Different question - has anybody downgraded from a Select to a Royal Replenish drinks

[suekay]

We recently re-booked an existing cruise and the new pricing includes the Select drinks package. I don't drink alcohol but do like fresh oj and water, and am wondering if anybody has successfully downgraded one of these "free" drinks packages? I am hopeful given that the Replenish package is almost half the price of the Select.

[spookwife]

IF they allow it( and I have no idea if they would) do NOT expect to get the difference in OBC. since it cost you nothing to get the original package in the first place downgrading would not be entitled to any refund.

[suekay]

I don't expect any obc. I would just be happy if they allow the change

[GUT2407]

I've heard of it being done on other lines, all you can do is ask what's the worst they can do say NO.

[suekay]

Thank you GUT2407. I'll do that once onboard

[sue999]

Both my husband and myself downgraded to the replenish package when we cruised on Independence out of Southampton last June .

Neither of us drink alcohol.:)

Once on board we went to guest services and they sorted it out for us.

Enjoy

[NorbertsNiece]

Both my husband and myself downgraded to the replenish package when we cruised on Independence out of Southampton last June .

Neither of us drink alcohol.:)

Once on board we went to guest services and they sorted it out for us.

Enjoy

 

Yayy!! Delighted to hear that someone has done this. Trying to get a definitive answer out of UK customer services has been typically difficult.

[suekay]

Ditto:D Thank you for posting. I know I can wait til I get onboard to ask, but the planner in me is glad to hear that it is possible

[NorbertsNiece]

Ditto:D Thank you for posting. I know I can wait til I get onboard to ask, but the planner in me is glad to hear that it is possible

 

Shall we go together?

[suekay]

Strength in numbers:) But, we don't plan on boarding til around 3pm, you may prefer to go earlier?

[NorbertsNiece]

No plans really as yet. No rush to board.... going to be on board for a long time.... but will likely be on early..... am sensing boarding may not be smooth..... :rolleyes:

 

Will post on the Guest Community Board by Guest Services if any issues.

[suekay]

To answer my own question......it is possible to downgrade to the Royal Replenish package by going to any bar or guest services at any time. They put a new sticker on your card and note it on the computer. BUT...keep a close eye on your seapass account. After a few days I noticed that I'd been charged the full price for a new package. Off I went to queue at guest services. The purser immediately emailed the beverage manager advising him to remove this charge as it was a downgrade not a purchase. I assumed this had been done, but it took 2 more visits before my account was altered. There were additions and deductions which I couldn't understand, but I finished up in credit. I certainly didn't expect to receive the difference between Select and Royal Replenish, but I think that's what happened. I wasn't going to join the queue again to find out!

Edited June 2, 2015 by suekay

[capegull]

The short answer is 'yes'. Once on board just go to the area where they are selling the drinks packages & they will just change your sticker....and they did refund me the difference!

[ruthnewark]

Thanks, I'd been wondering about this also.