Jayd45 Posted August 24, 2016 #1 Share Posted August 24, 2016 Hello, We have an upcoming cruise and the excursion has a minimum age limit of 5, however, in their notes is states that there is special pricing for kids aged 1-4. My issue is that when I try to pick the excursion it does not allow me to select my twin boys because they are under the stated minimum age. Any idea how to get a hold of carnival to get some clarification on how to go about booking the excursion? Thanks Link to comment Share on other sites More sharing options...
Scott D Posted August 24, 2016 #2 Share Posted August 24, 2016 I just use the regular # 1-800-764-7419 works for me. Link to comment Share on other sites More sharing options...
Jayd45 Posted August 24, 2016 Author #3 Share Posted August 24, 2016 thanks ill try that. i did a little searching and the only information i had found was that Carnivals general number referred the person to an email address that was never responded to. Link to comment Share on other sites More sharing options...
springs741 Posted August 24, 2016 #4 Share Posted August 24, 2016 My granddaughter is only 4 right now but turns 5 before our cruise. I wanted to book an excursion that had a 5 year old minimum age. I had to speak to someone in the IT department. While on the phone he went in and changed the year of her birth, I booked, and then he changed it back. I realize your situation is different but my point is I called the 1-800# and was transferred to the correct department. Link to comment Share on other sites More sharing options...
webzila Posted August 25, 2016 #5 Share Posted August 25, 2016 We are on the Liberty and there is no midnight buffet. There was a deck party on 3rd night but not a buffet that you are thinking of. Link to comment Share on other sites More sharing options...
Jayd45 Posted August 26, 2016 Author #6 Share Posted August 26, 2016 So, i called the 800# and as soon as i mentioned the word excursion they cut me off and gave me an email address to send my issue to. Two days later and still no response. It is a little frustrating that you cannot talk to someone on the phone about excursions. Link to comment Share on other sites More sharing options...
riffatsea Posted August 26, 2016 #7 Share Posted August 26, 2016 Tell them you have a web site issue not an excursion issue and you might get a live person who can help. Link to comment Share on other sites More sharing options...
easyboy Posted August 27, 2016 #8 Share Posted August 27, 2016 That will work. Link to comment Share on other sites More sharing options...
RuthlessBoss Posted August 27, 2016 #9 Share Posted August 27, 2016 Hello, We have an upcoming cruise and the excursion has a minimum age limit of 5, however, in their notes is states that there is special pricing for kids aged 1-4. My issue is that when I try to pick the excursion it does not allow me to select my twin boys because they are under the stated minimum age. Any idea how to get a hold of carnival to get some clarification on how to go about booking the excursion? Thanks What excursion? Link to comment Share on other sites More sharing options...
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