mvaughan Posted February 14, 2017 #1 Share Posted February 14, 2017 Anyone run into this issue before? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
TMLAalum Posted February 14, 2017 #2 Share Posted February 14, 2017 Yes- Happened on our last cruise in that it was on our seapass card but I paid no mind until I wanted to order an Amstel Light and was informed that our package didn't cover that beer. We too had the Go Best, and a quick trip to Guest Services resolved the issue with a new card that correctly had the premium code. Link to comment Share on other sites More sharing options...
Oskial Posted February 14, 2017 #3 Share Posted February 14, 2017 Classic may be your Captains club level. I thought the same thing on our last cruise. I had my TA check it and was assured we had the "go best" package. That could be your Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
newmanth63 Posted February 16, 2017 #4 Share Posted February 16, 2017 As long as your invoice is marked "GOBEST" you're good to go for the premium package (even if it says you have the Classic drink package). Just make sure your SeaPass card shows the correct package when you check in. They can fix it on the spot if it is wrong. Link to comment Share on other sites More sharing options...
CMW5060 Posted February 16, 2017 #5 Share Posted February 16, 2017 When booking thru Celebrity, I initially had only 2 perks (Go Better) and the classic beverage package was indicated on my confirmation. I was later upgraded to all 4 Go Best perks but the new confirmation still reflected only the Classic. Multiple calls later confirming I was was indeed showing up as Go Best on their end, they still could not send me a corrected confirmation. Continues to show Classic code but does say Go Best with other perks as well. Must be some sort of glitch so I'll make sure it's right on the Seapass. Link to comment Share on other sites More sharing options...
mandream Posted February 16, 2017 #6 Share Posted February 16, 2017 When booking thru Celebrity, I initially had only 2 perks (Go Better) and the classic beverage package was indicated on my confirmation. I was later upgraded to all 4 Go Best perks but the new confirmation still reflected only the Classic. Multiple calls later confirming I was was indeed showing up as Go Best on their end, they still could not send me a corrected confirmation. Continues to show Classic code but does say Go Best with other perks as well. Must be some sort of glitch so I'll make sure it's right on the Seapass. I would try one more time to get it worked out before you leave. Ultimately, you will be fine - but you really don't want to be starting your cruise standing in line at guest relations waiting for them to correct your seapass. Mike Link to comment Share on other sites More sharing options...
Silhouette2017 Posted February 16, 2017 #7 Share Posted February 16, 2017 I have the samme issue. I have emailed Celebrity multiple times and never get an answer (or I got two answers from someone that told me that they were forwarding it to the correct department - which never got back to me.) I have called multiple times. Once I was told that it must be corrected as it is wrongly listed on my order, but they were unable to correct as they did not "own" my order (I booked on celebrity.com) - they would put me through - but no one answered. A couple of days later I called, and they informed that it would be fixed. A month later I called again, and was rudly informed that I worry about nothing and that some months before my cruise it would be corrected. Still no change. Order history still says Classic package. I don't want to stand in line and I would love my cruise docs to be correct before I go to the terminal in April. Any tips what I should do? Link to comment Share on other sites More sharing options...
CruisersTimesThree Posted February 16, 2017 #8 Share Posted February 16, 2017 If you booked yourself directly with Celebrity, just give them a call, explain the problem and ask them to send you an updated invoice with the correct information. If you used a TA, have them do this for you. I wouldn't want to start my cruise off with a trip to guest services to straighten out a problem. Better to take care of it before you go. Link to comment Share on other sites More sharing options...
bEwAbG Posted February 16, 2017 #9 Share Posted February 16, 2017 If it's wrong at the check-in counter, they can correct it there. Just inspect your card before you leave and it will save you a trip to guest services. Link to comment Share on other sites More sharing options...
wallie5446 Posted February 16, 2017 #10 Share Posted February 16, 2017 Anyone run into this issue before? Sent from my iPhone using Forums Yea, but call an get it fixed before you go. No need to waste a second, ah, HALF an HOUR :mad: standing in line at CS instead of enjoying sail away! Link to comment Share on other sites More sharing options...
MEcruzr Posted February 16, 2017 #11 Share Posted February 16, 2017 I had the same thing happen prior to our cruise in January. Our TA got it fixed. Link to comment Share on other sites More sharing options...
Silhouette2017 Posted February 16, 2017 #12 Share Posted February 16, 2017 If you booked yourself directly with Celebrity, just give them a call, explain the problem and ask them to send you an updated invoice with the correct information. It's not just to call Celebrity when they rudely refuse to help you or claim that they can't help you. I booked on celebrity.com. Link to comment Share on other sites More sharing options...
snowmc Posted February 16, 2017 #13 Share Posted February 16, 2017 Call the Captain's Club directly. They will be able to take care of it for you. They have been more than helpful to me in changing our dining to Select (when we were first informed it was not even able to be waitlisted) and then moving our cabins around so that we would be next to each other. (Party of 2 cabins which had been booked as a guarantee). 800-760-0654 Link to comment Share on other sites More sharing options...
Silhouette2017 Posted February 16, 2017 #14 Share Posted February 16, 2017 I'm just a preview member - first Celebrity cruise - will they still help me? Link to comment Share on other sites More sharing options...
Pier290 Posted February 16, 2017 #15 Share Posted February 16, 2017 I had this problem. ..I literally just got off the phone with them....she emailed me everything Sent from my SAMSUNG-SM-G900A using Forums mobile app Link to comment Share on other sites More sharing options...
CruisersTimesThree Posted February 17, 2017 #16 Share Posted February 17, 2017 It's not just to call Celebrity when they rudely refuse to help you or claim that they can't help you. I booked on celebrity.com. Anyone who tells you they can't help you is not doing their job. Booking on the website is the same as booking over the phone. Unfortunate that you got a rep that was rude, but I would keep calling until I got someone to do what I was requesting. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
CMW5060 Posted February 17, 2017 #17 Share Posted February 17, 2017 I would try one more time to get it worked out before you leave. Ultimately, you will be fine - but you really don't want to be starting your cruise standing in line at guest relations waiting for them to correct your seapass. Mike Thank you! I'll try them again. We did get a Bon voyage call from Celebrity Concierge, worth a call back to them! Link to comment Share on other sites More sharing options...
CMW5060 Posted February 17, 2017 #18 Share Posted February 17, 2017 I'm just a preview member - first Celebrity cruise - will they still help me? This is our first Celebrity cruise too and I booked direct with Celebrity thru the 800 #. I was able to access my order on line and in the details by paging down I found that Premium was included. I printed those pages to take with me just in case, but am going to try calling one more time to get the corrected confirmation. Link to comment Share on other sites More sharing options...
kqcallahan Posted February 18, 2017 #19 Share Posted February 18, 2017 Call the Captain's Club directly. They will be able to take care of it for you. They have been more than helpful to me in changing our dining to Select (when we were first informed it was not even able to be waitlisted) and then moving our cabins around so that we would be next to each other. (Party of 2 cabins which had been booked as a guarantee). 800-760-0654 I did this but they said as long as it says "Go Best" I'm fine and won't change the invoice. I will not be getting out of a checkin line until I know my card is for premium package lol Link to comment Share on other sites More sharing options...
EMBFlyer Posted February 19, 2017 #20 Share Posted February 19, 2017 I had this issue, too. When we booked, the Classic package was included. I upgraded to the GO BEST and subsequently, the Premium package. Our docs showed the Classic package. I called them and they e-mailed me my confirmation that showed the GO BEST and the Premium package. I will be taking that with me on board, should there be any issues. Link to comment Share on other sites More sharing options...
Rare aml3679 Posted February 20, 2017 #21 Share Posted February 20, 2017 Not to worry, I called Celebrity and the [classic] on the Express Pass means your Captain's Club status and has nothing to do with your beverage package. Link to comment Share on other sites More sharing options...
Silhouette2017 Posted February 28, 2017 #22 Share Posted February 28, 2017 Hello all, just an update, I just called celebrity in the US and they could not help me as I live in Europe. They put me through to their international reservations office that said to me that the Go Best promotion includes the classic package and not the premium package. I told the representative that it is mentioned on the internet that the included beverage package should be the premium, but he literally YELLED back at me that the included package should be Classic and not Premium in a condescending manner. I think it's the same agent I have been speaking with before, but can't prove anything. So now I have tried to email and call multiple times, and I am starting to get a bit tired of this bad service. Is there any place I can call / email without getting scolded or ignored? It seems like passengers from countries outside of US / Canada / UK is not important for celebrity. Link to comment Share on other sites More sharing options...
mvaughan Posted March 3, 2017 Author #23 Share Posted March 3, 2017 Hello all, just an update, I just called celebrity in the US and they could not help me as I live in Europe. They put me through to their international reservations office that said to me that the Go Best promotion includes the classic package and not the premium package. I told the representative that it is mentioned on the internet that the included beverage package should be the premium, but he literally YELLED back at me that the included package should be Classic and not Premium in a condescending manner. I think it's the same agent I have been speaking with before, but can't prove anything. So now I have tried to email and call multiple times, and I am starting to get a bit tired of this bad service. Is there any place I can call / email without getting scolded or ignored? It seems like passengers from countries outside of US / Canada / UK is not important for celebrity. They did change their packages and classic is the default on the GoBest package. When I booked mine it said classic but with a free upgrade to Premium. I have it in email direct from my Celebrity (with whom I booked the trip with) that I have in fact the premium package. Hope this helps. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Silhouette2017 Posted March 3, 2017 #24 Share Posted March 3, 2017 They did change their packages and classic is the default on the GoBest package. When I booked mine it said classic but with a free upgrade to Premium. I have it in email direct from my Celebrity (with whom I booked the trip with) that I have in fact the premium package. Hope this helps. Sent from my iPhone using Forums When did they change this? When I called to upgrade, I was adviced that my beverage package would be upgraded to Premium. I finally managed to reach a lovely person on Wednesday which sent me a copy of my invoice where the premium beverage code BEVPRINGR? was mentioned and she said that my promotion does include this package. So there is a lot of miscommunication regarding this topic. Link to comment Share on other sites More sharing options...
mvaughan Posted March 3, 2017 Author #25 Share Posted March 3, 2017 When did they change this? When I called to upgrade, I was adviced that my beverage package would be upgraded to Premium. I finally managed to reach a lovely person on Wednesday which sent me a copy of my invoice where the premium beverage code BEVPRINGR? was mentioned and she said that my promotion does include this package. So there is a lot of miscommunication regarding this topic. I noticed it during a sale in which guests 3 and 4 in cabin got half price fare. The go best package included the classic and part of the promotion was a "free" upgrade to premium. Maybe creative advertising? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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