Cancelled Excursion - No Reimbursement

[ibrinn]

I cancelled a shore excursion for a dolphin swim on Sept 3/2015 for my Nov 13th sailing on the Gem. I still have not received the funds back to my credit card. Could someone supply me with a telephone number at NCL that could expedite this matter?

 

Thank you

[Lacaena]

The shore excursion desk's number is 866-625-1167. They should be able to help you. Most of NCL's phone numbers are only a Google search away fyi.

[casofilia]

Better do it soon as they may have already sent a cheque!! They also may have credited it as an OBC.

 

Mike

Pom by Birth; Retired Coin Collecting Kiwi by Choice.

[ibrinn]

The shore excursion desk's number is 866-625-1167. They should be able to help you. Most of NCL's phone numbers are only a Google search away fyi.

 

I called the number you provided - thank you very much. They referred me to Payment Services Department.

 

I found out that that they credited my sister's credit card (card used to pay for cruise) instead of mine (card used to pay for all other charges).

 

A simple mistake, but one that could have been avoided if NCL had taken the time to check the card number used for the purchase before they issued the credit.

 

We are now in the process of getting the credit reversed from one card and issued to the other!