Article in USA Today on the postponement of Dynamic Dining

[ReneFlores]

Oh yeah i did all my reservations about 3-4 months Ago, and the entertainment reservations more resently (1-2 months ago i think). All menus appeal to me, including American Icon, as it's food im not used to eating.

 

I'm from México City so traffic, lines and / or waiting are not a big deal to me, as long as food is tasty and hot enough. We're considering all eating options too, not just windjammer, but sorrentos, cafe 270, hotdogs, etc.

 

In Mexico we eat differently, our main meal (when we eat the most) is the lunch and usually we eat light for dinner, so having a pizza, or a sandwich would technically be more than enough for what we're used to.

 

I'm already aware of everything i should do in the Quantum, when i said i was worried it was about things beyond my control.

 

Cheers

[mw_1970]

I don't want to get crew and staff in trouble so I won't mention particular names or positions. I spoke with quite a few and all that I spoke with couldn't wait to get off the ship and get back on a different one. In particular one, who should know, told me that RCL is considering doing away with DD. It not only apparently puts extreme stress on the Chefs but there's an incredible amount of waste, let alone not popular with the passengers. I was looking forward to DD until we experienced issues on a lot of different levels. IMHO I'm not sure if RCL will ever get it to work unless drastic changes are made to policies and procedures.

 

Actually, the only person employed by RCL on our sailing who said to me that he liked the ship was the Captain. But then, it wouldn't have looked good if he had said otherwise.

 

Have been on since midday today. Have directly asked at least a dozen members of staff if they liked the ship, not one has said they dislike it. A few have said it is harder work but a beautiful and exciting ship.

[Dave85]

While I certainly disagree with that post, your comment above is uncalled for.:rolleyes:

 

 

 

Judging by several reviews and the fact now that Royal has delayed DD on Oasis and Allure I think it is obvious that Royal realizes they need extra time to sort things out. I don't get the impression that everyone hates it nor that it is a complete failure either.

 

 

 

I'm looking at this way....If NCL made their freestyle concept work over time, it should be a breeze for Royal to make it run smooth as well.

 

 

I agree. I fully expect to see a smoother running system on Anthem, even if they continue to struggle to figure things out on Quantum.

 

 

 

Sent from my iPhone using Cruise Critic Forums mobile app

[mw_1970]

Not uncalled for at all. To say "everyone" hates something is stupid when some people like it.

[cruisenfever]

Not uncalled for at all. To say "everyone" hates something is stupid when some people like it.

Absolutely agree. My husband and I thoroughly enjoyed Dynamic Dining on our 19 days on board.

[kiyoko]

Absolutely agree. My husband and I thoroughly enjoyed Dynamic Dining on our 19 days on board.

 

After reading reviews from different sailing dates, I may be wrong but it sounds like the passengers that liked DD were either on different sailing dates than me or they dined early between 6-7pm. I can't imagine anyone that went through the experiences we had on the Christmas cruise could have thought the execution of DD was enjoyable. We had reservations for 8:30-9pm and the lines to be seated and waits to get fed were pretty bad.

[mw_1970]

If you have reservations you just walk right up. Most of the people in the line are lining up without reservations. You can make reservations at any time during the day so no need to line up at dinner time.

[omarchs]

Just off yesterday and we liked DD although you do need to book everything in advance and have no changes. There is no flexibility built in if you want to change things since we and others tried. Whether this is due to restaurant size or staffing is open to debate. All our reservations were correct onboard.

 

Some people without reservations that we spoke to had difficulty getting any at all.

 

The bigger issue was the food and service. Food quality is subjective and people did have different experiences, but overall we and others thought the food quality was subpar. We felt that American Icon and Chic were the worst. Grande was slightly better and Silk was the best of the free restaurants. We felt that Jamie's was the best and only heard one negative comment. We also enjoyed Chops, but others hated it. Many people enjoyed the Grande and people also seemed to enjoy dressing up for it any given night including the last night. The formal any night was a hit at least on our cruise.

 

We loved the variety, but would love to not preplan everything up front, but that doesn't work on this ship so you just need to book all your dining and shows up front and go with it. Everyone we spoke to were more upset about the food quality rather than having to plan everything in advance.

[mw_1970]

Just off yesterday and we liked DD although you do need to book everything in advance and have no changes. There is no flexibility built in if you want to change things since we and others tried. Whether this is due to restaurant size or staffing is open to debate. All our reservations were correct onboard.

 

Some people without reservations that we spoke to had difficulty getting any at all.

 

The bigger issue was the food and service. Food quality is subjective and people did have different experiences, but overall we and others thought the food quality was subpar. We felt that American Icon and Chic were the worst. Grande was slightly better and Silk was the best of the free restaurants. We felt that Jamie's was the best and only heard one negative comment. We also enjoyed Chops, but others hated it. Many people enjoyed the Grande and people also seemed to enjoy dressing up for it any given night including the last night. The formal any night was a hit at least on our cruise.

 

We loved the variety, but would love to not preplan everything up front, but that doesn't work on this ship so you just need to book all your dining and shows up front and go with it. Everyone we spoke to were more upset about the food quality rather than having to plan everything in advance.

 

If Silk is the best of the free restaurants then I am concerned since it really wasn't very good last night. Filled us up but bland. Service was ok but we did laugh as we received our bowl of crackers as they were clearing our mains and everyone else had theirs before starters had arrived. We weren't bothered but thought it odd.

 

I won't go again.

[omarchs]

I will further qualify. we don't feel that we are overly picky about food. We didn't think that any of the free restaurants had decent food for what we selected. We didn't seem to complain as much about the food in Silk as the others. Most we spoke to enjoyed the Grande the most for the free restaurants so we must have just caught it on a bad night. American Icon everyone seem to agree was horrible.

 

We are still very jealous that you are on this week. We still had a great trip despite the food quality since food doesn't make or break our trip. Hope you have a great time!

Edited January 4, 2015 by omarchs

[ATLfuzzy]

I broke once from RC/Celebrity, and took a NCL sailing last year (Getaway). I loved the freestyle dining; it worked like a charm. I think this is such a huge culture change for RCCL , it will take time. I find it hard to believe that travelers hate it. The cattle call is no fun.

 

This is a huge change and will take time.

 

I don't want to get crew and staff in trouble so I won't mention particular names or positions. I spoke with quite a few and all that I spoke with couldn't wait to get off the ship and get back on a different one. In particular one, who should know, told me that RCL is considering doing away with DD. It not only apparently puts extreme stress on the Chefs but there's an incredible amount of waste, let alone not popular with the passengers. I was looking forward to DD until we experienced issues on a lot of different levels. IMHO I'm not sure if RCL will ever get it to work unless drastic changes are made to policies and procedures.

 

Actually, the only person employed by RCL on our sailing who said to me that he liked the ship was the Captain. But then, it wouldn't have looked good if he had said otherwise.

[Lloyd555]

Just read this article by by Paul Motter posted today in another cruise website, Monday, 05 Jan. 2015

 

I like what was mentioned about Devinly Decadent. :)

 

 

Dynamic Dining Hiccups

 

We interview the Food & Beverage Manager for Quantum, Director of Dynamic Dining

 

Quantum of the Seas is the newest ship from Royal Caribbean, and as all Royal Caribbean fans know, it has a completely new approach to cruise ship dining that has never been tried by Royal Caribbean before, let alone other cruise lines. This new concept is called “Dynamic Dining,” and the idea is to let everyone on board pick a different restaurant, each with its own unique cuisine, each night of the cruise. This is a far cry from “traditional dining” where there is one (or more) dining rooms for everyone on board, and most people eat in the same dining room, the same table and at the same time each night of the cruise.

 

Every other Royal Caribbean ship, and most cruise ships in general, have this traditional dining, plus most have also added a version of “free style” dining where each diner can opt to dine in a different place each night, or at the least a different time or table.

 

But Quantum of the Seas’ “Dynamic Dining” forces everyone into that more “free style” approach; it is mandatory for everyone to pick a different restaurant each night of the cruise. Furthermore, each restaurant has a completely different menu, so this also means choosing from among a variety of different cuisines every night.

 

As you can imagine – getting a group of people to agree on anything has its challenges, and Quantum has been facing a number of them. But, just because Royal Caribbean implemented this new concept, it is not accurate to say it that every hiccup is the fault of the cruise line, as with any new concept, a big part of the challenge to getting dynamic dining to a smooth roll out is getting the passengers on board with the program.

 

For example, we just interviewed Catalin Buta, the current Food & Beverage manager for Quantum, and he told us that right now only about 64% of the passengers onboard booked their restaurant reservations online before the cruise started. The means roughly 1/3 of the guests onboard are “winging it” when it comes to dining; either they did not realize Quantum has a new system where there is no main dining room, or else no one in their party was able to coordinate everyone to get them to agree on dining times and cuisine for each night of the cruise in advance.

 

Right now there are two interfaces for people to make dining reservations, online pre-cruise at the Royal Caribbean web site, as mentioned, or after they get on the cruise through a special “APP” made only for iPhones or iPads called “Royal IQ” that must be downloaded from the web before the cruise begins (through the Apple iStore).

 

I asked Buta how many people who do not book ahead of time actually use the App to make reservations once they get on the cruise, and he replied “almost everyone.” I have my doubts, because even he did not know the APP still has not been written for download to Android devices (which represent 2/3 of all smart phones in use in both the U.S. and China – where this ship is headed in May). Strangely – there is no way to access the “Royal IQ” app on a laptop, either. You must have an iPad or an iPhone.

 

Other Hiccups

 

So, in fact, on our first night onboard as we stood in line with about 20 other people – even though we had arrived early for our 7:00 reservation time for Silk, we listened to the restaurant manager asking people if they had reservations and at what time, and we heard everything from “no reservation (most people) to 6:45 (it was already 7:00) and 7:15 (but they were ahead of us in line).

 

Granted –there was a sign designating that people with “No Reservation” should take the line on the left, and “People with Reservations” should take the line on the right, but everyone was in the right hand line and the manager did not seem to be concerned about that.

 

Inside, service was slow, especially bar service but also the bussing of tables was sadly lacking. We looked around and saw dozens of empty tables that just needed to be bussed, while there were still a couple dozen people waiting in line inside to get seated. Obviously, one lesson Royal Caribbean has received about Dynamic Dining is that it takes more people to operate it than they originally anticipated (why, we do not know).

 

Dynamic Dining Fixes

 

Buta just confirmed plans to increase the number of food & beverage crewmembers by an estimated 30%, he said. Another thing they have discovered is that there are not enough open seats for people in the “no fee” dining venues. Buta said it is very likely that one of the currently highly touted “fee” restaurants – “Divinely Decadent” will be changed into one of the “no fee” dynamic dining restaurants.

 

Another challenge is everyone wants the same dining time: 7:00, so that time slot fills up long before each cruise. Based on what we saw, there were a lot of people showing up at our restaurant with no reservations, and of course, most with no reservations came at 7:00. So Buta is assigning dining times to the people with no reservations during the first two days of the cruise and leaving notes in their staterooms. They can “accept” his times dining times or change them with the Royal IQ App or by calling the restaurants.

 

Obviously, what this points out is that everyone needs a reservation every night for dinner, and also for any shows you want to see. It brings up a very valid question as to whether this is better than the old system of “traditional dining” where you simply ate at the same place & time every night, but the menu changed each night. Everyone also saw the same show each night, but it changed every night of the cruise. Now each show shows repeatedly, but fewer people get to see it every time, and you need reservations. You would think this would result in more entertainment, but in fact this ship feels like there is less entertainment on board.

 

Another challenge is that the ship cannot control when people leave, and seems that many people are “lingering” in each restaurant. To get them to clear out, Buta said the line plans to adjust the entertainment show time schedules to motivate people to leave earlier – but right now the app is not capable of showing people when making a reservation causes a conflicts between scheduled show times and dinnertime reservations – another refinement needed for Royal IQ.

 

The Upside

 

Quantum has an excellent variety of foods. The "Windjammer" buffet area is very efficient, and the 270Cafe (the small quick cafe behind the 270 Lounge, is as Buta said "a homerun". Also, our dinner in "Jamie's Italian" last night was truthfully one of the best cruise ship dinners I have ever had - breathtaking, It started with black truffle pasta in just a touch of olive oil, followed by brick-smashed lamb chops that I finished with my fingers.

 

Dynamic Dining Delayed on Oasis and Allure.

 

Both Oasis and the twin sister ship, Allure, were scheduled to start doing their own versions of dynamic dining in March 2015, but because of the unexpected glitches that have cropped up here on Quantum, that has been delayed.

 

Naturally, all of this is really being perfected for future ships, more so than for this ship, because this ship is scheduled to re-position too Shanghai, China, in May 2015. However, a sister ship to this one called Anthem of the Seas, is coming to the UK in May and will arrive in Bayonne, NJ, in November 2015 to replace this ship. A third ship of this class is also coming out and will be positioned in Florida.

 

Both of those ships will have Dynamic Dining, and by then we assume all the glitches will be worked out. The delays, however, can be largely attributed to two things, however; (1) the time it takes for cruisers to understand how important it is to make dinner reservations at the beginning of the cruise, and (2) that it requires more staff-members to implement dynamic dining than the line first figured; mostly busboys, waiters, cooks, “everything” according to Buta.

 

Going to China

 

When it comes to how this ship will look when it gets to China – Buta said the cuisine will be entirely different. The truth is that Chinese locals have completely different tastes from what you might expect if your only experience is with “American Chinese Food.” In fact, there is very little similarity. Buta said the food will be changed to reflect local tastes. The new Food and Beverage manager for Quantum in China is coming to join the ship next week, and he has just spent the last few years on Royal Caribbean ships already in China, Like Mariner and Voyager.

 

In addition, Royal Caribbean has set up a school to train new waiters and food service people in Tianjin, China, the port city for Beijing. This school is already open, and it will train each person for at least two weeks before they join the ship in China

Edited January 5, 2015 by Lloyd555

[mw_1970]

I broke once from RC/Celebrity, and took a NCL sailing last year (Getaway). I loved the freestyle dining; it worked like a charm. I think this is such a huge culture change for RCCL , it will take time. I find it hard to believe that travelers hate it. The cattle call is no fun.

 

This is a huge change and will take time.

 

We love NCL Freestyle and they do it so well.

[Chadr135]

Just read this article by by Paul Motter posted today in another cruise website, Monday, 05 Jan. 2015

 

I like what was mentioned about Devinly Decadent. :)

 

 

Dynamic Dining Hiccups

 

We interview the Food & Beverage Manager for Quantum, Director of Dynamic Dining

 

Quantum of the Seas is the newest ship from Royal Caribbean, and as all Royal Caribbean fans know, it has a completely new approach to cruise ship dining that has never been tried by Royal Caribbean before, let alone other cruise lines. This new concept is called “Dynamic Dining,” and the idea is to let everyone on board pick a different restaurant, each with its own unique cuisine, each night of the cruise. This is a far cry from “traditional dining” where there is one (or more) dining rooms for everyone on board, and most people eat in the same dining room, the same table and at the same time each night of the cruise.

 

Every other Royal Caribbean ship, and most cruise ships in general, have this traditional dining, plus most have also added a version of “free style” dining where each diner can opt to dine in a different place each night, or at the least a different time or table.

 

But Quantum of the Seas’ “Dynamic Dining” forces everyone into that more “free style” approach; it is mandatory for everyone to pick a different restaurant each night of the cruise. Furthermore, each restaurant has a completely different menu, so this also means choosing from among a variety of different cuisines every night.

 

As you can imagine – getting a group of people to agree on anything has its challenges, and Quantum has been facing a number of them. But, just because Royal Caribbean implemented this new concept, it is not accurate to say it that every hiccup is the fault of the cruise line, as with any new concept, a big part of the challenge to getting dynamic dining to a smooth roll out is getting the passengers on board with the program.

 

For example, we just interviewed Catalin Buta, the current Food & Beverage manager for Quantum, and he told us that right now only about 64% of the passengers onboard booked their restaurant reservations online before the cruise started. The means roughly 1/3 of the guests onboard are “winging it” when it comes to dining; either they did not realize Quantum has a new system where there is no main dining room, or else no one in their party was able to coordinate everyone to get them to agree on dining times and cuisine for each night of the cruise in advance.

 

Right now there are two interfaces for people to make dining reservations, online pre-cruise at the Royal Caribbean web site, as mentioned, or after they get on the cruise through a special “APP” made only for iPhones or iPads called “Royal IQ” that must be downloaded from the web before the cruise begins (through the Apple iStore).

 

I asked Buta how many people who do not book ahead of time actually use the App to make reservations once they get on the cruise, and he replied “almost everyone.” I have my doubts, because even he did not know the APP still has not been written for download to Android devices (which represent 2/3 of all smart phones in use in both the U.S. and China – where this ship is headed in May). Strangely – there is no way to access the “Royal IQ” app on a laptop, either. You must have an iPad or an iPhone.

 

Other Hiccups

 

So, in fact, on our first night onboard as we stood in line with about 20 other people – even though we had arrived early for our 7:00 reservation time for Silk, we listened to the restaurant manager asking people if they had reservations and at what time, and we heard everything from “no reservation (most people) to 6:45 (it was already 7:00) and 7:15 (but they were ahead of us in line).

 

Granted –there was a sign designating that people with “No Reservation” should take the line on the left, and “People with Reservations” should take the line on the right, but everyone was in the right hand line and the manager did not seem to be concerned about that.

 

Inside, service was slow, especially bar service but also the bussing of tables was sadly lacking. We looked around and saw dozens of empty tables that just needed to be bussed, while there were still a couple dozen people waiting in line inside to get seated. Obviously, one lesson Royal Caribbean has received about Dynamic Dining is that it takes more people to operate it than they originally anticipated (why, we do not know).

 

Dynamic Dining Fixes

 

Buta just confirmed plans to increase the number of food & beverage crewmembers by an estimated 30%, he said. Another thing they have discovered is that there are not enough open seats for people in the “no fee” dining venues. Buta said it is very likely that one of the currently highly touted “fee” restaurants – “Divinely Decadent” will be changed into one of the “no fee” dynamic dining restaurants.

 

Another challenge is everyone wants the same dining time: 7:00, so that time slot fills up long before each cruise. Based on what we saw, there were a lot of people showing up at our restaurant with no reservations, and of course, most with no reservations came at 7:00. So Buta is assigning dining times to the people with no reservations during the first two days of the cruise and leaving notes in their staterooms. They can “accept” his times dining times or change them with the Royal IQ App or by calling the restaurants.

 

Obviously, what this points out is that everyone needs a reservation every night for dinner, and also for any shows you want to see. It brings up a very valid question as to whether this is better than the old system of “traditional dining” where you simply ate at the same place & time every night, but the menu changed each night. Everyone also saw the same show each night, but it changed every night of the cruise. Now each show shows repeatedly, but fewer people get to see it every time, and you need reservations. You would think this would result in more entertainment, but in fact this ship feels like there is less entertainment on board.

 

Another challenge is that the ship cannot control when people leave, and seems that many people are “lingering” in each restaurant. To get them to clear out, Buta said the line plans to adjust the entertainment show time schedules to motivate people to leave earlier – but right now the app is not capable of showing people when making a reservation causes a conflicts between scheduled show times and dinnertime reservations – another refinement needed for Royal IQ.

 

The Upside

 

Quantum has an excellent variety of foods. The "Windjammer" buffet area is very efficient, and the 270Cafe (the small quick cafe behind the 270 Lounge, is as Buta said "a homerun". Also, our dinner in "Jamie's Italian" last night was truthfully one of the best cruise ship dinners I have ever had - breathtaking, It started with black truffle pasta in just a touch of olive oil, followed by brick-smashed lamb chops that I finished with my fingers.

 

Dynamic Dining Delayed on Oasis and Allure.

 

Both Oasis and the twin sister ship, Allure, were scheduled to start doing their own versions of dynamic dining in March 2015, but because of the unexpected glitches that have cropped up here on Quantum, that has been delayed.

 

Naturally, all of this is really being perfected for future ships, more so than for this ship, because this ship is scheduled to re-position too Shanghai, China, in May 2015. However, a sister ship to this one called Anthem of the Seas, is coming to the UK in May and will arrive in Bayonne, NJ, in November 2015 to replace this ship. A third ship of this class is also coming out and will be positioned in Florida.

 

Both of those ships will have Dynamic Dining, and by then we assume all the glitches will be worked out. The delays, however, can be largely attributed to two things, however; (1) the time it takes for cruisers to understand how important it is to make dinner reservations at the beginning of the cruise, and (2) that it requires more staff-members to implement dynamic dining than the line first figured; mostly busboys, waiters, cooks, “everything” according to Buta.

 

Going to China

 

When it comes to how this ship will look when it gets to China – Buta said the cuisine will be entirely different. The truth is that Chinese locals have completely different tastes from what you might expect if your only experience is with “American Chinese Food.” In fact, there is very little similarity. Buta said the food will be changed to reflect local tastes. The new Food and Beverage manager for Quantum in China is coming to join the ship next week, and he has just spent the last few years on Royal Caribbean ships already in China, Like Mariner and Voyager.

 

In addition, Royal Caribbean has set up a school to train new waiters and food service people in Tianjin, China, the port city for Beijing. This school is already open, and it will train each person for at least two weeks before they join the ship in China

 

Thank you for posting this interview, it was very informative. We hope the staff levels will increase by our cruise late next month!

[Dave85]

Fascinating info in that interview, thanks for posting!

 

I'm very relieved to hear that they've identified some tangible issues that they can hopefully address. My one question is where are they going to house all of this additional dining / kitchen staff?

[Biker19]

3....

 

 

2.....

 

 

1....

 

 

 

Count down to the start of a thread by folks complaining that they had to pay for Devinely Decadent but newer guests are getting in free.

[Georgeny]

Just read this article by by Paul Motter posted today in another cruise website, Monday, 05 Jan. 2015

 

 

Lloyd, First I must say that if you are going to post a copyrighted article in its entirety at least give the copyrighted cruise site Cruisemates ( dot ) com attribution. Proper etiquette and current accepted legality is to give a short quoted sentence or two from the article, or reference the article, and then provide a link to the proper site. My presumption is that you are not aware of that.

 

"You may print one copy of our content for your personal, non-commercial use, provided that any material copied remains intact and includes the following notice: "Copyright: CruiseMates, Inc. All rights reserved." Any other copying, distribution, storing, or transmission of any kind, or any sort of commercial use of our content is prohibited without our prior written permission."

 

That said, as usual Paul got it right. What my take is, simply, the OLD way of scheduling dining and shows was down for a reason. In example scheduling show at conclusion of dining session therefore emptying dining area for reset. By creating a reservations system comparable to land they created the same problems faced on land, reservation errors, unaccounted for slow diners, so on and so forth.

 

It is also apparent that what they thought they had designed as a labor saving system is in fact a far more labor intensive system than the one it replaced. This is why I believe DD will go by the wayside rapidly. They wanted to save money in labor, they wanted increase paid restaurant utilization, they eventually want to charge for entertainment and use smaller venues providing same entertainment multiple times during cruise while dropping alternate labor intensive activities.

 

I am truly happy to see that Paul has remained his own man and not a shill of the marketing departments. Though he was, with Anne Campbell from AOL the original founder of cruisemates it is know owned by others. Paul remains the Editor. I think his article is very well rounded and as always straight to the point.

 

George in NY

Formerly Original Cruise Guide - The Mining Company, now About.com

Now just a cruiseaholic like many :)

[Lloyd555]

Lloyd, First I must say that if you are going to post a copyrighted article in its entirety at least give the copyrighted cruise site Cruisemates ( dot ) com attribution. Proper etiquette and current accepted legality is to give a short quoted sentence or two from the article, or reference the article, and then provide a link to the proper site. My presumption is that you are not aware of that.

 

"You may print one copy of our content for your personal, non-commercial use, provided that any material copied remains intact and includes the following notice: "Copyright: CruiseMates, Inc. All rights reserved." Any other copying, distribution, storing, or transmission of any kind, or any sort of commercial use of our content is prohibited without our prior written permission."

 

That said, as usual Paul got it right. What my take is, simply, the OLD way of scheduling dining and shows was down for a reason. In example scheduling show at conclusion of dining session therefore emptying dining area for reset. By creating a reservations system comparable to land they created the same problems faced on land, reservation errors, unaccounted for slow diners, so on and so forth.

 

It is also apparent that what they thought they had designed as a labor saving system is in fact a far more labor intensive system than the one it replaced. This is why I believe DD will go by the wayside rapidly. They wanted to save money in labor, they wanted increase paid restaurant utilization, they eventually want to charge for entertainment and use smaller venues providing same entertainment multiple times during cruise while dropping alternate labor intensive activities.

 

I am truly happy to see that Paul has remained his own man and not a shill of the marketing departments. Though he was, with Anne Campbell from AOL the original founder of cruisemates it is know owned by others. Paul remains the Editor. I think his article is very well rounded and as always straight to the point.

 

George in NY

Formerly Original Cruise Guide - The Mining Company, now About.com

Now just a cruiseaholic like many :)

My apologies. I'll be more careful in the future.

[CarpeCerevisi]

The thing that I noticed most when I was on the Quantum a few weeks ago was that the waiters were assigned several tables and had to do everything for those tables, including bussing them and prepping them for new diners. It does not take a lot of additional personnel to bus and prep the tables and it takes a large burden off the wait staff. It sounds like RC has finally realized this.

[Georgeny]

My apologies. I'll be more careful in the future.

 

An honest mistake is simply that :) I know I have made more than my share.

 

George in NY

[John&LaLa]

An honest mistake is simply that :) I know I have made more than my share.

 

George in NY

 

Hate to be nosy, but why did you give up the about.com gig? If you don't mind.