cruisenfever Posted August 6, 2015 #151 Share Posted August 6, 2015 So, what if you book a cruise very late, even last day of cruise, and aren't able to use all of the OBC on the current cruise you are on? Is it refunded back to your credit card? OBC is non-refundable. Use it or lose it. Link to comment Share on other sites More sharing options...
cocacola86 Posted August 6, 2015 #152 Share Posted August 6, 2015 Can you get additional OBC, if at the time they have a promotion on. Link to comment Share on other sites More sharing options...
Clarea Posted August 6, 2015 #153 Share Posted August 6, 2015 Can you get additional OBC, if at the time they have a promotion on. Depends on the promo. Each promo has lots of fine print. Link to comment Share on other sites More sharing options...
iuki Posted August 6, 2015 #154 Share Posted August 6, 2015 I guess a lot of people must be signing up for cruises and canceling. Maybe this is intended to make them feel like they have more to lose since it feels like they already have some $$$ in the deposit that they don't get back. I wonder if you also lose the deposit if you change the reservation. Tom We were able to change ours. However, I don't know if there is a time-limit to make the change. Link to comment Share on other sites More sharing options...
lovelife Posted August 6, 2015 #155 Share Posted August 6, 2015 I called C and A and was told that you can either get the OBC on the cruise you are on and the deposit would be non refundable. OR You can do it the way it is now and get the OBC on the cruise that you booked and the deposit IS refundable FYI: On my last cruise on Oasis in June I booked a next cruise (not open). I had no choice and had to take the $100 OBC on the Oasis cruise I was currently on and was not allowed to have it applied to that next cruise. Link to comment Share on other sites More sharing options...
Clarea Posted August 6, 2015 #156 Share Posted August 6, 2015 FYI: On my last cruise on Oasis in June I booked a next cruise (not open). I had no choice and had to take the $100 OBC on the Oasis cruise I was currently on and was not allowed to have it applied to that next cruise. I keep reading about people being forced to take the OBC immediately. This seems so strange that they would not be allowing it on the future cruise. Link to comment Share on other sites More sharing options...
harz99 Posted August 6, 2015 #157 Share Posted August 6, 2015 The way it's done now RCL have no future liabilities to account for, and everyone taking part is treated the same as though they North American, so only one set of conditions. Link to comment Share on other sites More sharing options...
Redrobo Posted August 6, 2015 #158 Share Posted August 6, 2015 We booked our next cruise whilst on Explorer, the deposit was £98 and I was given $150 obc, I chose to take it on the Explorere, it paid for a new watch. I could of taken it to the next cruise, but that seemed to be a no brainer. They gave me my deposit back, if I cancel I lose nothing, if I change anything there are no additional costs for the first change. The only draw back was the discounts whilst booking onboard were at my present status which went up a notch whilst on the cruise. However it seems that with all things RCI little niggles creep in that need sorting out, different info from the booking on board to that passed to my TA. Link to comment Share on other sites More sharing options...
cruisenfever Posted August 7, 2015 #159 Share Posted August 7, 2015 FYI: On my last cruise on Oasis in June I booked a next cruise (not open). I had no choice and had to take the $100 OBC on the Oasis cruise I was currently on and was not allowed to have it applied to that next cruise. Just an FYI, but Open Bookings have been discontinued. You were given incorrect information on the OBC and you should have called C&A immediately upon your return home to let them know that their agents are misrepresenting the new Booking Program. I booked a cruise while on a cruise in June on Liberty and had no problem applying the OBC to the newly booked cruise. Link to comment Share on other sites More sharing options...
Island Sunset Posted August 7, 2015 #160 Share Posted August 7, 2015 harz99 ... Interested to read you got the BOGHO offer when you transferred. I booked a future cruise while on Radiance in May (one for us and one for friends). New itineraries for the cruise we wanted hadn't been released yet. It was recommended that we book the 2015 sailing and transfer the booking when the 2016 itineraries were released. We were assured that all offers including BOGHO would be fully transferable. When the new itineraries where released they didn't have the sailing we wanted so we found a different sailing on the same ship. As the booking was sent to our TA we asked them to arrange the transfer. TA finally got RCL to agree to transfer the booking but I cant get anyone to honour the BOGHO offer. TA referred it to wholesaler, wholesaler referred it to RCL and RCL say it is not their problem. Have spent the last month going around in circles. Wondering where to turn to next to get someone to acknowledge and accept what Belinda on Radiance offered us. Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 7, 2015 #161 Share Posted August 7, 2015 harz99 ... Interested to read you got the BOGHO offer when you transferred. I booked a future cruise while on Radiance in May (one for us and one for friends). New itineraries for the cruise we wanted hadn't been released yet. It was recommended that we book the 2015 sailing and transfer the booking when the 2016 itineraries were released. We were assured that all offers including BOGHO would be fully transferable. When the new itineraries where released they didn't have the sailing we wanted so we found a different sailing on the same ship. As the booking was sent to our TA we asked them to arrange the transfer. TA finally got RCL to agree to transfer the booking but I cant get anyone to honour the BOGHO offer. TA referred it to wholesaler, wholesaler referred it to RCL and RCL say it is not their problem. Have spent the last month going around in circles. Wondering where to turn to next to get someone to acknowledge and accept what Belinda on Radiance offered us. Sorry to say but I very much doubt that you will get anyone to honour what someone verbally told you. When transferring from one cruise to another Royal has never honoured past promotions. You get whatever promotion and pricing is in effect at the time of transfer. The only thong that has ever transferred from one cruise to another is the OBC for booking on board. Link to comment Share on other sites More sharing options...
Island Sunset Posted August 7, 2015 #162 Share Posted August 7, 2015 It is very frustrating because the promotion was still in place when we asked for the transfer but somehow between the TA, wholesaler and RCL it took a week to have somone agree to the transfer by which time the promotion had ended.They gave us the OBC which is little consolation compared to the BOGOHO offer. What is more frustrating is that all my emails to RCL are referred to the wholesaler who refers all emails to RCL. If we had waited until we had got home to make the booking we wouldnt have had this problem. Link to comment Share on other sites More sharing options...
harz99 Posted August 7, 2015 #163 Share Posted August 7, 2015 harz99 ... Interested to read you got the BOGHO offer when you transferred. I booked a future cruise while on Radiance in May (one for us and one for friends). New itineraries for the cruise we wanted hadn't been released yet. It was recommended that we book the 2015 sailing and transfer the booking when the 2016 itineraries were released. We were assured that all offers including BOGHO would be fully transferable. When the new itineraries where released they didn't have the sailing we wanted so we found a different sailing on the same ship. As the booking was sent to our TA we asked them to arrange the transfer. TA finally got RCL to agree to transfer the booking but I cant get anyone to honour the BOGHO offer. TA referred it to wholesaler, wholesaler referred it to RCL and RCL say it is not their problem. Have spent the last month going around in circles. Wondering where to turn to next to get someone to acknowledge and accept what Belinda on Radiance offered us. I have a copy of the invoice from my booking on Radiance and made my TA fully aware of the terms, he arranged the transfer with Royal here in the UK with no problems, beyond that I can't comment. I think you need to speak to the C&A people and enlist their help, failing that escalate the matter higher up the food chain. Link to comment Share on other sites More sharing options...
Coralc Posted August 8, 2015 #164 Share Posted August 8, 2015 (edited) It is very frustrating because the promotion was still in place when we asked for the transfer but somehow between the TA, wholesaler and RCL it took a week to have somone agree to the transfer by which time the promotion had ended.They gave us the OBC which is little consolation compared to the BOGOHO offer. What is more frustrating is that all my emails to RCL are referred to the wholesaler who refers all emails to RCL. If we had waited until we had got home to make the booking we wouldnt have had this problem. Their pricing is so whacky now that it is difficult to tell what the actual price of the cruise is...let alone putting in additional middlemen like a wholesaler and a TA. We were able to keep our deposit money for one transfer, for an exchange from a cruise on Freedom this September to one on Liberty next September. We were also allowed to keep some promotional OBC thing that we were booked under including one BOGHO to another. But that was all with Royal Caribbean. I'm sorry it isn't working out for you. If you have your original onboard confirmation, perhaps you could email it to everyone as an attachment? It may not help. Edited August 8, 2015 by Coralc Link to comment Share on other sites More sharing options...
lovelife Posted August 8, 2015 #165 Share Posted August 8, 2015 Just an FYI, but Open Bookings have been discontinued. You were given incorrect information on the OBC and you should have called C&A immediately upon your return home to let them know that their agents are misrepresenting the new Booking Program. I booked a cruise while on a cruise in June on Liberty and had no problem applying the OBC to the newly booked cruise. Thanks for the info. I didn't know you could no longer put a deposit on a future cruise and decide later on the specific sailing. $25 OBC wasn't much to worry about anyway. Your grands just keep getting cuter! Can't wait to see the next photo. Link to comment Share on other sites More sharing options...
cruisenfever Posted August 8, 2015 #166 Share Posted August 8, 2015 Thanks for the info. I didn't know you could no longer put a deposit on a future cruise and decide later on the specific sailing. $25 OBC wasn't much to worry about anyway. Your grands just keep getting cuter! Can't wait to see the next photo. You're welcome and thanks so much for the nice comments about the grands. Link to comment Share on other sites More sharing options...
Island Sunset Posted August 9, 2015 #167 Share Posted August 9, 2015 Their pricing is so whacky now that it is difficult to tell what the actual price of the cruise is...let alone putting in additional middlemen like a wholesaler and a TA. We were able to keep our deposit money for one transfer, for an exchange from a cruise on Freedom this September to one on Liberty next September. We were also allowed to keep some promotional OBC thing that we were booked under including one BOGHO to another. But that was all with Royal Caribbean. I'm sorry it isn't working out for you. If you have your original onboard confirmation, perhaps you could email it to everyone as an attachment? It may not help. Thanks. Will give it a go. Sent from my SM-G900I using Tapatalk Link to comment Share on other sites More sharing options...
Island Sunset Posted August 9, 2015 #168 Share Posted August 9, 2015 I have a copy of the invoice from my booking on Radiance and made my TA fully aware of the terms, he arranged the transfer with Royal here in the UK with no problems, beyond that I can't comment. I think you need to speak to the C&A people and enlist their help, failing that escalate the matter higher up the food chain. Thanks. I seem to be going around in circles and dont seem to be getting anywhere. Any suggestions of an email address to escalate this to? All the Australian email addresses have generic auto responses and no one replies. Sent from my SM-G900I using Tapatalk Link to comment Share on other sites More sharing options...
harz99 Posted August 9, 2015 #169 Share Posted August 9, 2015 Thanks. I seem to be going around in circles and dont seem to be getting anywhere. Any suggestions of an email address to escalate this to? All the Australian email addresses have generic auto responses and no one replies. Sent from my SM-G900I using Tapatalk You could try the CEO's email in this thread, although Mr Bayley has moved on, or try similar format but with the current CEOs name in place of Bayleys. http://boards.cruisecritic.co.uk/showthread.php?t=2185845&page=2 HTH. Link to comment Share on other sites More sharing options...
Island Sunset Posted August 9, 2015 #170 Share Posted August 9, 2015 Has Michael Bayley moved o already? He as only appointed in December 2014. Sent from my SM-G900I using Tapatalk Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 9, 2015 #171 Share Posted August 9, 2015 (edited) Has Michael Bayley moved o already? He as only appointed in December 2014. Sent from my SM-G900I using Tapatalk Michael Bayley is still President and CEO of RCI. http://www.rclinvestor.com/phoenix.zhtml?c=103045&p=irol-govmanage Edited August 9, 2015 by Ourusualbeach Link to comment Share on other sites More sharing options...
harz99 Posted August 9, 2015 #172 Share Posted August 9, 2015 Sorry about that, I'd been reading some NCL threads and got the CEO positions confused - senior moment! Link to comment Share on other sites More sharing options...
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