susan0000 Posted May 15, 2017 #1 Share Posted May 15, 2017 Hello we have cruised a lot but this is our first time in MSC. I was wondering if they have an upsell department and if so does anyone have the number? We have had some success with contacting them and getting a good deal on an upgrade on another line. Anyone have experience with this on MSC? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
susan0000 Posted May 26, 2017 Author #2 Share Posted May 26, 2017 So I guess there isn't an upsell division? How about the upgrade fairy? Anyone get lucky? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare travelberlin Posted May 27, 2017 #3 Share Posted May 27, 2017 So I guess there isn't an upsell division? How about the upgrade fairy? Anyone get lucky? Sent from my iPhone using Forums I have never heard of an upsell number from MSC. The only time we were upgraded with MSC was when we booked a guarantee cabin. Link to comment Share on other sites More sharing options...
Rare Beamafar Posted May 28, 2017 #4 Share Posted May 28, 2017 MSC doesn't have a policy of upselling. Free upgrades are the luck of the draw. If the higher end/poorer located cabins aren't selling and you've booked what may be considered a desirable cabin/location which MSC could more easily sell, then you may get lucky. It happened for us last February when we were given a B3 Aurea cabin having booked a B2 Fantastica one. We also received an upgrade to a suite last August, but that was on a B2 (Fantastica price) guarantee basis. If you do receive an upgrade, you only get the better cabin - not the "extras". You keep the "Experience" level you booked. Link to comment Share on other sites More sharing options...
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