New Cruiser Girl Posted February 10, 2017 #1 Share Posted February 10, 2017 I just checked my cruise personalizer and it looks like we are not stopping there now? Anyone know what's up? I was booked for The Dunn's River Falls excursion and it simply disappeared and the link on shore excursions is not active at all. Hmmmmm?? Link to comment Share on other sites More sharing options...
dreaminofcruisin Posted February 10, 2017 #2 Share Posted February 10, 2017 It might be helpful to post which cruise you are on -- to where and the dates. You might also check your roll call for the cruise and see what others there are seeing. Good Luck. :) Link to comment Share on other sites More sharing options...
New Cruiser Girl Posted February 10, 2017 Author #3 Share Posted February 10, 2017 haha...Yes I thought I was posting in Roll Call.. but will do ~ It's the Feb 26th Sailing on The Regal Link to comment Share on other sites More sharing options...
jdshaw1000 Posted February 10, 2017 #4 Share Posted February 10, 2017 Re: February 26 Regal Princess Issue Yesterday afternoon I checked the website regarding our cruise. The Ocho Rios excursion was deleted. I called customer service. They had no clue. I asked them to find a clue. After several minutes on hold the woman said Ocho Rios, Jamaica is cancelled due to "operational issues". What does that mean? No clue. Ship is now probably going to Montego Bay, Jamaica. Website still says Ocho Rios, but it's not "clickable". I called this morning. Still no clue. Why wasn't I informed about this instead of randomly discovering it. No clue. When will the website be updated? No clue. Are we really going to Montego Bay? No clue. This is our first Princess cruise after seven on Royal Caribbean. Not impressed so far. Link to comment Share on other sites More sharing options...
HawksFan74 Posted February 10, 2017 #5 Share Posted February 10, 2017 When doing a mock booking on the Princess site, it still lists Ocho Rios on the itinerary. Link to comment Share on other sites More sharing options...
jdshaw1000 Posted February 10, 2017 #6 Share Posted February 10, 2017 Yes, but it can't be "clicked", so it's not really there. According to customer relations - "they're working on it". With glacial speed. Link to comment Share on other sites More sharing options...
RNGALNG Posted February 10, 2017 #7 Share Posted February 10, 2017 I've had some issues trying to pull up the website for a day now. Maybe they are working on it and updating things? In my humble opinion. . . you are better off just staying onboard if you do go to the port. Not one of my favorite stops. Link to comment Share on other sites More sharing options...
caribill Posted February 10, 2017 #8 Share Posted February 10, 2017 R Website still says Ocho Rios, but it's not "clickable". I called this morning. Still no clue. Why wasn't I informed about this instead of randomly discovering it. No clue. When will the website be updated? No clue. Are we really going to Montego Bay? No clue. This is our first Princess cruise after seven on Royal Caribbean. Not impressed so far. Check your Personalizer and see if there is a message there. Link to comment Share on other sites More sharing options...
New Cruiser Girl Posted February 10, 2017 Author #9 Share Posted February 10, 2017 Yes, but I was set on walking up the Falls...however if not, I'm all good to sit at the pool with a good book and a cocktail ...ahhhh Link to comment Share on other sites More sharing options...
caribill Posted February 10, 2017 #10 Share Posted February 10, 2017 After several minutes on hold the woman said Ocho Rios, Jamaica is cancelled due to "operational issues". What does that mean? No clue. "Operational Issues" is what the excuse is for almost every change in an itinerary. It could mean anything from too many ships in port that day to the tides are wrong for the ship to be there to just about any other reason, Link to comment Share on other sites More sharing options...
New Cruiser Girl Posted February 10, 2017 Author #11 Share Posted February 10, 2017 I wonder how The Regal is making out on this leg at Ocho Rios? Link to comment Share on other sites More sharing options...
Teesull22 Posted February 10, 2017 #12 Share Posted February 10, 2017 Hi, I just got off the phone with Princess. The rep said they changed itinerary on this cruise and going to Ocho Rios now. I told her that's where it was always schedule to go and that I had already picked excursions for there. She said give it a few days and excursions for new port of Ocho Rios will be available. So that wasauseless call. Sorry, I'm also on the 2/26 Regal Link to comment Share on other sites More sharing options...
jdshaw1000 Posted February 10, 2017 #13 Share Posted February 10, 2017 (edited) Ocho Rios is now deleted on the website. Montego Bay is there, but with no excursions link. Edited February 10, 2017 by jdshaw1000 Link to comment Share on other sites More sharing options...
Teesull22 Posted February 10, 2017 #14 Share Posted February 10, 2017 It shows the port change on cruise personalizer now Link to comment Share on other sites More sharing options...
jdshaw1000 Posted February 10, 2017 #15 Share Posted February 10, 2017 (edited) Note: it now says "tender", vs. normal Montego Bay docking. So - many ships at port, and we're odd man out due to Ocho Rios screw up. Excursion link shows no excursions available - obviously due to previous bookings. To quote Orange Man-Baby - "BAD". Edited February 10, 2017 by jdshaw1000 Link to comment Share on other sites More sharing options...
Twinsfan5 Posted February 10, 2017 #16 Share Posted February 10, 2017 I leave Sunday on the Regal. Just checked my personalizer and it now lists Montego Bay instead of Ocho Rios. No other notification. Not a big deal to us as we did not have an excursion planned, but curious as to why. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Colo Cruiser Posted February 10, 2017 #17 Share Posted February 10, 2017 Besides the falls you are not missing much. Well 30 people asking you if you want to buy dope. :( Link to comment Share on other sites More sharing options...
sippican Posted February 10, 2017 #18 Share Posted February 10, 2017 Hmmmm .... Our March Coral sailing has changed from Montego Bay to Ochos Rios. I received an e-mail notification yesterday. Link to comment Share on other sites More sharing options...
TwoCruisers Posted February 11, 2017 #19 Share Posted February 11, 2017 On a web site that shows which cruise ships are at a port of call, it shows that on Mar. 1, 2017 two ships are at Montego Bay. They are the Regal Princess and the Carnival Dream. Link to comment Share on other sites More sharing options...
Justcruises Posted February 11, 2017 #20 Share Posted February 11, 2017 Received an email regarding the change due to operational reasons. No excursions yet. Those wanting to do the falls will still be able to. If Princess doesn't offer anything check out Shoretrips.com. Have used them often. Link to comment Share on other sites More sharing options...
CATGUY7 Posted February 11, 2017 #21 Share Posted February 11, 2017 Ocho Rios is the one cruise port I have no desire to ever visit again. Being chased around by overbearing taxi drivers and offered drugs and dead fish is not the way I like to spend the day. Link to comment Share on other sites More sharing options...
jagsfan Posted February 11, 2017 #22 Share Posted February 11, 2017 Musical chairs. Or maybe to paraphrase Forrest, cruising is like a box of chocolates. You never know what you're going to get. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
sippican Posted February 11, 2017 #23 Share Posted February 11, 2017 Ocho Rios is the one cruise port I have no desire to ever visit again. Being chased around by overbearing taxi drivers and offered drugs and dead fish is not the way I like to spend the day. I agree. We'll just stay onboard. Link to comment Share on other sites More sharing options...
Teesull22 Posted February 11, 2017 #24 Share Posted February 11, 2017 Sippican, I'm just south of Manchester ,where in White Mtns are you? Link to comment Share on other sites More sharing options...
jdshaw1000 Posted February 11, 2017 #25 Share Posted February 11, 2017 No email notification from Princess. No website account message. Very poor customer relations. :( Link to comment Share on other sites More sharing options...
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