morning

[IrishLassie]

Were you able to print your Set Sail Pass? How about your luggage tags? Hope you find out something. :eek:

[Desert Cruizers]

If you have your set sail pass no worries, you can get your Tags from the Porter at the Docks, if not able to print the Set Sail pass then should check ASAP. Only thing you need for check in is your Set Sail pass, Photo ID, & Credit Card.

[Cookiecookie]

Set sail pass is there to print, but not other documents. We are doing a cruise tour so we have flight tickets hotel info etc to print of.

[Desert Cruizers]

They didn't give you the flight information separately then? I would go ahead and print the Set Sail Pass while checking on your documents. They will close that 3 days from sailing. Last March, we flew to Sydney, Aust and although my husband & I had all tags and docs two months from sailing, the SIL & daughter didn't get tags or docs for the 2nd cruise by the time we had to leave. We did 3 cruises with a 9 day land trip between cruise #1 & 2. Fortunately for them, they were staying in the same cabin and I printed out their Tags, then changed the sailing date for the 2nd cruise.

[Emma01]

Thank you for that reassurance. I'm going on Indy in 9 days and it keeps saying my e-docs are not available, despite a member of my party having being able to print my Setsail pass. In that case, does your Setsail pass represent your actual ticket? Sorry if that is a silly question, I am just panicking.

[NorbertsNiece]

Thank you for that reassurance. I'm going on Indy in 9 days and it keeps saying my e-docs are not available, despite a member of my party having being able to print my Setsail pass. In that case, does your Setsail pass represent your actual ticket? Sorry if that is a silly question, I am just panicking.

 

You actually don't even need your setsail pass...... not everyone has access to a printer.... they will print one for you.... obviously you would need the appropriate I.D

[Clarea]

Thank you for that reassurance. I'm going on Indy in 9 days and it keeps saying my e-docs are not available, despite a member of my party having being able to print my Setsail pass. In that case, does your Setsail pass represent your actual ticket? Sorry if that is a silly question, I am just panicking.

There is no actual ticket, it's all in Royal's computer system (a scary thought!). The SetSail pass acts as a quick way for the check-in agent to bring up your record, plus it helps get you in the door of the terminal.

[Cookiecookie]

Just to update you kind people. After a 40min hold on the phone because RCI couldn't understand why my documents were not there !! We were able to print them of, all 17 pages. Takes some reading. Many thanks :)

[NorbertsNiece]

Awww happy that you got this resolved. :)

I always save my eDocs to the PC. Only ever print off the luggage tags if there's no other link to them.

[Cookiecookie]

We are doing a cruise tour with flights, hotels transfers etc so needed to print it of.

[NorbertsNiece]

We are doing a cruise tour with flights, hotels transfers etc so needed to print it of.

 

Oh goodness yes.... all those vouchers.... it's amazing how I can organise a cruisetour but I can't stick to a shopping list..... :eek:

[Cookiecookie]

Lol

[DebJ14]

I have discovered the following:

If you booked Choice Air and there is a schedule change that will hold up issuing the docs. Reservations will blame Choice Air and Choice Air will blame reservations.

 

If you upgraded or in any other way changed cabins, your docs will be held up for about a week.

 

If you booked or canceled a specialty dining reservation or a shore excursion it can mess up the release of your docs. Reservation was paid in full. Made a dining reservation for Giovanni's Table for 3 and paid for it at the time of booking. Suddenly cruise reservation is showing $60.00 owed. They wouldn't release documents until the $60.00 was paid. The next day they showed an overpayment of $60.00 and were refunding it to the credit card.

 

There are any number of reasons why docs are not released at the 49 day mark, even though final payment has been made and any number of stumped res agents. I have usually had to get a supervisor involved to send an e-mail to the doc fairy to release them.

[NorbertsNiece]

Very true.

Am currently in a GTY 47 days out..... reserved specialty restaurants before I upgraded to the GTY. Last time I did this the dining reservations didn't get loaded properly in the new room and I had a nightmare of a time getting the OBC for the multiple restaurant bookings. Some on the roll call have their eDocs....

Edited August 1, 2014 by NorbertsNiece

[Cookiecookie]

There was no obvious reason for the delay. Flights with BA an Air Canada, add on's booked and payed for weeks ago. Think they just wanted to make me sweat lol

[dulcimergirl]

This sounds so familiar, we are booked with a TA and are 40 days out. Absolutely no info as of yet. I can print my setsail pass and luggage tags, from the RCL website, but we booked the flights with the TA also, and don't even know when, who or where we will fly. I'm going with my GF and she's in a travel group in Asheville NC.

I'm getting a bit worried.

Edited August 1, 2014 by dulcimergirl

[Clarea]

This sounds so familiar, we are booked with a TA and are 40 days out. Absolutely no info as of yet. I can print my setsail pass and luggage tags, from the RCL website, but we booked the flights with the TA also, and don't even know when, who or where we will fly.

I'm getting a bit worried.

It would be nice if the TA would give you the airline booking number so you could choose your seats on the flight(s).

Edited August 1, 2014 by clarea

[luvscruising2007]

Checking my a/c daily, it's saying doc's not ready will email you when they are.

 

I was having this problem and decided to click on the view docs link. And there they were. I don't know what was wrong but I printed my luggage tags and was a happy soon to be cruiser.