Colorado Babe Posted April 6, 2015 #1 Share Posted April 6, 2015 Just checked my cruise points this morning and noticed I was only given single points on my 10 night solo cruise on the Legend of the Seas two weeks ago. I called C&A and they fixed my points immediately. Solo traveler's don't forget to review your points when their applied. Thank you C&A for the quick and friendly fix! Link to comment Share on other sites More sharing options...
Royal2464 Posted April 6, 2015 #2 Share Posted April 6, 2015 It happens quite frequently. Your advice is good advice, check your points regularly. Link to comment Share on other sites More sharing options...
Colorado Babe Posted April 6, 2015 Author #3 Share Posted April 6, 2015 I will be cruising solo in May again and will be checking my points carefully! Link to comment Share on other sites More sharing options...
Tyron Posted April 7, 2015 #4 Share Posted April 7, 2015 It happened to me on both my recent cruises on the Indy and Liberty. They sure don't forget to charge you double. Link to comment Share on other sites More sharing options...
Kokomo91165 Posted April 7, 2015 #5 Share Posted April 7, 2015 Just out of curiosity - did you book the cruise before January 2014?? If so, I have found that any cruises booked before the October 2013 announcement AND their system upgrade in January 2014 DO NOT get the double points. This has been from personal experience so will be interesting to see if this is the case with you all. Link to comment Share on other sites More sharing options...
Tyron Posted April 7, 2015 #6 Share Posted April 7, 2015 For me....both my cruises were booked around March 2014 and my cruises were in Dec 2014 and Feb 2015. Link to comment Share on other sites More sharing options...
TreeCity Posted April 7, 2015 #7 Share Posted April 7, 2015 I booked Dec 2014 sailed March 2015 and did not get the points put in an email request still waiting. Link to comment Share on other sites More sharing options...
Nhsaltshaker Posted April 7, 2015 #8 Share Posted April 7, 2015 I booked Dec 2014 sailed March 2015 and did not get the points put in an email request still waiting. Don't wait for an email, call C & A. It will be taken care of within minutes and shows up on your account in about a week. Link to comment Share on other sites More sharing options...
Vitality08 Posted April 7, 2015 #9 Share Posted April 7, 2015 Just checked my cruise points this morning and noticed I was only given single points on my 10 night solo cruise on the Legend of the Seas two weeks ago. I called C&A and they fixed my points immediately. Solo traveler's don't forget to review your points when their applied. Thank you C&A for the quick and friendly fix! Same thing happened to me after my February cruise. I emailed C&A and it was fixed in about 4 days. Link to comment Share on other sites More sharing options...
xxoocruiser Posted April 7, 2015 #10 Share Posted April 7, 2015 Just out of curiosity - did you book the cruise before January 2014?? If so, I have found that any cruises booked before the October 2013 announcement AND their system upgrade in January 2014 DO NOT get the double points. This has been from personal experience so will be interesting to see if this is the case with you all. I've had to call C&A for all my cruises booked after January 2014 for the double points. Just did so a again a couple weeks ago and that cruise was booked November 2014. Link to comment Share on other sites More sharing options...
Colorado Babe Posted April 7, 2015 Author #11 Share Posted April 7, 2015 Mine were fixed within five minutes of calling. Link to comment Share on other sites More sharing options...
Colorado Babe Posted April 7, 2015 Author #12 Share Posted April 7, 2015 Just out of curiosity - did you book the cruise before January 2014?? If so, I have found that any cruises booked before the October 2013 announcement AND their system upgrade in January 2014 DO NOT get the double points. This has been from personal experience so will be interesting to see if this is the case with you all. Could be the updated computer system? Call Rc right away. They will fix. I booked the Legend January 2015. Link to comment Share on other sites More sharing options...
Brendaflamingo Posted April 7, 2015 #13 Share Posted April 7, 2015 does it matter what kind of cabin size at all? thanks Brenda Link to comment Share on other sites More sharing options...
Clarea Posted April 7, 2015 #14 Share Posted April 7, 2015 does it matter what kind of cabin size at all?thanks Brenda Yes, the stateroom has to be one that normally holds two or more guests. In other words, the solo staterooms on Quantum and some of the Radiance class ships don't quality for the extra point. Also, a JS or better will get a solo 3 points per night. Link to comment Share on other sites More sharing options...
denatravels Posted April 7, 2015 #15 Share Posted April 7, 2015 What about if I booked during a BOGO where the "second" (phantom) passenger was half off?? Do I still get double points? Link to comment Share on other sites More sharing options...
Ander026 Posted April 7, 2015 #16 Share Posted April 7, 2015 I have also have had to call C&A after my last cruise on the Enchantment. After getting off the phone the points showed up right away. I have had to call each time I have sailed a Vision Class solo, Did not have a problem with the other classes so far. Link to comment Share on other sites More sharing options...
Rocket3D Posted April 7, 2015 #17 Share Posted April 7, 2015 Last couple of solos on Liberty were fine. Only a few times before that I needed to call. They always fixed it. :D:D Link to comment Share on other sites More sharing options...
Colorado Babe Posted April 7, 2015 Author #18 Share Posted April 7, 2015 So I can assume it will happen again when I sail the Jewell solo next month? Link to comment Share on other sites More sharing options...
chermilo Posted April 7, 2015 #19 Share Posted April 7, 2015 Sometimes this happens to me also! Others it does not. Can't explain it. But you are right! Always check after a cruise! Link to comment Share on other sites More sharing options...
Justmekaren918 Posted April 8, 2015 #20 Share Posted April 8, 2015 I just checked mine and Liberty wasn't there! I sent a small nudge to get my pts! It feels like I have been home longer! I am just sad this past trip such a bust from being so sick! I have got to contact Doubletree Deerfield beach and give them an earful! Link to comment Share on other sites More sharing options...
PGHProducer Posted April 8, 2015 #21 Share Posted April 8, 2015 When did this go into effect? I have quite a few solo cruises in my history and never got double points! Link to comment Share on other sites More sharing options...
Clarea Posted April 8, 2015 #22 Share Posted April 8, 2015 When did this go into effect? I have quite a few solo cruises in my history and never got double points! For cruises after Oct 4, 2013. Link to comment Share on other sites More sharing options...
wolfcathorse Posted April 8, 2015 #23 Share Posted April 8, 2015 What about if I booked during a BOGO where the "second" (phantom) passenger was half off?? Do I still get double points? yes, you still get double points. I booked a solo cruise during a BOGO (sailed 3-6-15) and got double points. Link to comment Share on other sites More sharing options...
Spa girl nana Posted April 8, 2015 #24 Share Posted April 8, 2015 Returned on 3/28 on Indy, double points posted about a week later, I'm now an Emerald. Automated sales emails from RCL still show Platinum, sure hope that is upgraded soon, maybe there's some extra perks that will show up. Link to comment Share on other sites More sharing options...
Clarea Posted April 8, 2015 #25 Share Posted April 8, 2015 Returned on 3/28 on Indy, double points posted about a week later, I'm now an Emerald. Automated sales emails from RCL still show Platinum, sure hope that is upgraded soon, maybe there's some extra perks that will show up. If our experience is any guide, it will take a month or two for the emails and letters to reflect your new level. Link to comment Share on other sites More sharing options...
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