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Casino Winnings

pupskate

By pupskate,
in Carnival Cruise Lines

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pupskate

pupskate

Posted
Posted

I wasn't sure where to post this question, so I apologize if I am in the wrong forum.....

 

I was on Carnival Liberty in November, and my Mom won around $160 in the casino. She forgot to cash out her sail and sign card in the casino, therefore was not able to collect her cash right away. Guest Services said that she would receive a check of her winnings in the mail in 4-6 weeks. She has not received anything, and I am having a difficult time getting any info. Carnival referred me to Ocean Players Club website, who apparently handles all cruise casinos, and who is responsible for mailing casino winning reimbursements when they are not claimed on the ship. Their website is very limited and there is no info on what I need. If you click on their "contact us" link, it sends you back to Carnival's website.

I'm sorry this is so long, not sure how else to explain my situation. Has anybody had to claim casino winnings after the cruise?....I guess I could have just started with that question instead of writing this novel...lol. :o

 

Thanks for any help!

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BigB0882

BigB0882

Posted
Posted (edited)

Have you emailed to casino@carnival.com ? I sent an email there asking about perks and got a reply in 2 days that was very nice and took care of my questions. I know you said you contacted someone but I would try this email.

 

Include the booking # of the cruise your mom was on, her name, date of birth and her VIFP number.

Edited by BigB0882
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texast518

texast518

Posted
Posted (edited)
I wasn't sure where to post this question, so I apologize if I am in the wrong forum.....

 

I was on Carnival Liberty in November, and my Mom won around $160 in the casino. She forgot to cash out her sail and sign card in the casino, therefore was not able to collect her cash right away. Guest Services said that she would receive a check of her winnings in the mail in 4-6 weeks. She has not received anything, and I am having a difficult time getting any info. Carnival referred me to Ocean Players Club website, who apparently handles all cruise casinos, and who is responsible for mailing casino winning reimbursements when they are not claimed on the ship. Their website is very limited and there is no info on what I need. If you click on their "contact us" link, it sends you back to Carnival's website.

I'm sorry this is so long, not sure how else to explain my situation. Has anybody had to claim casino winnings after the cruise?....I guess I could have just started with that question instead of writing this novel...lol. :o

 

Thanks for any help!

 

They announce to cash nite before disembark, not sure she will get it back, good luck. Land based casinos give you a short period of time to cash your paper voucher, then it is gone.

Edited by texast518
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hhalliv

hhalliv

Posted
Posted

When it comes to strange little things like this with Carnival, I would first call the 1-800 number and see how far that gets you. And then, as always, when I doubt, contact John Heald. He is on Facebook, and will give you a contact person. Sorry you're having trouble!

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Ykgorbie

Ykgorbie

Posted
Posted

One Carnival cruise we were on, we left some money (not much, maybe $30) in one of the machines - but we didn't realize it - at all...until a cheque from Carnival came in the mail and it had to be some six months after our cruise !

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BigB0882

BigB0882

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The fact that they do this at all, even if it takes forever, is so nice. Land based casinos give you 24 hours to cash in paper vouchers and that is it. I am sure many a drunk person has come home to find a paper voucher in their pocket or wallet days later and that must really hurt when it is for a decent amount of money. I think it is extremely fair and right for Carnival to make sure everyone gets their money.

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LilMissScareAll

LilMissScareAll

Posted
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The fact that they do this at all, even if it takes forever, is so nice. Land based casinos give you 24 hours to cash in paper vouchers and that is it. I am sure many a drunk person has come home to find a paper voucher in their pocket or wallet days later and that must really hurt when it is for a decent amount of money. I think it is extremely fair and right for Carnival to make sure everyone gets their money.

Every casino in Vegas that I've been to gives you 90 days.

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BigB0882

BigB0882

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Posted
Every casino in Vegas that I've been to gives you 90 days.

 

Oh wow. Maybe that is because Vegas relies so heavily on tourists from out of town and out of state?

 

In Louisiana they all say 24 hours. Or they used to. Next time I go to the casino I will have to take a closer look and see if that has changed.

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westcruzer

westcruzer

Posted
Posted
Your right. 90 days seems about the norm in most casinos I've been in.

 

 

Sent from my iPad using Forums

 

Last time I was in Vegas I actually saw a lady who had a slot machine slip that was for over $1500 and it was over a year old and she was still able to cash it. Just looking at her and he clothes and purse I can clearly see why she accidentally forgot to cash it in. Her purse alone was worth over $5,000 (according to my wife).

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Lacaena

Lacaena

Posted
Posted

As of last week on the Sunshine we were told that any amount $5 and over they will mail you a check and any amount under $5 will be donated to St. Jude. No mention of time frame.

 

 

Sent from my iPhone using Cruise Critic Forums mobile app

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mitsugirly Great Review Rare

mitsugirly

Posted
Posted

Wow this is interesting. I didn't know that if you left money on the card they would send you a check. That's pretty awesome seeing how we don't use a card on NCL (they still have the coupons that spit out) and I have came home with coupons with money still on it that I didn't realize I still had. :p

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