andymattmom Posted April 27, 2017 #1 Share Posted April 27, 2017 We sail in the Haven on the Escape on May 20. I sent my pre-cruise email requests on Tuesday afternoon, by Wednesday morning I had a very nice acknowledgment email. I changed a couple things and they replied Wednesday afternoon. I've read reports where people say they don't get a response. I was very impressed! Link to comment Share on other sites More sharing options...
teamkern Posted April 27, 2017 #2 Share Posted April 27, 2017 I am happy to hear this. We sail in the Haven for the first time this July. Link to comment Share on other sites More sharing options...
kmc86 Posted April 27, 2017 #3 Share Posted April 27, 2017 We just upgraded to haven for May. I have pre concierge phone number but can you share the email address? I prefer to contact them that way...thank you... Link to comment Share on other sites More sharing options...
andymattmom Posted April 27, 2017 Author #4 Share Posted April 27, 2017 We just upgraded to haven for May. I have pre concierge phone number but can you share the email address? I prefer to contact them that way...thank you... norwegianconciergedesk@ncl.com I heard from Connie Gonzalez Link to comment Share on other sites More sharing options...
lmcgrail Posted April 27, 2017 #5 Share Posted April 27, 2017 We sail in the Haven on the Escape on May 20. I sent my pre-cruise email requests on Tuesday afternoon, by Wednesday morning I had a very nice acknowledgment email. I changed a couple things and they replied Wednesday afternoon. I've read reports where people say they don't get a response. I was very impressed! We have always gotten a good response from the pre-concierge. It's hit or miss whether your requests will be there when you embark on the ship. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Demonyte Posted April 28, 2017 #6 Share Posted April 28, 2017 We have always gotten a good response from the pre-concierge. It's hit or miss whether your requests will be there when you embark on the ship. Exactly this. Responses for having the request entered into the system is one thing, actually getting the requests completed is another. Link to comment Share on other sites More sharing options...
dexddd Posted April 28, 2017 #7 Share Posted April 28, 2017 We sail in the Haven on the Escape on May 20. I sent my pre-cruise email requests on Tuesday afternoon, by Wednesday morning I had a very nice acknowledgment email. I changed a couple things and they replied Wednesday afternoon. I've read reports where people say they don't get a response. I was very impressed! It is not that people don't get a response from shoreside concierge, it is a matter of those requests actually being done when you board as others have said. Link to comment Share on other sites More sharing options...
kmc86 Posted April 28, 2017 #8 Share Posted April 28, 2017 Thank you Andymattmom... Link to comment Share on other sites More sharing options...
watchdiva Posted April 28, 2017 #9 Share Posted April 28, 2017 We have always gotten a good response from the pre-concierge. It's hit or miss whether your requests will be there when you embark on the ship. Sent from my iPad using Forums Agree with previous posters.........the requests are acknowledged shoreside but sometimes the execution of the requests falls short on the ship. You may want to do what I do - I make requests with pre-concierge via e-mail. I then copy those requests into a spreadsheet that I build; itinerary, booked shore excursions, booked specialty reservations and pre-concierge requests. I take 3 copies with me on the ship (our copy, a copy for the concierge with a request that he/she confirm all existing reservations and a copy for the butler). We've been doing this for years now and it always works well for us! The butler likes knowing that we are expecting from him/her, our snack preferences, etc. Link to comment Share on other sites More sharing options...
TriMomma Posted April 28, 2017 #10 Share Posted April 28, 2017 What kind of requests do you make in advance? I have booked our first Haven suite and want to make sure I take advantage of every possible perk! Link to comment Share on other sites More sharing options...
Kattus Posted April 28, 2017 #11 Share Posted April 28, 2017 I emailed them and requested a change in dinner reservations (we could only get Cagney's at 9:30 and didn't want to wait to get onboard to request this) and emptying the mini bar. I also wanted to verify that we get two bottles of sparkling wine (1 for Haven and 1 for Latitudes level). Hopefully we'll get a response soon Sent from my SM-G935T using Tapatalk Link to comment Share on other sites More sharing options...
texastennis Posted April 28, 2017 #12 Share Posted April 28, 2017 Agree with previous posters.........the requests are acknowledged shoreside but sometimes the execution of the requests falls short on the ship. You may want to do what I do - I make requests with pre-concierge via e-mail. I then copy those requests into a spreadsheet that I build; itinerary, booked shore excursions, booked specialty reservations and pre-concierge requests. I take 3 copies with me on the ship (our copy, a copy for the concierge with a request that he/she confirm all existing reservations and a copy for the butler). We've been doing this for years now and it always works well for us! The butler likes knowing that we are expecting from him/her, our snack preferences, etc. This is a very good idea. I'm new to this level of cruising, and good tips like this are very helpful. Thank you. Link to comment Share on other sites More sharing options...
NCLfamily Posted April 28, 2017 #13 Share Posted April 28, 2017 As a first time Haven goer this year too I am all ears [emoji5] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
LAXLOVERLIZARDS Posted December 24, 2017 #14 Share Posted December 24, 2017 Would you ever share your spread sheet...? I too am bit of an organized over planner but this is my first cruise and in Haven...trying to get it RIGHT!!! Link to comment Share on other sites More sharing options...
NLH Arizona Posted December 24, 2017 #15 Share Posted December 24, 2017 What kind of requests do you make in advance? I have booked our first Haven suite and want to make sure I take advantage of every possible perk!On my recent cruise, I requested that the fridge be emptied and that I have a pitcher of iced tea and ice water daily. When I got to my suite, the fridge was emptied and there were the two pitchers I asked for in there. Link to comment Share on other sites More sharing options...
janice2348 Posted December 24, 2017 #16 Share Posted December 24, 2017 norwegianconciergedesk@ncl.com I heard from Connie Gonzalez Connie is great. She set us up for our suite on POA. Link to comment Share on other sites More sharing options...
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