RSLeesburg Posted June 30, 2016 #1 Share Posted June 30, 2016 Two questions I know that I need to call about the RFS, but what about the other family categories - do all of these require a call to RCI? When booking, can I do this through C&A or should I just call the direct line? I have always just used the direct line but have seen others mention calling C&A. Thanks, Link to comment Share on other sites More sharing options...
Clarea Posted June 30, 2016 #2 Share Posted June 30, 2016 Any category that has a minimum occupancy of more than 4 requires a call to Royal or your travel agent. Also, the minimum occupancy can change, so you might find a family category for sale on the website for one cruise, but not another. Not sure about whether C&A can book a totally new cruise. I've used them to assign a cruise to an open booking, but they might send you to another department for a totally new booking. Link to comment Share on other sites More sharing options...
RSLeesburg Posted June 30, 2016 Author #3 Share Posted June 30, 2016 Thanks Bob. I was pretty sure this was the case when I did not see any of the family categories on the website. I do need a cabin for 5 people, so will call. Link to comment Share on other sites More sharing options...
Ashland Posted June 30, 2016 #4 Share Posted June 30, 2016 Any category that has a minimum occupancy of more than 4 requires a call to Royal or your travel agent. Also, the minimum occupancy can change, so you might find a family category for sale on the website for one cruise, but not another. Not sure about whether C&A can book a totally new cruise. I've used them to assign a cruise to an open booking, but they might send you to another department for a totally new booking. I've always booked directly with C&A, have never been transferred ...however I now call the D+desk...but before that who ever answered the phone would make the new bookings. Link to comment Share on other sites More sharing options...
Mac303 Posted June 30, 2016 #5 Share Posted June 30, 2016 I've always booked directly with C&A, have never been transferred ...however I now call the D+desk...but before that who ever answered the phone would make the new bookings. I second what Ashland, wrote I have never had a problem. Mac Link to comment Share on other sites More sharing options...
Clarea Posted June 30, 2016 #6 Share Posted June 30, 2016 I've always booked directly with C&A, have never been transferred ...however I now call the D+desk...but before that who ever answered the phone would make the new bookings. Appreciate the info.:) Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 30, 2016 #7 Share Posted June 30, 2016 I've always booked directly with C&A, have never been transferred ...however I now call the D+desk...but before that who ever answered the phone would make the new bookings. FYI, there is no longer a dedicated D+ desk. They are the same agents that everyone gets. Pressing "9" just moves you up in the queue and alerts whomever answers the call that you are D+. Link to comment Share on other sites More sharing options...
Ashland Posted June 30, 2016 #8 Share Posted June 30, 2016 FYI, there is no longer a dedicated D+ desk. They are the same agents that everyone gets. Pressing "9" just moves you up in the queue and alerts whomever answers the call that you are D+. "Dedicated" or not...they answer quickly saying D+ desk..and take care of what ever I'm calling about and seem to always have the correct answer's... But odd that whenever I do call there seems to be a few certain ones that always tend to answer (as I note their names)...coincidence or do they route certain calls to the more experienced reps :confused: Link to comment Share on other sites More sharing options...
Snit13 Posted June 30, 2016 #9 Share Posted June 30, 2016 Have used the same Certified Vacation Planner at RCCL since 2007. Erika goes out of her way to make certain I get the best cabin available and makes certain I get all discounts I am eligible for. Two negatives with TA's enough for me. Not even if they paid for my cruise. Link to comment Share on other sites More sharing options...
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