Carnival the great!

[kurukthemal]

I am stunned and Carnival has moved up on my there is goodness in people list. I needed to cancel my upcoming cruise ten days out for personal reasons. I had no real documentation other than to tell them my ex messed up our custody schedule and I couldn't go on the cruise. I took a shot and emailed them requesting my cruise fare be transferred to our family cruise in April 2016. I fully expected them to say no and really wouldn't have blamed them if the did.

 

Obviously by this post, I am delighted to say Carnival transferred my cruise fare to the 2016 balance. I am beyond thankful!

[steph7021]

That's awesome! I'm super surprised too

[falkcor]

good for you! you should be thankful, because that is totally not within their mode of operation, or contractual obligations (!). that said, i always like a happy ending, and i'm sure they're happy you're coming back regardless :)

[Donh44]

I am stunned and Carnival has moved up on my there is goodness in people list. I needed to cancel my upcoming cruise ten days out for personal reasons. I had no real documentation other than to tell them my ex messed up our custody schedule and I couldn't go on the cruise. I took a shot and emailed them requesting my cruise fare be transferred to our family cruise in April 2016. I fully expected them to say no and really wouldn't have blamed them if the did.

 

Obviously by this post, I am delighted to say Carnival transferred my cruise fare to the 2016 balance. I am beyond thankful!

 

 

 

Glad to hear that it worked out for you. So many of these incidences don't have a happy ending. Sorry that you couldn't go on the cruise but glad that you didn't lose out on anything.

[You Me & the Sea]

Sometimes it all depends on the person on the other end of the phone/email. Some are "rules are rules" types and others are "let me see what I can do to help" types. Glad you got the latter.

Edited June 26, 2015 by fivearms

[love my grandkids]

Wonder if circumstances played a part.

 

Perhaps ship was already sold out and they figured they could easily resell the cabin.

[beauty1492]

Yea a positive thread! Glad you got a good response. There is goodness out there

[kurukthemal]

Could be all of the above...I don't know. When I called to cancel the rep told me to contact Carnival and try. So, I went to the Contact Us paged and filled out the form. I was really surprised because I had nothing to offer in terms of support documentation. It was just a crappy, set of events that led to me not being able to take the cruise this Monday. I fully expected them to say no.

[winddawn]

I am stunned and Carnival has moved up on my there is goodness in people list. I needed to cancel my upcoming cruise ten days out for personal reasons. I had no real documentation other than to tell them my ex messed up our custody schedule and I couldn't go on the cruise. I took a shot and emailed them requesting my cruise fare be transferred to our family cruise in April 2016. I fully expected them to say no and really wouldn't have blamed them if the did.

 

Obviously by this post, I am delighted to say Carnival transferred my cruise fare to the 2016 balance. I am beyond thankful!

Congratulations on a positive outcome! I hope your 2016 cruise is very enjoyable.

 

Carnival recently extended me an exception to their rules too. It is nice to know that customers are being treated as well off the ships as they are on the ships. A little good will goes a long way and helps keep customers loyal.

[maritaysa]

Thanks for posting!

[justusfour2014]

Perhaps it was the Universe's way of saying, "since you've gone through a crappy set of events already, we'll throw some positive your way."

 

Glad it worked out for you!

Edited June 26, 2015 by justusfour2014

[Cinnamon2]

OP, did you have insurance through Carnival? just wondering . . .

Edited June 27, 2015 by Cinnamon2

[kurukthemal]

OP, did you have insurance through Carnival? just wondering . . .

 

I did not. I don't think it would have mattered because it wasn't an illness, weather, work or anything just that. Just some crappy events as I said.

[mitsugirly]

That is so awesome that they did this for you and things worked out. It's always so nice to hear. :)

[sunshine002]

that is great to hear, I must admit many times people say to write or call you never know. I know it made your day.