Aliasamy Posted July 2, 2015 #1 Share Posted July 2, 2015 In my initial enthusiasm at visiting SPB I booked an ship evening tour to the Hermitage Museum via the Oceania web site. Now being realistic and knowing we will be too tired after a full on 3 day tour with ALLA, we have decided to cancel. Problem is that I cannot find how to cancel the tour. Do I need to call Oceania direct or can you do it via the site? We will be there in four weeks time. Help! Link to comment Share on other sites More sharing options...
hondorner Posted July 2, 2015 #2 Share Posted July 2, 2015 In my initial enthusiasm at visiting SPB I booked an ship evening tour to the Hermitage Museum via the Oceania web site. Now being realistic and knowing we will be too tired after a full on 3 day tour with ALLA, we have decided to cancel. Problem is that I cannot find how to cancel the tour. Do I need to call Oceania direct or can you do it via the site? We will be there in four weeks time.Help! You cannot cancel or change excursions on line; you'll have to call either Oceania or your travel agent. In this case, Oceania will talk to you even if you have a travel agent -- but I always call the TA, first because they should know exactly who to call, and second because they're getting paid to handle it. Link to comment Share on other sites More sharing options...
newlondon Posted July 2, 2015 #3 Share Posted July 2, 2015 I had the same question, called O and got the answer Don just gave. They were very cooperative and canceled the excursion. Link to comment Share on other sites More sharing options...
Aliasamy Posted July 2, 2015 Author #4 Share Posted July 2, 2015 Thanks so much for your help. Link to comment Share on other sites More sharing options...
Paulchili Posted July 2, 2015 #5 Share Posted July 2, 2015 (edited) Just to add- If you cancel a tour before sailing, you should get a refund to your CC; if you cancel it on the ship (before cancellation deadline), you will get it back in cash (actually it will be in OBC that can be cashed out). Sometime one way is preferable to the other, depending on circumstances. Edited July 2, 2015 by Paulchili Link to comment Share on other sites More sharing options...
Rare Caroldoll Posted July 3, 2015 #6 Share Posted July 3, 2015 Go to the purser and tell them you paid destinations in advance and he will make sure that your account gets credited, but do it right away. Link to comment Share on other sites More sharing options...
newlondon Posted July 3, 2015 #7 Share Posted July 3, 2015 Caroldoll, Theoretically you don't need to cancel until 36 hrs. before the excursion. I agree with you, though, I would not dawdle. Link to comment Share on other sites More sharing options...
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