iceberg1116 Posted September 11, 2014 #1 Share Posted September 11, 2014 Here's a response that I got from NCL regarding the Cirque Dream show that are free if you have UDP. I couldn't make the reservation online so I called it in and they have trouble with it as well so the supervisor had to go research and get back to me. So does anyone have any experience with this? "I got a response today about the Cirque dream charge issue on your bookings. The Ultimate Dining Package on your bookings were given to you at no charge as part of a promotion being offered at the time of booking, so it does not include the free Cirque dream show on the 1st night. The show is only included on the 1st night if you purchased the Ultimate dining package for $119.00 per person for the 7 night cruise. If you need further assistance please feel free to contact us or your Travel Agency." Link to comment Share on other sites More sharing options...
CPT Trips Posted September 11, 2014 #2 Share Posted September 11, 2014 Gee, no freebie on top of a freebie :confused::) Link to comment Share on other sites More sharing options...
wasiii Posted September 11, 2014 #3 Share Posted September 11, 2014 (edited) Here's a response that I got from NCL regarding the Cirque Dream show that are free if you have UDP. I couldn't make the reservation online so I called it in and they have trouble with it as well so the supervisor had to go research and get back to me. So does anyone have any experience with this? "I got a response today about the Cirque dream charge issue on your bookings. The Ultimate Dining Package on your bookings were given to you at no charge as part of a promotion being offered at the time of booking, so it does not include the free Cirque dream show on the 1st night. The show is only included on the 1st night if you purchased the Ultimate dining package for $119.00 per person for the 7 night cruise. If you need further assistance please feel free to contact us or your Travel Agency." That sucks. You would think that the current policy should apply to all. wasiii Sent from my Galaxy Nexus using Forums mobile app Edited September 11, 2014 by wasiii Link to comment Share on other sites More sharing options...
wasiii Posted September 11, 2014 #4 Share Posted September 11, 2014 Gee, no freebie on top of a freebie :confused::) That's what I thought at first, but I don't believe they ever changed the price of it and everyone was grandfathered into it. wasiii Sent from my Galaxy Nexus using Forums mobile app Link to comment Share on other sites More sharing options...
JohnIreland Posted September 11, 2014 #5 Share Posted September 11, 2014 That's what I thought at first, but I don't believe they ever changed the price of it and everyone was grandfathered into it. wasiii Sent from my Galaxy Nexus using Forums mobile app Looks like the op paid $0 for their UDP. Link to comment Share on other sites More sharing options...
iceberg1116 Posted September 11, 2014 Author #6 Share Posted September 11, 2014 Before I booked the trip, I called in to NCL specifically asking this question. I was told, yes, I can book the 1st night for free with the included UDP. I was also told this by our travel agent when she commented that "how nice, you get the UDP and Cirque show for 1st night", something to that extent. There are also multiple comments on this board that indicated that this is the case. In addition, this particular supervisor seems to think so too and tried unsuccessfully to book our via a backdoor when the online reservation attempted to charge us. http://boards.cruisecritic.com/showthread.php?t=2025409 http://boards.cruisecritic.com/showthread.php?t=2026029&highlight=cirque+dream+udp Link to comment Share on other sites More sharing options...
iceberg1116 Posted September 11, 2014 Author #7 Share Posted September 11, 2014 here's another example. http://boards.cruisecritic.com/showthread.php?t=2076508 Link to comment Share on other sites More sharing options...
stephtmjls Posted September 11, 2014 #8 Share Posted September 11, 2014 (edited) I am leaving on the Getaway on Saturday. I was able to book the Illusionarium for the first night free of charge online. I also received the UDP for free with the promotion. Edited September 11, 2014 by stephtmjls Addition Link to comment Share on other sites More sharing options...
rvsullivan Posted September 11, 2014 #9 Share Posted September 11, 2014 Before I booked the trip, I called in to NCL specifically asking this question. I was told, yes, I can book the 1st night for free with the included UDP. I was also told this by our travel agent when she commented that "how nice, you get the UDP and Cirque show for 1st night", something to that extent. There are also multiple comments on this board that indicated that this is the case. In addition, this particular supervisor seems to think so too and tried unsuccessfully to book our via a backdoor when the online reservation attempted to charge us. http://boards.cruisecritic.com/showthread.php?t=2025409 http://boards.cruisecritic.com/showthread.php?t=2026029&highlight=cirque+dream+udp If NCL gave this promise to you in writing, I don' t think you will have any trouble collecting. Same with your TA, tell them about their promise and ask them to get you what they promised you. Really sounds like your issue is with your TA. The fact that the UDP was free means you are asking for a freebie because they gave you a freebie. Link to comment Share on other sites More sharing options...
iceberg1116 Posted September 11, 2014 Author #10 Share Posted September 11, 2014 If NCL gave this promise to you in writing, I don' t think you will have any trouble collecting. Same with your TA, tell them about their promise and ask them to get you what they promised you. Really sounds like your issue is with your TA.The fact that the UDP was free means you are asking for a freebie because they gave you a freebie. No, they didn't give it to me in writing. I asked the question on the phone one time to NCL and got a comment from my travel agent. Also, from other people experience, it does seem like it is provided for free even if UDP is included so I wonder whether it is just a matter of waiting for a few more weeks until I get closer or there is something else that I'm missing. I'm able to make reservations for the restaurants with no problem so it is just this additional perk that I'm having trouble with. Link to comment Share on other sites More sharing options...
iceberg1116 Posted September 11, 2014 Author #11 Share Posted September 11, 2014 I am leaving on the Getaway on Saturday. I was able to book the Illusionarium for the first night free of charge online. I also received the UDP for free with the promotion. Hmm... that's what I'm wondering. Maybe it is the timing of the reservation. Link to comment Share on other sites More sharing options...
alishac Posted September 11, 2014 #12 Share Posted September 11, 2014 We received the UDP for free on our June cruise on the Getaway and were able to schedule The Illusionarium online for free with no problems. Maybe they've changed the policy since then?? Link to comment Share on other sites More sharing options...
maywell Posted September 11, 2014 #13 Share Posted September 11, 2014 Question: Is Illusionarium and Cirque show the same time or is completely different shows on Breakaway & Getaway? Because if it's two different shows, there lies the problem - maybe the free show for the promotion is for the Illusionarium only and not Cirque? Its just thought... Link to comment Share on other sites More sharing options...
iceberg1116 Posted September 11, 2014 Author #14 Share Posted September 11, 2014 Question: Is Illusionarium and Cirque show the same time or is completely different shows on Breakaway & Getaway? Because if it's two different shows, there lies the problem - maybe the free show for the promotion is for the Illusionarium only and not Cirque? Its just thought... https://www.ncl.com/freestyle-cruise/gifts-and-more#diningpackage According to this link, it says Cirque Dream after 4/10/14 I'm not sure if it is a change of policy or not to simply take away the freebie that would have been included with a purchase. Link to comment Share on other sites More sharing options...
wasiii Posted September 11, 2014 #15 Share Posted September 11, 2014 Looks like the op paid $0 for their UDP. Even though the OP paid nothing it still had value. wasiii Sent from my Galaxy Nexus using Forums mobile app Link to comment Share on other sites More sharing options...
vondofife Posted September 11, 2014 #16 Share Posted September 11, 2014 (edited) Just a thought .... If you are sailing on the Epic and embark in Rome, try booking Cirque Dreams the night that you are in Barcelona. Although I purchased the UDP for $119, I was unable to book Cirque Dreams for free on embarkation day. I could only book it for free the night we were in Barcelona. Took me a few days to figure it out. I know you said you got the UDP for free, and I paid for mine, but thought I'd make the suggestion anyway, just in case. Sent from my iPhone using Forums Edited September 11, 2014 by vondofife Link to comment Share on other sites More sharing options...
iceberg1116 Posted September 11, 2014 Author #17 Share Posted September 11, 2014 (edited) Yea, we'll try again while we are on board, but at this point, it sounds like I should not expect it. They said the prebooking for the 1st night is already full. We are heading out of NYC btw. Edited September 11, 2014 by iceberg1116 Link to comment Share on other sites More sharing options...
js Posted September 12, 2014 #18 Share Posted September 12, 2014 I sailed in an H4 on Breakaway in August. I got the UDP special along with free UBP for the six of us since we were in the Haven. I was able to book and attend Cirque the first evening. I booked online for free and as I said I got to UBP and UDP for free when I booked. Link to comment Share on other sites More sharing options...
LrgPizza Posted September 12, 2014 #19 Share Posted September 12, 2014 I am leaving on the Getaway on Saturday. I was able to book the Illusionarium for the first night free of charge online. I also received the UDP for free with the promotion. I also received the UDP for free on my 5/31 Getaway cruise and was also able to book Ilusionarium for free on the first night. Maybe they have recently changed their policy. I remember commenting on another post about this recently but I can't find it. Link to comment Share on other sites More sharing options...
timmo44 Posted September 12, 2014 #20 Share Posted September 12, 2014 I'm on the Breakaway in a couple of weeks and we got free UDP and UBP with our Haven booking. I booked the Cirque show on the 1st night as soon as the booking opened and it showed and still shows $0 charge. Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted September 12, 2014 #21 Share Posted September 12, 2014 Just a thought .... If you are sailing on the Epic and embark in Rome, try booking Cirque Dreams the night that you are in Barcelona. Although I purchased the UDP for $119, I was unable to book Cirque Dreams for free on embarkation day. I could only book it for free the night we were in Barcelona. Took me a few days to figure it out. I know you said you got the UDP for free, and I paid for mine, but thought I'd make the suggestion anyway, just in case. Sent from my iPhone using Forums The Epic wasn't included in the free UDP promo, so the OP must be on the Breakaway. Link to comment Share on other sites More sharing options...
iceberg1116 Posted September 12, 2014 Author #22 Share Posted September 12, 2014 Yes, I'm going on the Breakaway on December 7th. This is weird that there are so many people reporting that they can book the 1st night at zero costs as late as this month. I have no problem making reservations for the specialty dining for free. Link to comment Share on other sites More sharing options...
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