CAS/Onboard Credit Issue

[kollegekreed]

Currently on the Getaway - booked inside room on a $100 free onboard credit day. Called a week before the cruise and paid an additional $80 to upgrade to. a balcony. Onboard is now refusing to recognize the credit. Any suggestions? Hotel Director? Casino Host? Just email Kevin Sheehan when I get home?

[swedish weave]

Currently on the Getaway - booked inside room on a $100 free onboard credit day. Called a week before the cruise and paid an additional $80 to upgrade to. a balcony. Onboard is now refusing to recognize the credit. Any suggestions? Hotel Director? Casino Host? Just email Kevin Sheehan when I get home?

 

Did you verify that the OBC would still apply when you upgraded ? Upgrades usually eliminate the OBC.

[kollegekreed]

I didn't upgtade for free....I paid. Still only got a 20% discount with CAS. Had they said "you will lose this" I would have kept the inside room. This is the third or fourth instance of this happening that I know of from reading cruisecritic. It's pretty deceptive if you change a room they eliminate the offers you got when you originally booked AND charge you more. Losing the would mean that I actually paid more for my balcony through CAS than those who booked with NCL

[darkprayer]

If whatever promotion you are currently booked..isn't running/ or better when you upgrade. 99% of the time... you are SOL!

[kollegekreed]

Soooo the answer to my question is Kevin Sheehan. Got it. Thanks.

[puddles99]

Do you have an amenities confirmation or any documentation showing the OBC is owed? If so, Guest Services will usually use that to contact headquarters in Miami to confirm everything & then add to your account. If you don't have anything in writing, I would agree that you're out of luck.

[garycarla]

NCL is a big business. Like other companies, they employ thousands and thousands of people just to run the back office.

 

I just want to SCREAM every time somebody wants to send an email to the CEO. What makes a few people so freaking special that they should just jump to the front of and top of the line to have their little issue handled - NOW!

 

Work through the issues with the people that have been hired to deal with it.

 

If you could Facetime right now, you would see me banging my head against the wall.

 

Geez!

[sjbdtz]

Soooo the answer to my question is Kevin Sheehan. Got it. Thanks.

 

 

You mentioned that this is the 3rd or 4th instance of something or other on CC.....which suggests you read CC.

 

It's pretty common knowledge around these parts, that an "upgrade" is really a cancel & re-book and that only the offers available on the re-booking date apply.

 

It is unfortunate that they didn't spell that out, but that's a matter for a customer service supervisor, not the CEO of a $6 billion company.

 

SMH

 

 

Stephen

 

.

[rvsullivan]

Soooo the answer to my question is Kevin Sheehan. Got it. Thanks.

 

I guess you could try that, but, Kevin isn't the CEO anymore.

You indicated you were already aware that this is how rebooking works, why would you expect it to be different for you? When you ask/pay for an upgrade, it almost always involves cancel and rebook. When you rebook it is with the current promotion. All this over $100?:eek: