KelJ Posted April 7, 2017 #1 Share Posted April 7, 2017 Is anyone else having trouble with Royal's website?? For two days I haven't been able to do any mock bookings. I get part way through the process, and the circle just spins and spins :mad:. I have tried both Chrome and IE on two different computers, and I can't do it through my iPad either. I have tried various times of the day, and still no dice! Very frustrating! :eek: Link to comment Share on other sites More sharing options...
Mack704 Posted April 7, 2017 #2 Share Posted April 7, 2017 Is anyone else having trouble with Royal's website?? For two days I haven't been able to do any mock bookings. I get part way through the process, and the circle just spins and spins :mad:. I have tried both Chrome and IE on two different computers, and I can't do it through my iPad either. I have tried various times of the day, and still no dice! Very frustrating! :eek: Same here. I try a mock booking and the page just goes blank. More like three or four days for me. Seems most of the website is fine except trying to book. Harvey Link to comment Share on other sites More sharing options...
wolfatlga Posted April 7, 2017 #3 Share Posted April 7, 2017 Greetings, I also have been unable to "plan a cruise" the link just freezes. I called the RCCL internet phone number and told the lady about the problem and she said it works for her. Really! Link to comment Share on other sites More sharing options...
zebra36 Posted April 7, 2017 #4 Share Posted April 7, 2017 This has been happening to me also. I wonder if they have installed some sort of programing to cut down on us cruise obsessed folk from constantly checking on rates? Link to comment Share on other sites More sharing options...
Wanna Be Retired Posted April 7, 2017 #5 Share Posted April 7, 2017 Greetings,I also have been unable to "plan a cruise" the link just freezes. I called the RCCL internet phone number and told the lady about the problem and she said it works for her. Really! Seriously? I say we all call her so she can do our mock bookings. Mine does not work either! Link to comment Share on other sites More sharing options...
Clarea Posted April 7, 2017 #6 Share Posted April 7, 2017 Working for me now, but was non-functional last night. I can get as far as entering names into the booking. The screen does go blank for around 5 seconds at one point, but does come back and display the stateroom location. Link to comment Share on other sites More sharing options...
hdowney Posted April 7, 2017 #7 Share Posted April 7, 2017 It was like that the other day for me too. Hope it's not like that today cos I actually WANT to book! Link to comment Share on other sites More sharing options...
Mack704 Posted April 7, 2017 #8 Share Posted April 7, 2017 Just a minute ago I tried a mock booking. I'm using an iPad. Touched 'plan a cruise' and it took to a 'secure' blank page. So for me, it's still not right. Harvey Link to comment Share on other sites More sharing options...
Whaler Boy Posted April 7, 2017 #9 Share Posted April 7, 2017 If you try on google Crome works pretty smooth for booking and pay for on ship purchases in advanced. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Mack704 Posted April 7, 2017 #10 Share Posted April 7, 2017 The web site allows me to go to the cruise planner, book excursions, etc. it lets me sign on and pre buy for my booked cruise. It just won't allow a mock booking, or any booking. Harvey Link to comment Share on other sites More sharing options...
luckyinpa Posted April 7, 2017 #11 Share Posted April 7, 2017 there needs to be a sticky for us all to complain about this issue daily. it really is frequent. the one day it was giving a partially finished fare at the top of the page and i was excited to maybe lock in an 'error' deal but didnt work out. NCL has issues too. i check daily prices there and their site did 'permanent vacation' a few hours one day. Link to comment Share on other sites More sharing options...
CaptainBazinga Posted April 7, 2017 #12 Share Posted April 7, 2017 If you try on google Crome works pretty smooth for booking and pay for on ship purchases in advanced. Usually Chrome works for me on my iPad but not today. Can't even search for a cruise let alone try to book. The UK site works fine, as usual. Why is that??? :confused: Grrr!!!:mad: CB Link to comment Share on other sites More sharing options...
Buccaneergirl Posted April 7, 2017 #13 Share Posted April 7, 2017 This has been happening to me also. I wonder if they have installed some sort of programing to cut down on us cruise obsessed folk from constantly checking on rates? That was exactly what I was thinking, so I used Dh's iPad and got the same blank page. I have been having the blank page during mock bookings for a few weeks now. Very frustrating! I called the C & A line last week and had them check a price for me and told the person I was having trouble with the website. I asked if anyone else had told her they were having problems with the website and she said no.😡 Link to comment Share on other sites More sharing options...
K1200S Posted April 7, 2017 #14 Share Posted April 7, 2017 Just tried a mock booking using Chrome and got nowhere. Tried IE and was able to get through a mock booking. This using a PC running Windows 10 with all the latest updates. Link to comment Share on other sites More sharing options...
FloridaPalms Posted April 7, 2017 #15 Share Posted April 7, 2017 Usually Chrome works for me on my iPad but not today. Can't even search for a cruise let alone try to book. The UK site works fine, as usual. Why is that??? :confused: Grrr!!!:mad: CB I use an iPad (iPad Air 2) also. I can use Safari to view my cruises, use Cruise Planner to make purchases and reservations, etc. But I have not been able to search for a cruise in many months with Safari as I just get a white page. Chrome has worked fine for searching and mock bookings but it's not working now. This is ridiculous! ~ Judy Link to comment Share on other sites More sharing options...
hdowney Posted April 7, 2017 #16 Share Posted April 7, 2017 I just tried booking using chrome. Entered my details. Clicked next. And bam. Took to long to respond. Going to try again in a min Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
hdowney Posted April 7, 2017 #17 Share Posted April 7, 2017 So I tried again and got the horrible spinning wheel of death. So I grumbled. Walked away to get ready for work, came back, tried again....... aaaaand I'M BOOKED!!!! So happy. But that website is so dang glitchy Link to comment Share on other sites More sharing options...
TinyPinkBug Posted April 7, 2017 #18 Share Posted April 7, 2017 I have random problems with both mock bookings and looking at things in "my cruises" for months. I was trying to do preboarding check in, and was getting blank screen with error messages. I have tried multiple browsers and there is just no consistency. I have called RCCI about it, after 25 minutes on hold was told that there have been no reported problems with the site and the agent told me it was strange that I was having issues. Funny that they act like they have never heard of website problems when there is a post almost EVERY SINGLE DAY from different people having the same problems. Must be policy to pretend like it isn't a wide spread problem. Link to comment Share on other sites More sharing options...
Fun2snorkel Posted April 7, 2017 #19 Share Posted April 7, 2017 I was having this problem last week on my IPad and asked about it here on CC. Someone suggested I click on "private" in my settings. I did this and have been able to get prices. Then when I am through, I click back out of "private." I haven't tried it in the last couple of days, but I hope this helps some of you. Link to comment Share on other sites More sharing options...
S.S.Oceanlover Posted April 7, 2017 #20 Share Posted April 7, 2017 I was having this problem last week on my IPad and asked about it here on CC. Someone suggested I click on "private" in my settings. I did this and have been able to get prices. Then when I am through, I click back out of "private." I haven't tried it in the last couple of days, but I hope this helps some of you. I just tried this with firefox and worked like a charm..........for about 10 minutes. Then I got the spinning wheel and the Royal Caribbean page is on vacation. What a POS website. If I was a billion dollar company I would surely be embarrassed but it doesn't seem to bother RCI as this problem has been going on for a very long time and seems to be getting worse instead of better. Bill Link to comment Share on other sites More sharing options...
tanyaewa Posted April 7, 2017 #21 Share Posted April 7, 2017 We are booked on our first RCCL cruise for Dec of this year. I found the cruise through a travel website but went to the RCCL site to book. I've had nothing but troubles with the site and likely won't cruise with RCCL again because of it unless the on ship experience really wows us. There are lots of other lines with similar itineraries and ship experiences. I consider the website to be the first line of customer service and this one fails compared to my experience with Disney, Carnival and NCL. Not a threat, because I am just a single client, but it's my opinion. I hope they spend the time and $ to update the website to today's standards Link to comment Share on other sites More sharing options...
Buccaneergirl Posted April 7, 2017 #22 Share Posted April 7, 2017 I was having this problem last week on my IPad and asked about it here on CC. Someone suggested I click on "private" in my settings. I did this and have been able to get prices. Then when I am through, I click back out of "private." I haven't tried it in the last couple of days, but I hope this helps some of you. Just tried this and it worked! Thanks! Link to comment Share on other sites More sharing options...
iluvit! Posted April 7, 2017 #23 Share Posted April 7, 2017 I was having this problem last week on my IPad and asked about it here on CC. Someone suggested I click on "private" in my settings. I did this and have been able to get prices. Then when I am through, I click back out of "private." I haven't tried it in the last couple of days, but I hope this helps some of you. Where does one find the "private" setting? I also get nothing but the white screen on safari. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted April 7, 2017 #24 Share Posted April 7, 2017 Where does one find the "private" setting? I also get nothing but the white screen on safari. https://support.apple.com/en-us/HT203036 Link to comment Share on other sites More sharing options...
locogirl Posted April 7, 2017 #25 Share Posted April 7, 2017 I have been having problems booking dining since yesterday with the Cruise Planner. I've booked excursions and dining in the past and have had no problems. Link to comment Share on other sites More sharing options...
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