Shareholder Credit Question

[jc4me]

Currently I have 2 cruises booked (October 2015 and April 2016). I faxed in the information to get my shareholder credit on these cruises and have gotten confirmation that they have been credited. They OBC does not show on my Cruise Details. Is this normal? Also, I have an OBC for a price drop on my October cruise which does not show on the Cruise Details. Is that normal? I do have emails to back up the credits, but if they should be showing I would prefer to get it straight now instead of at the port. Thanks for the help!

[SadieN]

It's under your documents. Go to the area to print out your tags etc. it will be in those documents.

[beauty1492]

I have had times when it did not show-- I called carnival and they said-- yep it was there. I worry until I got to the ship and yep it was there.

[jc4me]

It's under your documents. Go to the area to print out your tags etc. it will be in those documents.

 

Yes it is! Thank you :)

[love my grandkids]

It's under your documents. Go to the area to print out your tags etc. it will be in those documents.

 

agreed

[jsscuba2]

I always take a copy of the email notifying me that the OBC was applyied just in case there is a problem. To be honest I have never had a problem.

[MattylightUF]

How long does it normally take to receive confirmation? My wife faxed our statement over a week ago, and we've yet to receive any confirmation. Just checked our cruise documents and doesn't show anything. Not sure if we should re-fax, or call to ask first? Anyone else have to submit multiple times?

[tea4ular]

How long does it normally take to receive confirmation? My wife faxed our statement over a week ago, and we've yet to receive any confirmation. Just checked our cruise documents and doesn't show anything. Not sure if we should re-fax, or call to ask first? Anyone else have to submit multiple times?

 

Never had to resubmit & only took a few days. I email. guestadmin@carnival.com

[beauty1492]

Last time the fax just didn't go thu. Tried for days finally I email the redacted docs and it was there in 24 hours.

 

shows in in your docs that you print---- not in your cruise manager

[MattylightUF]

Looked on the docs to be printed and didn't see it there. Will try the e-mail address. Thanks for the help!