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Sip and Stream is back, check your cruise planner

tangled1010

By tangled1010,
in Royal Caribbean International

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4bythebeach

4bythebeach

Posted
Posted
It is showing in my cruise planner but when I went to add it I got the message it wasn't available. Glad I didn't cancel my discounted internet first but bummed and hopeful Sip & Stream will be available for me again.

 

 

Same happened to me, tried to buy this afternoon, got message so I just figured I would buy it after work....nope, now I can't even access my reservation. Bummer!

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Gradelady

Gradelady

Posted
Posted
Manager said they cannot see the offer. They have IT working on it and to call back later today to see if they can get the package or hopefully at least get my 8.99 zoom package back. She said they are aware it is an issue and sounds like someone higher up is going to have to make the decision if they will offer any assistance to people who cancelled packages trying to buy this new one. Hope it's not a bait and switch

They should honor it! Doesn't matter if it was a mistake! Shame on RCI!

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jennjenn87

jennjenn87

Posted
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They should honor it! Doesn't matter if it was a mistake! Shame on RCI!

 

 

I called a few numbers since the first person was not nice on the phone. Told me there was no one else I could talk to at all but him. Called a different number and person a bit better and still claimed no one could help me so I asked for a supervisor. That person was nice and explained the reasons and then offered a bottle of wine. I don't believe that they can't give u deals not online if u get the right person. I'm still hoping if enough people call in and ask for a supervisor that they eventually honour something.

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njlee43

njlee43

Posted
Posted

I had the same issue had it in my cart and couldn't check out....I called several times and they also said it wasn't suppose to be....but I said some people got it and you offered it for my sailing and you won't honor it? Really bad customer service...really frustrating

 

 

Sent from my iPhone using Forums

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coffeenut64

coffeenut64

Posted
Posted

Tried to order the sip & stream package yesterday for my Allure 3/12 trip. Had to cancel my original Deluxe package at $48/day and $7.49/day internet package before I could add s&s to cart. Receive error stating couldn't purchase new package, thought maybe a glitch, waited till this morning, offer gone from my cruise planner. Called C&A rep, said they could only offer the deluxe drink package at my original price but not the $7.49/day internet package.

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Clarea

Clarea

Posted
Posted
Tried to order the sip & stream package yesterday for my Allure 3/12 trip. Had to cancel my original Deluxe package at $48/day and $7.49/day internet package before I could add s&s to cart. Receive error stating couldn't purchase new package, thought maybe a glitch, waited till this morning, offer gone from my cruise planner. Called C&A rep, said they could only offer the deluxe drink package at my original price but not the $7.49/day internet package.

 

 

Sounds like they have a great racket going.:rolleyes:

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Clarea

Clarea

Posted
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I bought sip & stream but I also waited 6 hours before I cancelled my old internet and drink package. I don't trust their website at all ;)

 

 

Interesting, so the website allowed you to have two drink packages and two internet packages for a while. I believe a previous poster indicated the were unable to purchase the sip & stream until they cancelled the existing packages.

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Dixie1337

Dixie1337

Posted
Posted
Interesting, so the website allowed you to have two drink packages and two internet packages for a while. I believe a previous poster indicated the were unable to purchase the sip & stream until they cancelled the existing packages.

 

 

Not 2 of the same package but 2 different ones that offer the same thing, yes. It's not smart enough to know they're the same thing

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coffeenut64

coffeenut64

Posted
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yes, that was me, it wouldn't allow me to add new package to my cart until I cancelled both the drink & internet package I had already purchased a couple of weeks ago. I would have tried adding the new package under my daughter's name, but she is only 20 ;)

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Dixie1337

Dixie1337

Posted
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yes, that was me, it wouldn't allow me to add new package to my cart until I cancelled both the drink & internet package I had already purchased a couple of weeks ago. I would have tried adding the new package under my daughter's name, but she is only 20 ;)

 

 

inconsistent as usual!

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FPP777

FPP777

Posted
Posted
Interesting, so the website allowed you to have two drink packages and two internet packages for a while. I believe a previous poster indicated the were unable to purchase the sip & stream until they cancelled the existing packages.

 

 

Same for me. I had the Deluxe drink package and single device voom service that I got at the discounted rate of 8 dollars. I was able to purchase the sip and stream, and then go back in and cancel the previous two.

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dpostman

dpostman

Posted
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Interesting, so the website allowed you to have two drink packages and two internet packages for a while. I believe a previous poster indicated the were unable to purchase the sip & stream until they cancelled the existing packages.

 

 

I was able to do this as well. I already had the S&S package from the last sale, but I lost my wife's S&S package due to an RCI screw up when we tried to change my DW from one room to another. They cancelled her S&S package and would not honour that deal and let me repurchase... Anyway, I had since repurchased a regular deluxe package. But when the S&S came back on Tuesday, I purchased it for my wife and for a period of time, my wife and 2 beverage packages. I kept it until I received an email confirmation from RCI for the S&S and then cancelled the Regular deluxe.

 

dp

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Gradelady

Gradelady

Posted
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I was able to do this as well. I already had the S&S package from the last sale, but I lost my wife's S&S package due to an RCI screw up when we tried to change my DW from one room to another. They cancelled her S&S package and would not honour that deal and let me repurchase... Anyway, I had since repurchased a regular deluxe package. But when the S&S came back on Tuesday, I purchased it for my wife and for a period of time, my wife and 2 beverage packages. I kept it until I received an email confirmation from RCI for the S&S and then cancelled the Regular deluxe.

 

dp

 

 

You were lucky!

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dpostman

dpostman

Posted
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You were lucky!

 

 

It was thanks to CC that I had seen the sale and jumped on it immediately. I also informed others in our group that if they were considering an internet package that they should get on this ASAP. For some reason , I felt like this was not going to last very long. It came up on a Tuesday, and only a week and a half before our cruise? To me...something did not make sense. Anyway, a few from our group got a chance to upgrade to the S&S package, but a few put it off until yesterday and lost out.

 

dp

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sellwingri

sellwingri

Posted
Posted

While paying the balance on an upcoming cruise, I asked the Casino Royale rep I was speaking with about booking the Sip and Stream and she told me that it was posted in error and was not available. After pressing for more information, she said someone made a "mistake" and reposted the offer that was available many years ago.

 

I should have booked it when I had the chance.

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dpostman

dpostman

Posted
Posted
While paying the balance on an upcoming cruise, I asked the Casino Royale rep I was speaking with about booking the Sip and Stream and she told me that it was posted in error and was not available. After pressing for more information, she said someone made a "mistake" and reposted the offer that was available many years ago.

 

I should have booked it when I had the chance.

 

 

Many years ago? Hum... I purchased this package when it became available for the first time last November. ;)

 

dp

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