Great Response on Broken Jewelry Claim

[sn2792]

I purchased a necklace in Falmouth at House of Diamonds while on a cruise on Oasis. I wore it that night and the chain broke. I filed a claim with Port Shopping person.

 

I received an email from RCCL a couple of weeks after our return with a number to call in Las Vegas for the company that makes the product.

 

I sent them a picture of the necklace and they offered me a couple of options for repair. I mailed the necklace to them and it was fixed and returned to me within a week.

 

It pays to shop at the recommended stores.

 

 

Sent from my iPad using Forums

[TBone2K]

Thanks for sharing some positive feedback!

 

Wondering if anyone else out there has a similar good experience where turning to RC helped fix a problem with an "approved"

vendor?

[CruiseCheapsk8]

Very cool! Thank you for sharing. I'm glad that that worked out for you! I'm glad that RCCL was able to help make things right.