pacheco18 Posted September 2, 2014 #1 Share Posted September 2, 2014 Azamara needs to give FULL refunds for 2015 bookings based on it having materially changed benefits to passengers. Azamara may not remove benefits upon which people relied when booking and keep deposits. It's a breach of contract We can all understand ports can change. But a cruise line may not significantly reduce amenities after taking people's money and expect to keep that money. On our b 2 b we will have lost 1000 plus internet minutes plus at least four bags of free laundry. Deal breaker I am an attorney. I need to be connected. I would never have booked without those free internet minutes My ta will be the first to request a full refund. Expect others to follow Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Rare oddjob16 Posted September 2, 2014 #2 Share Posted September 2, 2014 (edited) My ta will be the first to request a full refund. Expect others to follow We will follow, joined by another couple we recruited for their first Azamara cruise. Thanks, Laraine:cool: Edited September 2, 2014 by oddjob16 Link to comment Share on other sites More sharing options...
pacheco18 Posted September 2, 2014 Author #3 Share Posted September 2, 2014 Those benefits were an INDUCEMENT to book. To remove the inducement after taking our money might be called fraud Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
pacheco18 Posted September 2, 2014 Author #4 Share Posted September 2, 2014 (edited) Deleted Edited September 2, 2014 by pacheco18 Link to comment Share on other sites More sharing options...
excitedofharpenden Posted September 2, 2014 #5 Share Posted September 2, 2014 Sorry, but on this point I don't agree. I have never considered the perks of a loyalty programme as part of a contract. As far as I am aware the LCV terms and conditions have always stated the benefits can change at any time and without notice and that is what will be used if you try and get your money back. Good luck with it though! Phil Link to comment Share on other sites More sharing options...
pacheco18 Posted September 2, 2014 Author #6 Share Posted September 2, 2014 You will recall that folks got money back when land discoveries program discount changed Azamara knows it may not change the deal after booking. An inducement to get someone to book May not simply be removed. Look up the elements of fraud under us law I think Florida law governs MisRepresentation of fact Can be intentional or negligent Relied upon Material Damages Contract not even needed No company may do this If they eliminated free gratuities or free wine it would be no different Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
TERRIER1 Posted September 2, 2014 #7 Share Posted September 2, 2014 Azamara needs to give FULL refunds for 2015 bookings based on it having materially changed benefits to passengers. Azamara may not remove benefits upon which people relied when booking and keep deposits. It's a breach of contract We can all understand ports can change. But a cruise line may not significantly reduce amenities after taking people's money and expect to keep that money. On our b 2 b we will have lost 1000 plus internet minutes plus at least four bags of free laundry. Deal breaker I am an attorney. I need to be connected. I would never have booked without those free internet minutes My ta will be the first to request a full refund. Expect others to follow Sent from my iPhone using Forums mobile app I am confused. Did Azamara cancel or substantially change the cruise and not allow the internet minutes etc. be applied to another cruise? Thanks. Link to comment Share on other sites More sharing options...
pacheco18 Posted September 2, 2014 Author #8 Share Posted September 2, 2014 Free Internet minutes gone Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Andy Posted September 2, 2014 #9 Share Posted September 2, 2014 (edited) Hello Pacheco18, I'm confused. Why can't you cancel ? Is this about a $25 per person cancellation fee, or is it a larger amount of money ? While I can understand disappointment with the LCV updates, I cant see cancelling what would likely be a wonderful cruise over the changes, but to each their own. As this is customer service issue, your TA is the one to deal with Azamara. I hope everything works out well for you. Good luck ! Edited September 2, 2014 by Host Andy Link to comment Share on other sites More sharing options...
pacheco18 Posted September 2, 2014 Author #10 Share Posted September 2, 2014 Of course not I booked both legs on board Those deposits are allegedly non refundable I want them refunded-/ Just as they refunded open passage bookings when they rescinded the discount in shore excursions Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
pacheco18 Posted September 2, 2014 Author #11 Share Posted September 2, 2014 Of course notI booked both legs on board Those deposits are allegedly non refundable I want them refunded-/ Just as they refunded open passage bookings when they rescinded the discount in shore excursions Sent from my iPhone using Forums mobile app I Have 1100 at stake FYI Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Jade13 Posted September 2, 2014 #12 Share Posted September 2, 2014 (edited) Hello Pacheco18, I'm confused. Why can't you cancel ? Is this about a $25 per person cancellation fee, or is it a larger amount of money ? While I can understand disappointment with the LCV updates, I cant see cancelling what would likely be a wonderful cruise over the changes, but to each their own. As this is customer service issue, your TA is the one to deal with Azamara. I hope everything works out well for you. Good luck ! I think they would agree to refund the $25.00 per person US cancellation fee. Not sure how they will handle others from other countries. I am fairly certain all of these loyalty programs state they are subject to change. Edited September 2, 2014 by Jade13 Link to comment Share on other sites More sharing options...
Andy Posted September 2, 2014 #13 Share Posted September 2, 2014 I Have 1100 at stake FYI Sent from my iPhone using Forums mobile app Ok then - thanks for clarifying. As this is a customer service issue, your TA must take this up with Azamara. This thread will remain visible, but closed. Should Azamara care to comment, I will be happy to reopen the thread at the appropriate time. I hope you will resolve your concerns. Good Luck, and happy cruising ! Link to comment Share on other sites More sharing options...
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