English Voyager Posted March 19, 2017 Author #26 Share Posted March 19, 2017 According to the recent announcement of a new Sales Representative for the UK & Ireland we are the second largest source market in Europe for Hapag-Lloyd Cruises. http://www.seatrade-cruise.com/news/news-headlines/hapag-lloyd-cruises-appoints-new-head-of-sales-for-uk-ireland-as-flanagan-retires.html One would imagine that the drastic decline in the value of Sterling against the Euro since the Brexit vote will have an adverse impact on sales in the UK & Ireland. Link to comment Share on other sites More sharing options...
cathaana Posted March 25, 2017 #27 Share Posted March 25, 2017 Well worth the effort. The worst that can happen is that Michael Steffl confirms the Team Leader's decision. I did write that letter but sadly they just confirmed the previous decision. I guess no more HL for me. :( Link to comment Share on other sites More sharing options...
English Voyager Posted March 25, 2017 Author #28 Share Posted March 25, 2017 I did write that letter but sadly they just confirmed the previous decision. I guess no more HL for me. :( cathaana, You say 'they'. Was the disappointing response actually from Michael Steffl? Link to comment Share on other sites More sharing options...
cathaana Posted March 25, 2017 #29 Share Posted March 25, 2017 No. He passed my email on to some sales team lead (Teamleitung Direktkundenteam). Possibly the one who made the decision in the first place. Link to comment Share on other sites More sharing options...
English Voyager Posted March 25, 2017 Author #30 Share Posted March 25, 2017 (edited) No. He passed my email on to some sales team lead (Teamleitung Direktkundenteam). Possibly the one who made the decision in the first place. If I was you I would write a further letter to Michael Steffl advising that the Team Leader to whom he passed your letter has responded by reiterating the earlier decision. I would state that that decision a) appears to pay no recognition to your history as a client of Hapag-Lloyd Cruises; b) appears to be unconcerned with it's negative impact upon either your desire to continue cruising with the Company or the perceived willingness of the Company to go the extra mile for it's clients; c) hardly accords with the Company's declared intention to expand International sales. Therefore, you are again writing to him, and await the courtesy of a personal response to your latest letter. Edited March 25, 2017 by English Voyager Link to comment Share on other sites More sharing options...
cathaana Posted March 25, 2017 #31 Share Posted March 25, 2017 Since he didn't even bother to acknowledge my first email personally, I don't think he cares too much. By now I'm not sure I would sail with them again even if they re-instated the credit. I really wish they had never offered the credit in the first place. Trying to get the money back through travel insurance would have been a hassle and not certain but at least we could have tried. 5000 Euro is not exactly small change. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now