Carnival done right by me

[jayseal01]

This would have been my second time with carnival and I didn't book insurance and they allowed me to push back 3 weeks without penalty and different itinerary to eastern Caribbean Cruise and I'm a very happy customer because they wasn't obligated at all to help me out, I even ended up with more onboard credit than before

[TPFKAH]

This would have been my second time with carnival and I didn't book insurance and they allowed me to push back 3 weeks without penalty and different itinerary to eastern Caribbean Cruise and I'm a very happy customer because they wasn't obligated at all to help me out, I even ended up with more onboard credit than before

 

Posts like this have everyone running to Carnival when they have issues and are accommodated. It's best to keep these things quiet, cause then all that assistance dries up cause everyone expects it.

[SMSACE6]

This would have been my second time with carnival and I didn't book insurance and they allowed me to push back 3 weeks without penalty and different itinerary to eastern Caribbean Cruise and I'm a very happy customer because they wasn't obligated at all to help me out, I even ended up with more onboard credit than before

 

Was this before or after final payment due date?

[S.S.Oceanlover]

Was this before or after final payment due date?

 

OP was scheduled to sail on the Magic this month.:)

 

Bill

[SMSACE6]

thanks, sorry, I was distracted.:(

[jayseal01]

It was after final payment date, we was scheduled to go out next weekend on the 14th

[Lovefuninthesun]

Posts like this have everyone running to Carnival when they have issues and are accommodated. It's best to keep these things quiet, cause then all that assistance dries up cause everyone expects it.

 

Geez, that's certainly a jaded view.....:o

[SMSACE6]

Im missing something here, so maybe, though I was earlier distracted, I will ask another one. Was this an early saver rate or another rate?

[elliair]

It's nice to hear stories like this, not everyone gets a little help from Carnival and it's nice to just hear that some one did.

[jayseal01]

It was early saver rate without insurance

[SMSACE6]

It was early saver rate without insurance

 

Ok, so one more question please. Did Carnival charge you 50.00 for the change. I am sorry to sound like such a dummy but after 6 Carnival cruises, my 2015 cruise is early saver (first time), and I am having trouble understanding/remembering all the details. My PVP said they would hold back 50.00, but forget if she said any timeline. Thanks jayseal01. Sorry to be with so many questions, but I learn most here on CC.:)

Edited September 6, 2014 by SMSACE6

[jayseal01]

Upon looking at my booking, it looks like they did charge 50 pp for change but that's still better than nothing because I was I 100% penalty stage which was $1256. So if didn't work with me and do me this favor I would have only gotten $497 back, so good deal for us

[SMSACE6]

Ok, thanks for the answers. Good to know for future reference. Still trying to understand early saver. I agree, rather lose 50.00 pp, and change, than to have no options. Thanks again.:)

[bplazo]

Geez, that's certainly a jaded view.....:o

 

Well if they do it for one person than they should do it for everyone.

[Swampbaby]

Ok, so one more question please. Did Carnival charge you 50.00 for the change. I am sorry to sound like such a dummy but after 6 Carnival cruises, my 2015 cruise is early saver (first time), and I am having trouble understanding/remembering all the details. My PVP said they would hold back 50.00, but forget if she said any timeline. Thanks jayseal01. Sorry to be with so many questions, but I learn most here on CC.:)

 

Timeline is like anytime after the first 24 hours or so. We changed about 4 days after booking and had the $50 pp charge. WELL WORTH IT due to a major date conflict.

[S.S.Oceanlover]

Timeline is like anytime after the first 24 hours or so. We changed about 4 days after booking and had the $50 pp charge. WELL WORTH IT due to a major date conflict.

 

as OP stated he should have lost the majority of his money but Carnival was sympathetic to him. Lately they have been to people without insurance even letting people move their cruises after final payment with no charge because of work related reasons.

 

Depends on the reason you need to cancel/switch and the person on the phone if it will be allowed or not.

 

Bill

[Taters]

I love hearing stories like this! Thanks for sharing.

[CdrescherRBL152]

Well if they do it for one person than they should do it for everyone.

THere s the problem cause people assume cause they do it for one they need to do it for all. Not true as not every sitution is the same. Carnival or any company would be willing to work with you if say you had death in the family. But not so much if you want to change cause oh my cat is sick.

[Out to sea!]

This would have been my second time with carnival and I didn't book insurance and they allowed me to push back 3 weeks without penalty and different itinerary to eastern Caribbean Cruise and I'm a very happy customer because they wasn't obligated at all to help me out, I even ended up with more onboard credit than before

 

Glad to hear Carnival "done right by you" even though your English teacher didn't. :D

Edited September 7, 2014 by Out to sea!

[Viv0828]

Stories about good customer service are always nice to hear - no matter who the company is.

 

 

Sent from my iPhone using Forums

[Bases5]

Glad to hear Carnival "done right by you" even though your English teacher didn't. :D[/QUOT

Really and that needed to be posted. Why?

[Out to sea!]

Really and that needed to be posted. Why?

 

How is it any less relevant that the OP posting how they got Carnival to break their own rules and provide a benefit that the OP didn't deserve, then tell the world here so now everyone will expect/demand that they get the same treatment and complain (mostly here) how he got something they didn't if Carnival says no? I'm just waiting for the threads to start how someone didn't get their entitlement when someone else did and unfair it is. :rolleyes:

[Orison]

How is it any less relevant that the OP posting how they got Carnival to break their own rules and provide a benefit that the OP didn't deserve, then tell the world here so now everyone will expect/demand that they get the same treatment and complain (mostly here) how he got something they didn't if Carnival says no? I'm just waiting for the threads to start how someone didn't get their entitlement when someone else did and unfair it is. :rolleyes:

 

I've already printed out this post as proof that if someone gets special treatment after cutoffs and without insurance, I will be getting it as well should I have an issue arise.

[Out to sea!]

I've already printed out this post as proof that if someone gets special treatment after cutoffs and without insurance, I will be getting it as well should I have an issue arise.

 

See, that didn't take long at all! :D

[Bases5]

See, that didn't take long at all! :D

 

LOL

So true, We have turned into a (what have you done for me society) It is very sad indeed.

I don't know if you ever read John's blog, but the things people ask and demand is just over the top.

It make's me (almost) not want to use my platinum status.

I don't think you can make up some of that stuff.